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The Buenaventura Golf & Beach Resort Panama, Autograph Collection

5.0 star property
Luxury resort on the beach, with 12 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Buenaventura Golf & Beach Resort Panama, Autograph Collection

12 outdoor pools, pool cabanas (surcharge), pool umbrellas
Exterior
Exterior
Private beach, sun-loungers, beach umbrellas, beach towels
Premier Room, 2 Double Beds, View

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Room service
    Room service
  • On private beach
    On private beach

Explore the area

Map
340 Calle 3ra Buenaventura, Buenaventura Beach Community, El Chiru, Cocle
  • Buenaventura Marina
    6 min drive
  • Playa Blanca
    6 min drive
  • Parroquia Santiago Apóstol de Río Hato
    9 min drive
  • Rio Hato (RIH-Scarlett Martinez Intl.)
    15 min drive

Room options

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Non Smoking, Garden View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Pool View

Room, 1 King Bed, Non Smoking, Pool View

Room, 1 King Bed, Non Smoking, Pool View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Resort View

Room, 1 King Bed, Non Smoking, Resort View

Room, 1 King Bed, Non Smoking, Resort View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 49 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Resort View

Room, 2 Double Beds, Non Smoking, Resort View

Room, 2 Double Beds, Non Smoking, Resort View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa, 4 Bedrooms, Non Smoking, Resort View

Villa, 4 Bedrooms, Non Smoking, Resort View

Villa, 4 Bedrooms, Non Smoking, Resort View

Highlights

Balcony
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 400 sq m
  • Resort view
  • Sleeps 8
  • 4 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony | Living area

Suite, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 97 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, View (Balcony)

Suite, 1 Bedroom, Non Smoking, View (Balcony)

Suite, 1 Bedroom, Non Smoking, View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 97 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Room, 1 King Bed, View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Pool View

Room, 2 Double Beds, Non Smoking, Pool View | Pool

Room, 2 Double Beds, Non Smoking, Pool View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 2 Double Beds, View

Premier Room, 2 Double Beds, View

Premier Room, 2 Double Beds, View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

El Chiru

A luxury stay in El Chiru awaits you at The Buenaventura Golf & Beach Resort Panama, Autograph Collection. You'll be 2.9 km (1.8 mi) from Buenaventura Marina and 12.9 km (8 mi) from Santa Clara Beach. Highlights at this beachfront resort include 7 restaurants, 12 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, Criollo, serves international cuisine and is open for breakfast, lunch and dinner. Palapa Bar is the resort's own bar, serving drinks along with dinner and light fare. Spend the day at the private beach where you'll find sunloungers, and enjoy the 3 hot tubs and golf course. 15080 square feet (1401 square metres) of event facilities include 11 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and an outdoor tennis court. Each morning cooked-to-order breakfast is served between 6:00 AM and 10:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class El Chiru resort, you'll be 45.3 km (28.2 mi) from Coronado Beach and 49.3 km (30.7 mi) from Sleeping Indian Girl.
View more Resorts in El ChiruOpens in a new window

What's nearby

  • Buenaventura Marina - 6 min drive
  • Playa Blanca - 6 min drive
  • Santa Clara Beach - 16 min drive
  • La Casa de Lourdes Outdoor Spa - 18 min drive
  • Farallón Beach - 24 min drive

Getting around

  • Panama City (PTY-Tocumen Intl.) - 142 min drive

Restaurants

  • ‪mansa - ‬16 min walk
  • ‪Balboa restaurant - ‬7 min drive
  • ‪Restaurante Panama Canal - ‬8 min drive
  • ‪Tai kai - ‬1 min walk
  • ‪Limon Bar - ‬6 min drive

About this property

The Buenaventura Golf & Beach Resort Panama, Autograph Collection

Luxury resort on the beach, with 12 outdoor swimming pools
Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Summer fun is a breeze at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, where you can play a round of golf at the golf course, cool off in one of the 12 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 7 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi and wired Internet. This luxury resort also offers a children's pool, outdoor tennis courts and a 24-hour fitness centre. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star El Chiru resort.

  • 114 guestrooms or units
  • 3 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 15080 sq ft of conference space
  • 1401 sq. m of conference space
  • Built in 2008
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
The Buenaventura Golf & Beach Resort Panama, Autograph Collection offers 114 accommodations with iPod docking stations and DVD players. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels, first-run films and pay-per-view films. Coffee/tea makers and minibars are provided. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

This El Chiru resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, an iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 15 to 30 for adults and USD 15 to 30 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Criollo
  • El Faro
  • Palapa Bar
  • Tagua
  • Tai Kai Sushi/Martini

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • DVD player
  • Free cot
  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • 15,080 square feet of conference space
  • 24-hour business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet (84 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (94 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Double-glazed windows
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • DVD player
  • First-run films
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay (maximum USD 100 per stay), plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 for adults and USD 15 to 30 for children
  • Airport shuttle fee: USD 160 per vehicle (one-way)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay (maximum USD100 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Panama Beach Resort
JW Marriott Panama Golf Beach Resort El Chiru
JW Marriott Panama Golf Beach El Chiru
Buenaventura Golf Beach Resort Panama Autograph Collection
Buenaventura Golf Beach Panama Autograph Collection El Chiru
Buenaventura Golf Beach Panama Autograph Collection
The Buenaventura Golf Beach Resort Panama Autograph Collection
JW Marriott Panama Golf Beach Resort
Jw Marriott Panama Golf Beach

Frequently asked questions

What is the cancellation policy at The Buenaventura Golf & Beach Resort Panama, Autograph Collection?

The Buenaventura Golf & Beach Resort Panama, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Buenaventura Golf & Beach Resort Panama, Autograph Collection?

As of 14 Nov 2024, prices found for a 1-night stay for 2 adults at The Buenaventura Golf & Beach Resort Panama, Autograph Collection on 19 Nov 2024 start from AU$309.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Buenaventura Golf & Beach Resort Panama, Autograph Collection?

Yep, The Buenaventura Golf & Beach Resort Panama, Autograph Collection has a free self car park, free valet parking and free RV/bus/truck parking.

Are there any beaches close to The Buenaventura Golf & Beach Resort Panama, Autograph Collection?

The closest beach to The Buenaventura Golf & Beach Resort Panama, Autograph Collection is Playa Blanca (3.3 km).

Is there a spa on site at The Buenaventura Golf & Beach Resort Panama, Autograph Collection?

Yep, there is an onsite spa at The Buenaventura Golf & Beach Resort Panama, Autograph Collection. It has 3 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does The Buenaventura Golf & Beach Resort Panama, Autograph Collection have a pool?

The Buenaventura Golf & Beach Resort Panama, Autograph Collection has 12 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at The Buenaventura Golf & Beach Resort Panama, Autograph Collection?

The Buenaventura Golf & Beach Resort Panama, Autograph Collection features a private beach, 2 poolside bars and 12 outdoor pools. All guestrooms come with Frette Italian sheets, pillowtop beds and 24-hour room service.

What makes The Buenaventura Golf & Beach Resort Panama, Autograph Collection a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at The Buenaventura Golf & Beach Resort Panama, Autograph Collection.

Is The Buenaventura Golf & Beach Resort Panama, Autograph Collection family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that The Buenaventura Golf & Beach Resort Panama, Autograph Collection is a hit with families.

Does The Buenaventura Golf & Beach Resort Panama, Autograph Collection serve breakfast?

Yep, cooked-to-order breakfast is available daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at The Buenaventura Golf & Beach Resort Panama, Autograph Collection?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Buenaventura Golf & Beach Resort Panama, Autograph Collection?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at The Buenaventura Golf & Beach Resort Panama, Autograph Collection?

Check-in begins at 3 PM. Check-out time is noon.

Is there a golf course on site at The Buenaventura Golf & Beach Resort Panama, Autograph Collection?

Yep, The Buenaventura Golf & Beach Resort Panama, Autograph Collection has an 18-hole golf course. A golf driving range and golf lessons are also available.

The Buenaventura Golf & Beach Resort Panama, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 394 out of 588 reviews" "
Rating 8 - Good. 131 out of 588 reviews" "
Rating 6 - Okay. 46 out of 588 reviews" "
Rating 4 - Poor. 11 out of 588 reviews" "
Rating 2 - Terrible. 6 out of 588 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lepora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adored the staff. They were all extremely friendly and helpful, especially Daniel. The food was delicious. Pools nice and specious. Rooms are beautiful. The entire family had an amazing time.
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a peaceful and beautiful place and a nice contrast to the hustle and bustle of Panama City. The golf course is gorgeous and the hotel is welcoming. Our room was quiet and comfortable. The shuttle service is really nice to get around the huge resort.
Stayed 2 nights in Jul 2024

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel tranquilo y súper bonito. Ideal para ir a descansar y pasar días con la Familia.
Stayed 2 nights in Jul 2024

10/10 Excellent

Gavin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is so much to do on the property and the proximity to restaurants, beach, and pools is great. We took a shuttle to the other side of the “campus” to eat one night. El Valle an hour up the mountain; would love to come again and check out the area more, fishing, golf, etc.
Stayed 2 nights in Jul 2024

6/10 Okay

Genie

Liked: Cleanliness, staff & service
Disliked: Amenities
I reserved a room here hoping to relax and enjoy the nice bathtub with a beautiful view of the property. Unfortunately, the water in the tub did not work and on one day, all of the water was off.
Stayed 2 nights in Jun 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

Hadassah

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Absolutely loved my stay here. Everyone is so friendly and helpful. The pools were clean and although at times busy, wasn’t too noisy. Many great food options without having to leave the property. Rooms and balcony are spacious. Beds & pillows super comfortable. Amenities in the rooms were great. The property and rooms were clean overall, but definitely aged and could use some refreshing. Would visit again
Stayed 3 nights in Jun 2024

8/10 Good

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel demasiado grande, las piscinas un poco llenas. Pero los empleados y la organización de los restaurantes está súper bien.
Stayed 1 night in Mar 2024

10/10 Excellent

Jea-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort
Stayed 2 nights in Apr 2024

6/10 Okay

Gabriel

Liked: Cleanliness, staff & service
Disliked: Room comfort
A/C in the Room wasn’t working properly. We called service and they was suposed to send the tech but they didn’t
Stayed 1 night in Apr 2024

10/10 Excellent

Donna, St Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little slice of paradise. The staff were amazing. It was nice to have staff that could also speak English as we know very little Spanish. The grounds were immaculate. The room was spacious, comfortable, and luxurious. The staff was also most accommodating when I accidentally left some personal belongings in our room after checking out in going back to the room and retrieving them for me, including the jewellery that I didn’t even realize I had left behind. There was a wide variety of restaurants to choose from on-site and a variety of pool options, as well as areas on the beach. A most beautiful complex.
Stayed 4 nights in Mar 2024

6/10 Okay

Grant, Summerland

Travelled with partner
Liked: Cleanliness
We noticed deterioration to pool areas. Beach club is long ways for seniors to get there. Beach area is steep to waters edge ....older people can forget accessing it. The bed was not that good for a 4 star Marriott property. As a previous platinum member I expected better. The shower head needs updating. One last thing the room serviceprinted menu steak price was out of date; it showed $22 yet each yet we were billed $32. When I brought it up to front desk upon check out I was told a manager would have to be summoned who they couldn't seem to find. We had to leave so it never got resolved. We thought performance would be better from a resort advertised elitely.
Stayed 1 night in Feb 2024

10/10 Excellent

Wilson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradeciendo especial a Jenifer y Jorge quienes nos atendieron en nuestra estadia de playa de inmejorable forma y cordialidad. Gracias!
Stayed 4 nights in Mar 2024

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

8/10 Good

Dilsa, Shawnee

Liked: Cleanliness, staff & service, property conditions & facilities
The beach is full of rocks.
Stayed 3 nights in Mar 2024

4/10 Poor

Fredy

Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeremy

Stayed 5 nights in Feb 2024

10/10 Excellent

Leonor

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lucio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Janeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
While a very pretty resort with a friendly enough staff, the service and dining options were seriously lacking for a resort in the Autograph Collection. Non-meat eaters in our party had very limited options (pasta or mediocre pizza for the most part) with dining. While I appreciate this is a Central American country, if there are a significant number of Americans and Canadians on property, it would help to have menus offered in English as well. We were grateful our kids’ take Spanish in school and were our translators for the trip. Service was hit or miss. Waiting an hour plus for room service or for a response from staff was not a one-time event. Booking water sports was a challenge as no one in the office spoke English (thanks again to our kids and a couple of very kind staff members) and more than once they did not show up on time—even over an hour late—despite confirmations of day and time the morning of. Still, the resort is clean. The rooms are lovely. The views are beautiful. The water is relatively calm and the beach is spectacular with its black sand. The water sports were great fun. And the value was high. If they are hoping to attract more US and Canadian tourism, which many said they are, there are some kinks to be worked out which could be easily done if the time is taken. Overall, it was a positive experience just don’t know if we would go back given the multitude of other options.
Stayed 5 nights in Dec 2023