4/10 Poor
Jasmine
17 Sept 2024
Disliked: Staff & service, amenities, property conditions & facilities
When I first came here, I was told my reservation was cancelled because my card had gotten declined. Which is fine, that was absolutely my fault. However, the person at the front desk was very rude about it. I asked if I could book a room through her and she said it would be $20 more than what I had originally booked and the room I had booked wasn’t available anymore. I told her it wasn’t a problem but I would like to check on hotels.com. I found my exact reservation for $30 CHEAPER. She was rude when I was filling out the paperwork, rude when she asked for my friend’s ID, just really ruined the entire stay. When we got to our room (we got a smokers room and that’s really okay it did smell like smoke but obviously it would), it was INFESTED with gnats and bugs. They were actually dropping from the ceiling onto the bed while my friend and I slept. Just overall not a good time. We will not be staying here again.
Jasmine
Stayed 2 nights in Sep 2024