2/10 Terrible
Kim
23 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We were told on our way in to South Carolina the pool was up and running! We arrived from Michigan it was 94 degrees no pool working! Repeatedly told us the contractor was on their way! We are now checking out I asked for corporate number and the general manager told me NO! I found the number my self and will call. We brought our soldier back to swim and hang out with him for the day still no pool! General manager told my husband they never discount rooms. We called from fort Jackson the day of family day gentleman said the pool was fixed and running only to find out it was not! We also called from dinner the next day told the pool was open! It was not! We booked here because of ratings and out door pool we knew it was going to be hot! I have stayed in many Fairfield Inns and have always been happy not this time our stay was for 4 nights every thing around us was booked because of graduation! Or we would have left! General manager was rude and denied that anyone had ever told us the pool was working!!! I will get ahold of corporate when we return home. Who wants to sit in a hotel when the sun is shining? I would never and I mean never recommend this place to anyone! With graduations weekly I would never recommend this place to anyone that wants to spend quality time with their new soldier and family! We booked four nights and had paid for two rooms 1,200.00 isn’t chump change!! Card readers at entrance by parking lots don’t work so they leave a rock to keep it open unsafe!!!
Kim
Stayed 4 nights in Aug 2024