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DoubleTree by Hilton Cleveland - Independence

4.0 star property
Hotel with free parking, near Cuyahoga Valley National Park
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for DoubleTree by Hilton Cleveland - Independence

Indoor pool
Snack bar
Exterior
Bar (on property)
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

6.6 out of 10

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Room service
    Room service

Explore the area

Map
6200 Quarry Lane, Independence, OH, 44131
  • Cleveland Clinic Family Health Center
    14 min walk
  • Topgolf
    4 min drive
  • Brandywine Falls
    10 min drive
  • Cleveland, OH (CLE-Hopkins Intl.)
    16 min drive

Room options

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
  • 27 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool View

Room, 2 Double Beds, Pool View

Room, 2 Double Beds, Pool View

Highlights

Patio
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
  • 27 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Accessible, Bathtub (Mobility & Hearing)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mob/Hear, Treat Yourself)

55-inch flat-screen TV with cable channels, TV

Room, 1 King Bed, Accessible, Bathtub (Mob/Hear, Treat Yourself)

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Poolside

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Poolside

Highlights

Patio
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Treat Yourself Amenities)

55-inch flat-screen TV with cable channels, TV

Room, 1 King Bed (Treat Yourself Amenities)

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Treat Yourself Amenities)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Treat Yourself Amenities)

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Extended Stay America Premier Suites - Cleveland - Independence
Pool
Breakfast included
Pet-friendly
Parking included
3.8 out of 5, Good, (1335)
The price is AU$186
for 1 night
includes taxes & fees
28 Nov - 29 Nov
Extended Stay America Premier Suites - Cleveland - Independence

About the area

Independence

At DoubleTree by Hilton Cleveland - Independence, you'll be 2.4 km (1.5 mi) from Cuyahoga Valley National Park and 5.4 km (3.3 mi) from Brecksville Reservation. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The steakhouse, Sanctuary Bar and Grill, serves American cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. 9433 square feet (876 square metres) of event facilities include 11 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and coffee/tea in a common area. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. .Sights within a 10-minute drive of this 4-property class Independence hotel include Lutheran Cemetery and Bedford Reservation.

What's nearby

  • Topgolf - 4 min drive
  • Christmas Story House - 10 min drive
  • Cleveland Metroparks Zoo - 11 min drive
  • Progressive Field - 11 min drive
  • Rocket Mortgage FieldHouse - 12 min drive

Getting around

  • East 55th Station - 10 min drive
  • Cleveland Station - 18 min drive
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • ‪McDonald's - ‬16 min walk
  • ‪Winking Lizard Tavern - ‬5 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪Panera Bread - ‬12 min walk
  • ‪Wendy's - ‬13 min walk

About this property

DoubleTree by Hilton Cleveland - Independence

Hotel with free parking, near Cuyahoga Valley National Park
DoubleTree by Hilton Cleveland - Independence offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 9433 square feet (876 square metres) and includes a conference centre. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Cleveland - Independence. Free self parking is available.

This 4-star Independence hotel is smoke free.

  • 192 guestrooms or units
  • 5 levels
  • Conference rooms
  • 9433 sq ft of conference space
  • 876 sq. m of conference space
  • Built in 1980
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Cleveland - Independence offers 192 accommodations with a safe and free newspapers. 55-inch flat-screen televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a weekly basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 8 to 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Sanctuary Bar and Grill

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 11 meeting rooms
  • Conference centre (9,433 square foot of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Outdoor pool
The following facilities are closed on Friday and Saturday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8.00 to 18.00 per person
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Cleveland Independence
DoubleTree by Hilton Cleveland - Independence Hotel
DoubleTree Hilton Cleveland Hotel Independence
DoubleTree Hilton Cleveland Independence
DoubleTree Independence
DoubleTree Independence Cleveland
DoubleTree Hilton Cleveland Independence Hotel
Independence Doubletree
DoubleTree By Hilton Hotel Cleveland-Independence Ohio
Doubletree Cleveland South Hotel Independence
Doubletree Hotel Independence
DoubleTree by Hilton Cleveland - Independence Independence
DoubleTree by Hilton Cleveland - Independence Hotel Independence

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Cleveland - Independence?

DoubleTree by Hilton Cleveland - Independence offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Cleveland - Independence?

As of 14 Nov 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Cleveland - Independence on 24 Nov 2024 start from AU$166.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Cleveland - Independence?

Yep, DoubleTree by Hilton Cleveland - Independence has a free self car park.

Are there any beaches close to DoubleTree by Hilton Cleveland - Independence?

The closest beach to DoubleTree by Hilton Cleveland - Independence is Edgewater Beach (12.9 km).

Does DoubleTree by Hilton Cleveland - Independence have a pool?

DoubleTree by Hilton Cleveland - Independence has an indoor pool.

Is DoubleTree by Hilton Cleveland - Independence family-friendly?

You bet! With amenities such as a corner/local shop and a picnic area, as well as free extra beds and travel cots in the guestrooms, it's no surprise that DoubleTree by Hilton Cleveland - Independence is a hit with families.

Does DoubleTree by Hilton Cleveland - Independence serve breakfast?

Yep, cooked-to-order breakfast is on offer on weekdays between 6:00 AM and 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Cleveland - Independence?

No, DoubleTree by Hilton Cleveland - Independence does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Cleveland - Independence?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Cleveland - Independence?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at DoubleTree by Hilton Cleveland - Independence?

Dogs are welcome at DoubleTree by Hilton Cleveland - Independence, with dog exercise areas on offer.

DoubleTree by Hilton Cleveland - Independence Reviews

Reviews

6.6
Rating 10 - Excellent. 252 out of 1001 reviews" "
Rating 8 - Good. 217 out of 1001 reviews" "
Rating 6 - Okay. 196 out of 1001 reviews" "
Rating 4 - Poor. 152 out of 1001 reviews" "
Rating 2 - Terrible. 184 out of 1001 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Business traveller
Room was not clean. Stained sheets. No bar of soap. Toilet didn’t flush well, bathtub would have 6 inches of water in it while showering. The carpeting was all ripped up. The curtains had stains. The condition of this hotel is awful. Have stayed here 5 times and I’ll never return.
Stayed 4 nights in Aug 2024

4/10 Poor

Jayson

Disliked: Cleanliness, staff & service
We had a power outage for two days Tuesday and Wednesday. Because it started at 4pm they said they would credit only Wednesday. I understand it was a storm but a hotel with 5 floors should have a backup generator. We walked around and it was pitch black with hardly any flood lights. First day power was back on Wednesday they cleaned all the vacant rooms rather than those who stayed through the outage. I requested room to be cleaned and they said they would but didn’t. We had 10 rooms for a baseball tournament. All families asked multiple times whether we would get a two day credit. We were always told a manager would get back to us shortly. Upon checkout Sunday morning our credit cards were charged full price and now we are told they will contact us. They were more focused on making money rather than customer service. The kids enjoyed the pool area. It needs to be updated but 10 year old boys will love to hang out in the pool. People who served breakfast and the manager in the restaurant, forgot his name, were very nice. It was a very good buffet breakfast. Beds were comfortable. It’s a typical 3 star property. I’m not a complainer but to me when you have a small group of people who stick it out and don’t vacate the hotel to go somewhere else, you go out of your way to take care of them and at least clean their rooms after two days without power. That’s just my opinion. The front desk people are very kind though and accommodating. I think it’s a management issue
Stayed 1 night in Aug 2024

8/10 Good

Ken

All was good at the doubletree! There were a lot of customers due to conditions in the city, and the staff acted with friendliness, kindness and grace.
Stayed 2 nights in Aug 2024

6/10 Okay

Omar

Travelled with family
Liked: Staff & service, room comfort
Property needs some modernizing and remodeling
Stayed 3 nights in Aug 2024

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and clean.
Stayed 1 night in Apr 2024

2/10 Terrible

Nick

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Natalie, Louisville

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived very close to check in but still did not receive the room we reserved (1 king suite) because supposedly they didn't have any more. We ended up in a room with 2 double beds that we couldn't sleep in together comfortably. The room was GROSS. Mold in the tub, mold on the bathroom walls, mold smell in the room. Almost every surface had a thick layer of dust. The floor was gross. Too grossed out to use the shower. Left as soon as we could the next morning. How this hotel has 4 stars is beyond me. We should have read the reviews.
Stayed 1 night in Jul 2024

2/10 Terrible

Matthew, Davenport

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Tetiana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I decided not to stay at the hotel. It was dirty and smelled like marijuana. Strange people walking around the hotel. Definitely do not recommend this hotel for anyone!!! lookinf for full compensation.
Stayed 1 night in Jun 2024

4/10 Poor

Cindy

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Disappointed
Was told the pool was being closed because of too much chlorine. An hour and a half later people were still in pool and our kids were upset they were allowed to stay in but they couldn't go down. Called the front desk regarding this and another hour later select people were still in the pool but others turned away. Very disturbing. The bed was so comfortable though.
Stayed 1 night in Jun 2024

10/10 Excellent

Kadisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom was a nightmare. It was dirty and the room had a lot of long hair in it. The shower was a whole ordeal because it has a shower head that can be hand held but it is attached with the wrong fitting so it doesn’t sit correctly and sprays water everywhere.
Stayed 6 nights in Jun 2024

10/10 Excellent

Andre

Liked: Cleanliness, property conditions & facilities
I liked my stay
Stayed 1 night in Jul 2024

8/10 Good

jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was helpful and friendly. The lady in the restaurant making omelettes was wonderful 😊
Stayed 2 nights in Jul 2024

6/10 Okay

Eli

Stayed 1 night in Jul 2024

2/10 Terrible

laura

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
rooms were filty - had to move 3 times - not hilton standard
Stayed 1 night in Jul 2024

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy and gross
The hotel is filthy from the elevators to the hallways to the room. They need to clean the place. It’s disgusting and Hilton should be embarrassed for this Doubletree location. You have totally lowered your standards.
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Just okay. You get what you pay for.
Hotel definitely needs some updates. Seemed old and run down in the main areas. Carpet was old and needed to be vacuumed desperately. Room/bed was surprisingly comfortable. And what happened to my free cookie?!
Stayed 1 night in Jul 2024

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you, Mr. Dennis!
We had agreat experience for a quick family visit. The hotel was clean, good parking and other conveniences making the stay more enjoyable. The best part of our visit was Mr. Dennis. He checked us in and even took the initiative to sign us up for Hilton honors.
Stayed 2 nights in Jul 2024

6/10 Okay

Lori

Stayed 2 nights in Jun 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Friendly Staff
The property is older; some areas are well maintained and others you can see the wear and tear. Check in was great and friendly, the room was fine until we went into the bathroom and the towels were all stained and the glasses for your room coffee had lip stains. The staff was quite serviceable and changed the room immediately. The new room was smaller and dusty but we made the best of it as it was just a night stay.
Stayed 1 night in Jul 2024

4/10 Poor

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Danika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. And they put us in an a jointed room without telling us.
Stayed 2 nights in Jun 2024

2/10 Terrible

Tori

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my friend were getting ready to go to a concert and the shower wasn’t draining correctly. Afterwards I called the front desk and told them about the situation. They told me they would call me back but instead sent a maintenance man to my room and I’m exposed getting ready for a concert and my friend is in the shower, why they thought they were going to fix the shower while we were in the room is mine baffling to me. later on after the concert, I went to use the microwave to heat up some food and the microwave didn’t work. Now this is after our keys to our room didn’t work the first time and I already had to walk down and get them recalibrated so I went to the front desk, and there was a lady with glasses and a Bluetooth speaker in her ear that was very rude. Her and another employee were doing audits while training another employee. The black employee with glasses seemed to want to help my situation with my room not being accommodating whatsoever, but the lady with the Bluetooth speaker in her ear and glasses just wanted to give me free breakfast for me and my friend. Not knowing what our plans were for the morning thinking that was just a Band-Aid. I wanted another room or to be compensated for my room, but instead was treated like my problems weren’t an issue. If I’m paying $200 for the night and then another hundred is being taken out of my account for possible incidentals, I expect to be comfortable in my stay in the hotel room.
Stayed 1 night in Jun 2024

4/10 Poor

Matt

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just seemed dirty.
Stayed 1 night in Jun 2024