8/10 Good
LaRae
23 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While most nights it was fine, both the Friday and Saturday night were noisy with the doors closing. I was in room 202.
I have always stayed here and it's usually a great stay. It is hard to get to as you have to drive through a parking lot for access.
The front desk help, LeAnn was amazing and very helpful.
I am very upset with the manager Tim, as I was charged as pending for each night and double charged pending $918.04 when I checked out on Sunday, August 18th. My charge of $918.04 for the 4 nights did post on August 18. There is still a pending charge of $918.04 on my credit card on 8-23-2024. I was actually triple charged for my stay as pending on my credit card on 8-18-24. I have called both Expedia and the hotel. Expedia told me the holds were from the hotel. Tim is the manager and doesn't seem as this is an issue as it still has not been released. Having a triple hold on my credit card is unacceptable. I have asked Tim to call me directly and he has not. It's usually a great place to stay, with great staff. Triple charging as a hold on my credit card is unacceptable.
LaRae
Stayed 4 nights in Aug 2024