6/10 Okay
Verified traveller
4 Nov 2024
Liked: Cleanliness, amenities, room comfort
I was never sent the room number or code to get into the building in the initial communication. When I arrived, the instructions were difficult to understand, and the communication with the text number was not helpful. I had to wait 10 minutes for a response while waiting in their entryway to even get in the building.
Then, it specified a wifi router and password that was not available, and then wanted me to reset a router that didn't exist. This took an extra hour of my time between delayed responses with the text line. Obviously, not having anyone to directly talk to was an added difficulty. Eventually, they had me connect to a different router that was hit or miss in terms of connectivity and speed. I lost a lot of time and productivity on a business trip due to this, and was not pleased.
Furthermore, when I gave initial feedback to them through your website, they sent me a rude communication trying to argue that they had done everything for me, and it was my fault that they didn't have their organization together for my stay. This greatly angered and annoyed me.
Lastly, this is a smaller item, but there was very poor lighting in the bedroom space making it very difficult to get around in the room.
Overall, I was not pleased with the communication, the wifi access that is a basic expectation in 2024 for business people, and for the state of my arrival. While the property is nice and cleanly, I would not return for at least some time and wouldn't recommend to others.
Verified traveller
Stayed 3 nights in Oct 2024
