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DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

4.0 star property
Hotel with free local shuttle, a short walk to Rock and Roll Hall of Fame

Photo gallery for DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Terrace/patio
Room, Non Smoking | Living area
Bar (on property)
Lobby
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Parking available
  • Air conditioning
The current price is AU$226
includes taxes & fees
30 Mar - 31 Mar

Explore the area

Map
1111 Lakeside Avenue E, Cleveland, OH, 44114

Room options

View all photos for Deluxe Room, 1 Queen Bed

City view

Deluxe Room, 1 Queen Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed

In-room safe, desk, blackout curtains, iron/ironing board

One King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King and One Sofa Bed

One King and One Sofa Bed

One King and One Sofa Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Sofa bed
Blackout curtains
Hairdryer
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Queen Bed

In-room safe, desk, blackout curtains, iron/ironing board

One Queen Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 19.3 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Queen Beds Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Two Queen Beds Non-Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Non Smoking

Room, Non Smoking

Room, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 42 sq m
  • Sleeps 2
  • 1 Queen Murphy Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Cleveland

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside places you in the centre of Cleveland, within just a 15-minute stroll of popular places like Rock and Roll Hall of Fame and Huntington Bank Field. Highlights at this hotel include a restaurant, a free area shuttle and a 24-hour gym. .The restaurant, Stadium 3 Bar and Grill, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. 10389 square feet (965 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of an area shuttle. .Within a 15-minute walk of this 4-property class Downtown Cleveland hotel, attractions include Huntington Convention Center of Cleveland and Lake Erie.

What's nearby

  • Rock and Roll Hall of Fame - 8 min walk - 0.7 km
  • Huntington Convention Center of Cleveland - 9 min walk - 0.7 km
  • Huntington Bank Field - 11 min walk - 1.0 km
  • JACK Cleveland Casino - 17 min walk - 1.4 km
  • Progressive Field - 18 min walk - 1.6 km

Getting around

  • Cleveland Station - 10 min walk
  • Tower City-Public Square Station - 19 min walk
  • Cleveland, OH (BKL-Burke Lakefront) - 4 min drive

Restaurants

  • ‪Masthead Brewing Co. - ‬8 min walk
  • ‪Winking Lizard Tavern - ‬5 min walk
  • ‪Noble Beast Brewing Co. - ‬7 min walk
  • ‪Stadium 3 Bar & Grille - ‬2 min walk
  • ‪DoubleTree Executive Lounge - ‬2 min walk

About this property

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Hotel with free local shuttle, a short walk to Rock and Roll Hall of Fame
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 10 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10389 square feet (965 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside. A free area shuttle within 1 miles is available. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Cleveland hotel.

  • 379 guestrooms or units
  • 17 levels
  • 10389 sq ft of conference space
  • 965 sq. m of conference space
  • Built in 1974
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside offers 379 accommodations with a safe and coffee/tea makers. 55-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Cleveland hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 1 miles
  • Area shuttle
  • Secured, covered parking on site (USD 30 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 16 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Stadium 3 Bar and Grill
  • Wired Bean

Things to do

  • 24-hour gym

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 10 meeting rooms
  • 10,389 square feet of conference space
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 16.00 per person
  • Covered self-parking fee: USD 30 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 5 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Cleveland Downtown
DoubleTree Cleveland Downtown Lakeside
DoubleTree Hilton Cleveland Downtown
DoubleTree Hilton Cleveland Downtown Lakeside
DoubleTree Hilton Lakeside
DoubleTree Hilton Lakeside Hotel
DoubleTree Hilton Lakeside Hotel Cleveland Downtown
DoubleTree Lakeside
DoubleTree Hilton Cleveland Downtown Lakeside Hotel

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

As of 28 Mar 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside on 30 Mar 2025 start from AU$226.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Yep, DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside has a secured covered self car park with in/out privileges for USD 30 per night.

Are there any beaches close to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

The closest beach to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside is Edgewater Beach (4.6 km).

Does DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside serve breakfast?

Yeah, buffet brekkie is served weekdays from 6:30 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

No, DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

No, pets are not allowed.

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 393 out of 1176 reviews
Rating 8 - Good. 266 out of 1176 reviews
Rating 6 - Okay. 235 out of 1176 reviews
Rating 4 - Poor. 167 out of 1176 reviews
Rating 2 - Terrible. 115 out of 1176 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Travelled with family
Disliked: Staff & service, property conditions & facilities
IT WAS BETTER SEVEN YEARS AGO
The lobby is dirty and worn. We asked for room service for one night and told it would be done but it wasn’t; the shampoo dispenser had run out.
Stayed 3 nights in Dec 2024

10/10 Excellent

Darrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Bryan

Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay. Clean, good shape, service was good but understaffed. Breakfast on Sunday before the Chiefs/Browns game was packed. Waited a long time to pay $22 for a buffet with no eggs. That was a blemish on an otherwise good stay. Liked the location.
Stayed 2 nights in Dec 2024

6/10 Okay

Shivdev

Stayed 2 nights in Dec 2024

6/10 Okay

David

Travelled with family
Disliked: Property conditions & facilities
I have stayed at this Hotel many times and it now seems to be getting a little dated. Service at the bar was horrible. We sat at table and they saw us but ignored us until we finally said something. The cookies are great!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Amanda

Stayed 1 night in Dec 2024

4/10 Poor

Kayla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Water damage
The ceiling was leaking in the main lobby- which isn’t a big deal. The leak was more like a stream and a bucket was placed to collect the water. The bucket couldn’t hold the large amount of water that was leaking so there was a large puddle. The room had a large amount of water damage, cracks in the ceiling and discolored walls. The wallpaper in the hallways was clearly damaged and falling off. Staff was nice.
Stayed 2 nights in Dec 2024

6/10 Okay

terri

Liked: Cleanliness
Disliked: Property conditions & facilities
Very disappointing to have an adjacent parking garage with an out of service elevator. Guests having to carry baggage up and down flights of stairs to get from car to front desk. Unacceptable! We witnessed several elderly guests there for a holiday event dressed in formal wear struggling after having to navigate the steps from the 4th floor parking to the conference room. Hotel staff informed us that the elevator had been out of service since June. As an added inconvenience, water continuously poured down the stairwell when raining, soaking anyone on the steps.
Stayed 2 nights in Dec 2024

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The high cost did not equate to the property. There was a cigarette butt under our bed. The room had not been properly cleaned in sometime. We booked a 2 day stay, and had a 1/4 roll of toilet paper no extras! The elevator for the parking garage doesnt work; so you have to carry luggage via the stairs. Plus an additional 30 per day to park. The breakfast is not free. It was 22.50 a person for a regular hotel style buffet. However we had a 30 minute wait to be seated because there was no help to clean tables. Once seated we waited another 10 minutes for a clean plate. And they ran out of food. No fruits at all they were all empty. Once we returned from the football game, the hotel lobby had water just pouring in from the roof. I will never book this hotel again.
Stayed 2 nights in Dec 2024

4/10 Poor

Andrea

Travelled with family
Liked: Amenities
Staff was very friendly but when asked for new towels, toilet paper x 2 mornings and then afternoon and it’s not done it got frustrating to have to go down the elevator…we were on floor 15 on a very busy weekend.
Stayed 4 nights in Dec 2024

10/10 Excellent

Liz

Stayed 2 nights in Dec 2024

10/10 Excellent

Jeriah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Definitely will book again next time.
Stayed 1 night in Dec 2024

4/10 Poor

Anthony

Disliked: Staff & service, amenities
Got a warning about some sort of “no show” scam fee. As if being charged for the room if I got stuck in a snow storm or medical emergency isn’t enough, apparently there is an additional “no show” fee. GoAFYS! Lots of hairs all over the floor and bathroom. Not a scrap of breakfast included. Coffee packets included were decent, that’s the highlight. Staff were friendly and doing the best they can probably do given the malfeasance of management and being total wastes of space and resources.
Stayed 1 night in Dec 2024

6/10 Okay

Jacelyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff was friendly when we arrived. Parking is not valet it is park it yourself in a parking garage. Also if you book through Expedia they charge you fifty dollars and then refund it a couple days after your stay. Our room had peeling wallpaper and chipped paint on the ceiling as well as a stain on mattress cover. Bathroom wasn’t the cleanliness. It was close to the rock and roll hall of fame which was a plus.
Stayed 1 night in Dec 2024

2/10 Terrible

Omar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel used ever
Stayed 1 night in Dec 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Nov 2024

4/10 Poor

DUSTIN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two double queen bed rooms were reserved. We received 1 double queen bed and 1 king bed room. Both rooms were dated, and one didn't have a working tv or phone. This stay way uncomfortable and unpleasant. Also, overpriced for what it was, and there was an additional $30 charge for parking garage parking. Not happy!
Stayed 1 night in Dec 2024

6/10 Okay

Lauren

Travelled with group
Liked: Staff & service
The room was a little dirty, toilet broke, the hall way smelled like weed.
Stayed 1 night in Dec 2024

6/10 Okay

mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Hotel was amazing. The room was clean and well equipped with a great view of downtown and the lake. Staff was friendly with the exception of the housekeeper assigned to my floor which was 17. Checkout time was 12 but was woken up but knocking on the door several times throughout the morning. The do not disturb was on the door and still felt harassed to hurry and leave so she could clean the room. This would be the only aspect of my stay that would give me pause to book again.
Stayed 1 night in Dec 2024

10/10 Excellent

Jonathan

Liked: Staff & service
Great staff
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Getting run-down.
Toilet overflowed when water kept running. Many toilets in lobby didnt work.
Stayed 1 night in Nov 2024

6/10 Okay

Jessica

Liked: Staff & service
.
Stayed 1 night in Aug 2024

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need Some TLC
This hotel is in a great location but has seen better days. It could use a little upkeep. I would stay again but would have a lower expectation. The man in the bar is about as unfriendly as it gets. He was downright rude most of the time. We went to the bar at a nearby hotel instead.
Stayed 3 nights in Oct 2024