2/10 Terrible
Whitney
Business traveller
24 Oct 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Was charged for nights 2 extra I wasn’t there on top of another security deposit fee that was supposed to be “holding” because refused to give me access without it. Now I have to dispute with my bank along with the extra two nights I had to leave for a funeral. They don’t care about emergencies and are unwilling to accommodate. Set the temperature to 66degrees so when you walk in it’s freezing. There was no extra blanket and the bed was so hard that with my one night stay I couldn’t walk the next morning. I had to lay on the ground for 30 mins. They had no shampoo/conditioner in the newly “cleaned bathroom” with the dispenser. The communication is with one girl always the same one, by phone who seems to not care about anything other than making your time there difficult, from gaining access to requesting changes from asking for a manager that doesn’t exist. Worst trip I’ve ever booked.
Whitney
Stayed 4 nights in Oct 2024