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Residence Inn By Marriott Cleveland Downtown

3.0 star property
Hotel with free breakfast, a short walk to Progressive Field
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Residence Inn By Marriott Cleveland Downtown

Lobby lounge
Exterior
Pillow-top beds, in-room safe, desk, laptop workspace
Fridge, microwave, stovetop, dishwasher
Flat-screen TV

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly

Explore the area

Map
527 Prospect Ave E, Cleveland, OH, 44115
  • East 4th Street
    1 min walk
  • Rocket Mortgage FieldHouse
    3 min walk
  • Cleveland Arcade
    4 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    5 min drive

Room options

View all photos for Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
Sofa bed - double
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Fireplace

Flat-screen TV

Studio, 1 King Bed with Sofa bed, Fireplace

Highlights

Separate sitting area
Fireplace
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 54 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Pillow-top beds, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
Sofa bed - double
  • 90 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, Multiple Beds

Studio, Multiple Beds

Studio, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
Sofa bed - double
  • 46 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
Sofa bed - double
  • 54 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Flat-screen TV

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate bedroom
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
2 bedrooms
  • 90 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Pillow-top beds, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
Sofa bed - double
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate bedroom
  • 54 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby
Hotel Indigo Cleveland Downtown, an IHG Hotel
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.2 out of 5, Very good, (1127)
The price is AU$208
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hotel Indigo Cleveland Downtown, an IHG Hotel

About the area

Cleveland

Residence Inn By Marriott Cleveland Downtown places you in the centre of Cleveland, within a short 5-minute stroll of popular places like Rocket Mortgage FieldHouse and JACK Cleveland Casino. Highlights at this hotel include free continental breakfast, a bar/lounge and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Added amenities include a snack bar/deli, coffee/tea in a common area and laundry facilities. Free on-the-go breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 3-property class Downtown Cleveland hotel include Progressive Field and Cleveland State University.

What's nearby

  • Rocket Mortgage FieldHouse - 3 min walk - 0.3 km
  • JACK Cleveland Casino - 4 min walk - 0.4 km
  • Progressive Field - 6 min walk - 0.6 km
  • Rock and Roll Hall of Fame - 19 min walk - 1.6 km
  • Huntington Bank Field - 19 min walk - 1.7 km

Getting around

  • Cleveland Station - 3 min drive
  • Tower City-Public Square Station - 7 min walk
  • Cleveland Hopkins International Airport (CLE) - 15 min drive

Restaurants

  • ‪Harry Buffalo - ‬2 min walk
  • ‪Flannery's Pub - ‬2 min walk
  • ‪House of Blues Cleveland - ‬3 min walk
  • Geraci’s Pizza Slice Shop
  • ‪City Tap - ‬3 min walk

About this property

Residence Inn By Marriott Cleveland Downtown

Hotel with free breakfast, a short walk to Progressive Field
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 3401 square feet (316 square metres) and includes conference space. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Residence Inn By Marriott Cleveland Downtown. For a fee, parking is available.

This 3-star Cleveland hotel is smoke free.

  • 1 building
  • 175 guestrooms or units
  • 7 levels
  • 3401 sq ft of conference space
  • 316 sq. m of conference space
  • Continental breakfast (free)
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Food/drink service (free)
  • Corner/local shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Residence Inn By Marriott Cleveland Downtown offers 175 accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary newspapers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 39 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • 3,401 square feet of conference space
  • 5 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Maximum 2 (weight limit: 15 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 39.00 per night (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Marriott Cleveland Downtown
Residence Inn Marriott Hotel Cleveland Downtown
Residence Inn Marriott Cleveland Downtown Hotel
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Cleveland Residence Inn By Marriott Cleveland Downtown Hotel
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Residence Inn Marriott Hotel
Residence Inn Marriott
Marriott Cleveland Downtown
By Marriott Cleveland Downtown
Residence Inn By Marriott Cleveland Downtown Hotel
Residence Inn By Marriott Cleveland Downtown Cleveland
Residence Inn By Marriott Cleveland Downtown Hotel Cleveland

Frequently asked questions

What is the cancellation policy at Residence Inn By Marriott Cleveland Downtown?

Residence Inn By Marriott Cleveland Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Residence Inn By Marriott Cleveland Downtown?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Residence Inn By Marriott Cleveland Downtown on 28 Nov 2024 start from AU$197.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Residence Inn By Marriott Cleveland Downtown?

Yep, Residence Inn By Marriott Cleveland Downtown has valet parking with in/out privileges for USD 39.00 per night.

Are there any beaches close to Residence Inn By Marriott Cleveland Downtown?

The closest beach to Residence Inn By Marriott Cleveland Downtown is Edgewater Beach (4.4 km).

What makes Residence Inn By Marriott Cleveland Downtown a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Residence Inn By Marriott Cleveland Downtown.

Is Residence Inn By Marriott Cleveland Downtown family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Residence Inn By Marriott Cleveland Downtown is a hit with families.

Does Residence Inn By Marriott Cleveland Downtown serve breakfast?

Yep, our guests give a thumbs up to the free continental breakfast here! Available daily between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Residence Inn By Marriott Cleveland Downtown?

No, Residence Inn By Marriott Cleveland Downtown does not offer an airport shuttle service.

What time are check-in & check-out at Residence Inn By Marriott Cleveland Downtown?

Check-in begins at 4 PM. Check-out time is 11 AM.

Residence Inn By Marriott Cleveland Downtown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 519 out of 1002 reviews" "
Rating 8 - Good. 226 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 86 out of 1002 reviews" "
Rating 2 - Terrible. 55 out of 1002 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Stacey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were there for the WWE Summerslam event and we were traveling from PA. I called in and asked about checking early they said no probably. We got there and the woman at the check was very ignorant when telling us we would have to wait because there were people ahead of us. We waited for 1 1/2 hours along. With alot od other people. We were told even if we were Gold Members they were not honoring anything extra. We finally checked i to our room at 4:30 and thwn had to get ready and go to event so we woukd not kiss jt. Very disappointed in Marriott — i asked fir a discount because if this and rhe lady literally laughed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
We loved this hotel! Will stay again. Super friendly staff and nice breakfast spread.
Stayed 1 night in Jul 2024

6/10 Okay

Chasity

Travelled with partner
Liked: Staff & service, amenities
The staff were friendly and helpful! The free breakfast was good. The room had a large stain on the carpet, very dirty/dusty vent, the blanket had stains also.
Stayed 1 night in Aug 2024

4/10 Poor

Todd, Burlington

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location, but hotel and it's rooms as the in desperate need of renovations. Out room was large but had carpet hiding uneven lips and dips. The toilet barley flushed. The beds were old, lumpy and very uncomfortable. The TV was half blue on the screen. The shower curtain did little to stop large puddling out onto the floor where noticable past damage and mildew was visible. And the access to the rooms required am off track around. Lots in the area but not worth the cost given how bad the room was.
Stayed 2 nights in Aug 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Love this hotel and their staff were very friendly and polite.
Stayed 1 night in Aug 2024

10/10 Excellent

Tonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
Guest services was really nice and accomodating. The hotel was in the perfect location as we were attending a concert at Rocket Mortgage FieldHouse. Valet crew was awesome.
Stayed 1 night in Aug 2024

4/10 Poor

Deidra

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The front desk staff was extremely nice and helpful. The breakfast staff was extremely courteous and attentive. The facility itself has wear and tear, but I could accept that. It is located in prime area - walking distance to many major attractions (which was such a bonus) - and I imagine the hotel is well utilized. The problem is that the rooms were FILTHY. The tub was dirty, the baseboards were disgusting, stained carpet, stained sofa bed cushions….. I could go on and on. We took plenty pictures and are happy to share with Mgmt if it would make a difference. And to be clear, we switched from one room to another and while the 2nd room was better, it was dirty as well. So, I do not believe that the problem can be attributed to one team member. I believe it is an overall issue at the hotel. Thankfully we were only there for one night.
Stayed 1 night in Aug 2024

8/10 Good

Kelli

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel. But no linens on the pull-out.
This was an older hotel, but the rooms were nice and big. My biggest complaint is that the pull-out bed/couch did not have any sheets, blankets, or pillows. We specifically chose this hotel to have the extra bed. When I called the front desk to ask for some linens, the receptionist sounded annoyed, said she was really busy, and said would try to get me something. She never did.
Stayed 1 night in Aug 2024

2/10 Terrible

carlsie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Peeling paint, dirt and dust everywhere. I jad to wash the walls and baseboards to stay the first night. Canceled tother 4 days
Stayed 4 nights in Aug 2024

2/10 Terrible

Cristal

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Find a different hotel
Once you got past the main lobby and floor the hotel was very dirty and poorly maintained - there was a used towel, counters were not wiped off and mirrors were extremely dirty. In the breakfast area all the chairs were ripped - the state of the hotel made me not want to eat there.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
liked that it was convenient walking distance to restaurants and attractions. disliked the parking situtation. For what is charged for hotel stay parking should be included.
Stayed 1 night in Aug 2024

8/10 Good

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Clean nice room with fireplace. Parking was issue so paid for valet
Stayed 1 night in Aug 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stay here once a year. The property is located in the heart of everything. We have vallet service park our vehicle and we walk the town. We wouldn't stay anywhere else.
Stayed 2 nights in Aug 2024

10/10 Excellent

Marcos Serafin

Travelled with partner
Liked: Amenities
Excellent employees. Very nice location
Stayed 7 nights in Jul 2024

8/10 Good

Meghan

Travelled with family
Liked: Staff & service, room comfort
Great location and had the basic necessities.
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Terrible Experience
Terrible experience. The staff were all very rude. Did not get the AARP or AAA discount and was charged for incidentals which I did not use. Will never stay at a Marriott Hotel again.
Stayed 1 night in Aug 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything downtown. Walkable area. Quiet. Staff was friendly. Room was very clean. Plenty of food options nearby. Definitely a great place to stay in Cleveland!
Stayed 3 nights in Aug 2024

10/10 Excellent

Leslie, Bayamon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el hotel, muy buena atención y las habitaciones muy amplias y espaciosas. Definitivamente me quedaría ahí otra vez si volviera.
Stayed 2 nights in Aug 2024

10/10 Excellent

Joshua

Stayed 1 night in Aug 2024

4/10 Poor

Daniella

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfortunately our stay started off very poorly at this property. I had called to request an early check in, which I fully understood was not guaranteed, however we did not end up getting into our room until after 5pm due to it still not being ready at the 4pm check in time. We were far from alone in this situation as there were many others waiting in the lobby with us. They did seem to be working diligently to get everyone in their rooms, but not having rooms ready at check in seems unacceptable to me, especially at the prices we were paying to stay. Also while we were waiting there was an altercation in the lobby with a hotel employee and another person (he was not a guest, but said he was visiting a friend) saying that the hotel employee threatened to shoot him earlier that day near the breakfast room. The two then began yelling and threatening to take the other outside to shoot them. The manager involved did a very poor job of de-escalating the situation. She at one point even laughed a little. The employee did eventually was away, but then returned to the lobby for a second round of yelling and threatening. The lobby full of people was never addressed or apologized to for the situation. Beyond these things we only had to call down for bedding for the pull out sofa, hand soap and toilet paper as they were none in our rooms. The hotel overall is a beautiful place to stay, we just happened to have a poor experience.
Stayed 2 nights in Aug 2024

2/10 Terrible

Vanshipal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel experience I have had. We came to Cleveland for a wedding. The hotel was overbooked and understaffed. We waited HOURS for our rooms. In fact, the entire lobby was filled with people waiting for rooms. Completely unorganized and unprepared for a busy weekend in Cleveland. Despite check in being at 5 (and the fact we came earlier to see if early check in was possible), we didn’t get our first room until 5:30 and the second well past 6:30. We missed the wedding. Hotel could be kept up better with peeling chairs in dining halls and cleaned better with hair still in our bath drain from previous occupants. Not what I am accustomed to at Marriott. Would recommend go elsewhere.
Stayed 1 night in Aug 2024

6/10 Okay

Scott

Liked: Staff & service
Great Location!!! Everyone is extremely nice, but the valet parking app / system needs some improvement! Also, maid service was suppose to be every other day, as we were told at check-in, BUT it wasn’t!! We needed to call down for new / dry towels & more TP (which we ran out of), after being there for 11-days! Our room was only made-up twice, in those 11-days!! Plus, housekeeping never replenished the toilet paper!!!
Stayed 10 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay blocks from the action!
We needed a place to stay a week in Cleveland, and this hotel was perfect. The kitchen was enough so that we could have breakfast in the room and have snacks on hand. The bed was comfortable to fit 2 adults and a kid. The AC definitely worked! The location is also super walkable. It was easy to run to CVS or Heinen's for groceries, but also a quick walk to Progressive Field or Tower City. The valet parking was convenient as well. If we come back, we'll stay here!
Stayed 7 nights in Jul 2024