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DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

4.0 star property
Hotel with free local shuttle, a short walk to Rock and Roll Hall of Fame
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
Room, Non Smoking | Living area
Terrace/patio
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Parking available
  • Air conditioning
The price is AU$207
includes taxes & fees
1 Jan - 2 Jan 2025

Explore the area

Map
1111 Lakeside Avenue E, Cleveland, OH, 44114
  • Rock and Roll Hall of Fame
    8 min walk
  • Huntington Convention Center of Cleveland
    9 min walk
  • Great Lakes Science Center
    9 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    4 min drive

Room options

View all photos for Deluxe Room, 1 Queen Bed

City view

Deluxe Room, 1 Queen Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed

In-room safe, desk, blackout curtains, iron/ironing board

One King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King and One Sofa Bed

In-room safe, desk, blackout curtains, iron/ironing board

One King and One Sofa Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Queen Bed

In-room safe, desk, blackout curtains, iron/ironing board

One Queen Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 19.3 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Queen Beds Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Two Queen Beds Non-Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Non Smoking

Room, Non Smoking

Room, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 42 sq m
  • Sleeps 2
  • 1 Queen Murphy Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hampton Inn Cleveland-Downtown

Breakfast included
Pet-friendly
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (1263)
The price is AU$206
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hampton Inn Cleveland-Downtown

About the area

Cleveland

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside places you in the centre of Cleveland, within just a 15-minute stroll of popular places like Rock and Roll Hall of Fame and Huntington Convention Center of Cleveland. Highlights at this hotel include a restaurant, a free area shuttle and a 24-hour gym. .The restaurant, Stadium 3 Bar and Grill, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. 10389 square feet (965 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of an area shuttle. .Within a 15-minute walk of this 4-property class Downtown Cleveland hotel, attractions include Huntington Bank Field and Lake Erie.

What's nearby

  • Rock and Roll Hall of Fame - 8 min walk
  • Huntington Convention Center of Cleveland - 9 min walk
  • Huntington Bank Field - 11 min walk
  • JACK Cleveland Casino - 17 min walk
  • Progressive Field - 18 min walk

Getting around

  • Cleveland Station - 10 min walk
  • Tower City-Public Square Station - 19 min walk
  • Cleveland, OH (BKL-Burke Lakefront) - 4 min drive

Restaurants

  • ‪Masthead Brewing Co. - ‬8 min walk
  • ‪Winking Lizard Tavern - ‬5 min walk
  • ‪Noble Beast Brewing Co. - ‬7 min walk
  • ‪Stadium 3 Bar & Grille - ‬2 min walk
  • ‪DoubleTree Executive Lounge - ‬2 min walk

About this property

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Hotel with free local shuttle, a short walk to Rock and Roll Hall of Fame
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 10 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10389 square feet (965 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside. A free area shuttle within 1 miles is available. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Cleveland hotel.

  • 379 guestrooms or units
  • 17 levels
  • 10389 sq ft of conference space
  • 965 sq. m of conference space
  • Built in 1974
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside offers 379 accommodations with a safe and coffee/tea makers. 55-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Cleveland hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 1 miles
  • Area shuttle
  • Secured, covered parking on site (USD 30 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 16 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Stadium 3 Bar and Grill
  • Wired Bean

Things to do

  • 24-hour gym

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 10 meeting rooms
  • 10,389 square feet of conference space
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 16.00 per person
  • Covered self-parking fee: USD 30 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 5 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Cleveland Downtown
DoubleTree Cleveland Downtown Lakeside
DoubleTree Hilton Cleveland Downtown
DoubleTree Hilton Cleveland Downtown Lakeside
DoubleTree Hilton Lakeside
DoubleTree Hilton Lakeside Hotel
DoubleTree Hilton Lakeside Hotel Cleveland Downtown
DoubleTree Lakeside
DoubleTree Hilton Cleveland Downtown Lakeside Hotel

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside on 1 Jan 2025 start from AU$206.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Yep, DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside has a secured covered self car park with in/out privileges for USD 30 per night.

Are there any beaches close to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

The closest beach to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside is Edgewater Beach (4.6 km).

Does DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside serve breakfast?

Yeah, buffet brekkie is served weekdays from 6:30 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

No, DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

No, pets are not allowed.

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 370 out of 1087 reviews" "
Rating 8 - Good. 243 out of 1087 reviews" "
Rating 6 - Okay. 214 out of 1087 reviews" "
Rating 4 - Poor. 159 out of 1087 reviews" "
Rating 2 - Terrible. 101 out of 1087 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Staff & service
$ 30.00 a night for parking! That’s ridiculous $50.00 breakage fee?
Stayed 2 nights in Sep 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and front desk people were outstanding!!!
Stayed 3 nights in Sep 2024

2/10 Terrible

jennifer

Disliked: Cleanliness, property conditions & facilities
It was so bad. I was only able to stay one night. There is pubic hair in the bathtub in the bathtub was black. The room was very dirty and the parking was unsafe. I really think I should be able to get a refund because I had to get a different room in a different hotel
Stayed 4 nights in Sep 2024

6/10 Okay

Samantha

Stayed 1 night in Aug 2024

6/10 Okay

adil

Stayed 1 night in Sep 2024

2/10 Terrible

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great shuttle service but our room was so dirty ! Window looking out was discustingly dirty. Table in room was so unstable someone could get hurt . Bed spread on bed dirty and shower tub was stained and dirty . Did not sleep well , room run down ! No complimentary coffee but they did hand out warm chocolate chip cookies .
Stayed 2 nights in Sep 2024

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by Lake Erie, attractions and the waterfront.
Stayed 2 nights in Jun 2024

6/10 Okay

Laura

Liked: Staff & service
Convenient to walk to venues. Front desk staff welcoming. Our room had lots of gnats and room was not cleaned the next day. Mentioned this at check out and they comped the first night. Was not expecting this but a very nice gesture.
Stayed 2 nights in Sep 2024

8/10 Good

Tammy

Liked: Staff & service, room comfort
Ok
The hotel is old and needs a good cleaning and many updates but was easy to check in and parking was within walking distance to out destination.
Stayed 1 night in Sep 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was clean but very old. The parking garage elevator was broken and they make you pay $30 to park.
Stayed 1 night in Sep 2024

2/10 Terrible

John

Disliked: Property conditions & facilities
Moldy smell mingled with strong bleach odor in the first room we looked at. Door keys didn’t work in the second room we tried. Never did get in. After several tries the key opened the door to the third room. We were greeted by stained carpet, a running stool, faulty lamps, you get the idea. The staff tried but had little to work with.
Stayed 2 nights in Sep 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
really need a coffee/tea station for guests. The shuttle service is amazing and so appreciated. Accomodations could you a facelift in the near future!
Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Our stay
Was a bit disappointed at how run down the rooms were . Was expecting things to be cleaner and more updated . Carpets in the hallways were very stained . Elevators were very dirty . Our room was not cleaned very well . Expected more from a Hilton hotel. Stained bedding , cabinets that hadn’t been cleaned in ages and glass that looked like it was wiped with a dirty cloth . The bathroom had mold in the grout and there was splatters all the walls that have never been wiped away .
Stayed 2 nights in Sep 2024

8/10 Good

Rachelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly.
Stayed 1 night in Sep 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Eilish, yonkers

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms very old smelly .. seriously updating needed
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff
Stayed 2 nights in Sep 2024

8/10 Good

Marina

Stayed 2 nights in Aug 2024

8/10 Good

MARGUERITE F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

Pamela

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cainan was great, he tried to make our stay awesome. Not his fault that this hotel is literally way outdated, bathroom had wall paper peeling off. Floors in hallway and rooms filthy and old. The lobby area had a chemical smell that was very uninviting. We are older, had to park on the 3rd floor and walk steps to and from our car as the elevator is broke. Also, killed a huge spider in our room. We stayed 2 nights, cost was total for 2 nights for 2 adults
Stayed 2 nights in Sep 2024

10/10 Excellent

Mike

Stayed 2 nights in Sep 2024

2/10 Terrible

Carolynn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The garage elevator was out of order, would have been nice to let guests know when entering so that they could let passengers & baggage out before parking (on the 4th floor) and having to juggle everything and the stairs. I have a disc issue and have difficulty & pain with stairs - thank you for that! Cockroach infested room (805) but the staff easily moved us (405) although it didn't make me feel better. I slept with every light on & didn't fall asleep until after 4a, just too worried that bugs would crawl across the bed! The hallways, rooms, elevators were FILTHY! Dirt along the edges of corridors, elevators, behind dressers and the bed! Carpets were stained. The the bed comforter (between 2 dingy sheets) was grayish yellow, dirty and smelled! That came off the bed immediately! The bed skirt was visibly stained with God know what! The fridge was frozen over and surprised one could shut the door & only one set of towels in both rooms! Do the staff think people will share after showering??? We obviously left after grabbing a quick coffee & bagel, choosing to shower at home! If Cleveland as a whole would have not been booked with mutiple concerts and sporting events and our arrival had been earlier, I would have gone to another hotel but I was unable to find a room at another hotel on such short notice! I will NEVER stay at Double Tree and will post this review on FACEBOOK in an effort to have this shared so people can avoid this sub-par hotel!
Stayed 1 night in Sep 2024

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. No shampoo in wall dispenser, and open shower was a bit slippery in front of the sink as water didn't stay in the shower area. All staff we encountered at lobby and breakfast were so nice and helpful!
Stayed 1 night in Sep 2024

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel I’ve ever stayed at. I can’t believe Hilton allows its name to be attached to this eye sore. The entire hotel had a rank smell. It hasn’t been unkept or renovated since the mid 1980’s. The entire hotel looked like it was falling apart. The blanket on the bed was stained. The shower walls were peeling. My sheets were even stained. The elevator in the parking garage was out of service. I could go on but it’s not worth it. I would recommend anyone to NEVER stay here. Be warned.
Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great, checking, Bar ,cleaning staff ... all friendly.
Stayed 2 nights in Sep 2024