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Hilton Garden Inn Cleveland Downtown

3.0 star property
Hotel with a fitness centre, a quick walk to Progressive Field
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Garden Inn Cleveland Downtown

Lobby
Exterior
Reception
Desk, laptop workspace, blackout curtains, iron/ironing board
Bar (on property)

Reviews

7.4 out of 10

Good

Popular amenities

  • Breakfast available
    Breakfast available
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available

Explore the area

Map
1100 Carnegie Ave, Cleveland, OH, 44115
  • Cleveland State University
    4 min walk
  • Progressive Field
    4 min walk
  • Rocket Mortgage FieldHouse
    8 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    6 min drive

Room options

View all photos for Suite, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Sofa bed
  • 58 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Rainfall showerhead
Shower/bath combination
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Shower

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Rainfall showerhead
Shower/bath combination
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Rainfall showerhead
Shower/bath combination
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Rainfall showerhead
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Bathtub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Rainfall showerhead
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Hearing Accessible

49-inch LCD TV with cable channels, TV, pay films

Deluxe Room, 2 Queen Beds, Hearing Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Sofa bed - double
Blackout curtains
Rainfall showerhead
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Rainfall showerhead
Shower/bath combination
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Hearing Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Hearing Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Sofa bed
  • 58 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Hearing Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Rainfall showerhead
Shower/bath combination
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Rainfall showerhead
Shower/bath combination
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Living area

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Sofa bed
  • 80 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Drury Plaza Hotel Cleveland Downtown
Pool
Hot tub
Breakfast included
Pet-friendly
4.7 out of 5, Exceptional, (2320)
The price is AU$235
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Drury Plaza Hotel Cleveland Downtown

About the area

Cleveland

At Hilton Garden Inn Cleveland Downtown you'll be within just a 10-minute stroll of Progressive Field and Rocket Mortgage FieldHouse. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Garden Grille, is open for breakfast. Harvey's Sports Bar is the hotel's own bar, serving drinks along with dinner. Enjoy the indoor swimming pool, gym, Hot tub and pool loungers. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Places within a 30-minute walk of this 3-property class Downtown Cleveland hotel include JACK Cleveland Casino and Huntington Convention Center of Cleveland.

What's nearby

  • Progressive Field - 4 min walk - 0.4 km
  • Rocket Mortgage FieldHouse - 8 min walk - 0.7 km
  • JACK Cleveland Casino - 13 min walk - 1.2 km
  • Huntington Bank Field - 3 min drive - 2.5 km
  • Rock and Roll Hall of Fame - 3 min drive - 2.0 km

Getting around

  • Cleveland Station - 6 min drive
  • Tower City-Public Square Station - 15 min walk
  • Cleveland Hopkins International Airport (CLE) - 14 min drive

Restaurants

  • ‪Clevelander Bar & Grill - ‬7 min walk
  • ‪Thirsty Parrot - ‬7 min walk
  • ‪City Tap - ‬8 min walk
  • ‪The Corner - ‬5 min walk
  • ‪Starbucks - ‬8 min walk

About this property

Hilton Garden Inn Cleveland Downtown

Hotel with a fitness centre, a quick walk to Progressive Field
Hilton Garden Inn Cleveland Downtown offers its guests an indoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There are 8 meeting rooms available. The business-friendly Hilton Garden Inn Cleveland Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star Cleveland hotel is smoke free.

  • 1 building
  • 240 guestrooms or units
  • 11 levels
  • Conference rooms
  • Built in 2002
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Cleveland Downtown offers 240 accommodations with MP3 docking stations and coffee/tea makers. 49-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 12 to 18 for adults and USD 8 to 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille
  • Harvey's Sports Bar

Family friendly

  • Free cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 11 floors
  • Ballroom
  • Built in 2002
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12 to 18 for adults and USD 8 to 12 for children
  • Self-parking fee: USD 20 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. 

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Cleveland Downtown
Hilton Garden Inn Hotel Cleveland Downtown
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Cleveland Cleveland
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Garden Inn Cleveland Downtown Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Cleveland Downtown?

Hilton Garden Inn Cleveland Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Cleveland Downtown?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Cleveland Downtown on 27 Nov 2024 start from AU$182.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn Cleveland Downtown?

Yep, Hilton Garden Inn Cleveland Downtown has a self car park with in/out privileges for USD 20 per day.

Are there any beaches close to Hilton Garden Inn Cleveland Downtown?

The closest beach to Hilton Garden Inn Cleveland Downtown is Edgewater Beach (4.9 km).

Does Hilton Garden Inn Cleveland Downtown have a pool?

Hilton Garden Inn Cleveland Downtown has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 11:00 PM.

Is Hilton Garden Inn Cleveland Downtown family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hilton Garden Inn Cleveland Downtown is a hit with families.

Does Hilton Garden Inn Cleveland Downtown serve breakfast?

Yep, buffet breakfast is served weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn Cleveland Downtown?

No, Hilton Garden Inn Cleveland Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Cleveland Downtown?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Garden Inn Cleveland Downtown?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Hilton Garden Inn Cleveland Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 357 out of 1001 reviews" "
Rating 8 - Good. 253 out of 1001 reviews" "
Rating 6 - Okay. 179 out of 1001 reviews" "
Rating 4 - Poor. 117 out of 1001 reviews" "
Rating 2 - Terrible. 95 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Christina

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This was a great option to walk to bars, the progressive field, and had great parking. This hotel had phenomenal staff but lacked cleanliness in the pool area, specifically the water. Our door also stuck so we had to really pull it open and make sure to slam it closed or it wouldn’t lock. Overall good stay.
Stayed 2 nights in Aug 2024

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location to experience the tourist area of downtown Cleveland…. Only minor problem was reception staff not understanding parking gate opening process
Stayed 1 night in Aug 2024

4/10 Poor

Alina

Liked: Property conditions & facilities
Disliked: Staff & service
My stay at the hotel was disappointing. I initially booked two nights at another hotel that was way too far from the event I came to participate. Therefore I booked this hotel online for 17-18 august but I was not aware the 18 was picked as the first day. It was a mistake I was not aware until I reached the hotel downtown. The clerk at the Reception gave me a small room on the 17 and 18 and told me I need to pay their price not the one given by Expedia, although the 18 was a day on your booking site. I stayed one night and decided to return to Buffalo the next day to be closer to the border. About the room and service, another disappointment. The pillows were small and filled with some kind of sponge, the coffee machine was not working and the toilette made an annoying sound for five minutes after using it. I told the reception about having the coffee machine repaired as even their coffee maker in the main floor was out of order. At not veil as no one came! I should also mentioned both clerks at the reception talked to me with a visible sarcasm that has upset me. The next morning I was forced to pay double price than the one on the booking with you, ending up with 247.20 on my credit card. The reason I chose you in the beginning was the price equal or a little bit more for two days than the one I paid for one night. I understand I made a mistake while booking on my cell without my glasses but I still believe they're wrong on charging me more and their attitude towards me!
Stayed 1 night in Aug 2024

4/10 Poor

THOMAS

Travelled with family and small children
Disliked: Staff & service
Check in time is 3:00 I arrived at the hotel at 5:00 (drove from New York) to be told my room wasn't ready yet. I responded with "good thing I didn't get here at 3:00" I was then told "if you had, you might have gotten a room" seriously?? Then I was told to have a seat and she would get me as soon as the room was ready. I sat there and watched 4 different parties check in, get keys and proceed to their rooms. After approx an hour of waiting I asked the same woman If she had any word on my room and you can tell she had clearly forgotten about me(expression on her face). I was then given my room key and was told they were going to comp my parking fee, which BTW DONT charge your guest to park in the lot at the hotel!!! That is just nickle and dime nonsense for real. Anyway, I go up to my room to find it had not been cleaned and there were no linens on the bed. I returned to the desk and asked to speak to a manager. The person I spoke to claimed he was not a manager but he WAS a "supervisor" I then explained the entire situation to him. He then gave me the keys to another room and comped my families breakfast for our entire stay which was nice because the breakfast buffet was about $18.00 per person, per day, for scrambled eggs, bacon, home fries, toast, pastries, cereal, oatmeal, coffee and juice. I am a rewards member and stay at Hiltons all over the globe, this was the worst Hilton I have ever stayed at.
Stayed 2 nights in Aug 2024

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, perfect for going to a ballgame. Very short walk to the ballpark, free parking behind the hotel, and breakfast options are buffet ($18) or order from a menu.
Stayed 1 night in Aug 2024

6/10 Okay

Madison

Travelled with partner
The showers definitely are not very nice and the sheets smelt gross. Definitely won’t be back to that exact Hilton
Stayed 2 nights in Aug 2024

4/10 Poor

Antonia

Business traveller
Disliked: Property conditions & facilities
Give this hotel a makeover plse asap
This hotel is totally outdated. When elevator made loud noises that interfered with my sleep staff member said she did not hear anything. The next days the elevator was out of service. Bar is a dump. Some staff members were very friendly, others grumpy and not customer friendly at all.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The restaurant and the bar both closed that day/night. Disappointing
Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Within walking distance to progressive field. Close to everything. Nice and convenient location.
Stayed 1 night in Aug 2024

4/10 Poor

Tony

Travelled with family
Liked: Cleanliness, staff & service
The room was not ready at 3:00. We had to wait, along with a lobby full of other customers, for housekeeping to finish. Finally got our room at approximately 3:40 and then our magnetic room key wouldn’t work. Went to the lobby and waited another 15 minutes to get the key fixed. Went back to the room and key didn’t work again. They did send maintenance to let us in the room and the housekeeping manager took our keys, had them fixed, and returned them to our room. ALL OF THE STAFF WAS EXTREMELY COURTEOUS THROUGHOUT.
Stayed 1 night in Aug 2024

10/10 Excellent

Paula

Travelled with family, Business traveller
Considering Cleveland had a tornado prior to my stay and everyone was trying to get a room, the checkin was flawless and I’m glad I booked ahead. Rooms were clean and breakfast was good. I enjoyed my stay!
Stayed 1 night in Aug 2024

4/10 Poor

Tatiana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2024

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The women who checked us in and out were very friendly and helpful as were our waitress at dinner and breakfast. Our room door stuck to the point my hip and shoulder are bruised from having to use them to help open the door. We informed the woman at the front desk (different from the fore mentioned) She said it was locked and when informed it also stuck upon exiting the room. She said sorry. No one came to check it out which is upsetting. If I had been without my husband I would have been stuck in the room. Our bathroom sink faucet leaked extremely bad drenching the items placed on counter.
Stayed 1 night in Aug 2024

8/10 Good

Sara, Warren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with enough space for a family of 4. Parking was not free but unlike other hotels in the area valet was not required. Walking distance to Progressive field. Breakfast was pricey and just ok. The kids enjoyed the pool.
Stayed 2 nights in Aug 2024

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect to the MLB stadium and downtown area
Stayed 1 night in Aug 2024

2/10 Terrible

Rui

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

4/10 Poor

Frankie

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad area. Great proximity to progressive field with a short walk. Pool was gross. Original room was dirty so had to switch rooms. Staff assisted with changing rooms but not good for a Hilton at all.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
within walking dis
Stayed 2 nights in Aug 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent one night here, we went to the Cleveland vs Arizona ball game and it was super close to walk to the ball field, awesome place to stay.
This photo was taken from our hotel room.
Stayed 1 night in Aug 2024

4/10 Poor

Jaclyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This is one of the dirtiest hotel rooms I have ever stayed in. The overall smell, dust accumulation on surfaces, dusty debri visible on air duct vents, the stains on duvet and towels... total disappointment. The air conditioner ran non stop creating a rain, water dripping noice and it never turned off. The shower had very little water pressure and the shower curtain looked as though it hadnt been changed for several guest stays. I even asked my husband it he thought they give the expedia room rates to the poorest quality rooms they had. The only positive about our two night stay was tge cheaper parking price and the nearness to progressive field.
Stayed 2 nights in Aug 2024

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is quite dated, but it is clean and the staff friendly and efficient. Cleveland’s Progressive Field is less than a block away, and a most excellent Lebanese restaurant (Aladdin’s) across the street one block.
Stayed 2 nights in Aug 2024

6/10 Okay

Robin

Liked: Cleanliness
Had to wait 2.5 hours after check-in to get in our room. We had an event that evening and couldn't get into our room. It wasn't till after 2.5 hours and I told them that the hotel would be reimbursing me if we missed our event, that they finally got us a room. The lobby was filled with people waiting on their rooms. Unacceptable! Should have people on stand by or a staffing service that can fill in. Poor management.
Stayed 2 nights in Aug 2024

2/10 Terrible

Katherine

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Aug 2024

2/10 Terrible

Isaac

Stayed 2 nights in Aug 2024