6/10 Okay
Adelia
10 Aug 2024
Liked: Cleanliness, staff & service, room comfort
Breakfast Insubstantial
The service that I received was exceptional. When I got in very, very late to the airport, Jacob and Sean took care of me. Jacob was the friendly voice on the phone when I called from Atlanta to let the hotel know what time I was flying in to Albany and needed to be picked up. Sean was there to pick me up and made sure that I got checked in with Jacob and settled in my room. The room was nice and spacious. The bathroom was clean and the bed was comfortable. However, this hotel stated that it offered breakfast and it really shouldn’t. There was only cereal and frozen waffles and frozen pancakes. No bread for toast. Not even a banana or apple. No protein whatsoever and nothing hot at all. If a hotel states that it has breakfast, especially, one that is on the higher end of room rates, it needs to have, at the very least, scrambled eggs and either sausage or bacon. I was very disappointed and hungry. I could have stayed at one of the cheaper hotels and actually had a decent breakfast.
Adelia
Stayed 1 night in Aug 2024