2/10 Terrible
Melissa
Travelled with family
21 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hope that if you read this review it saves you from what I had to go through with this booking! This hotel is a scam and the pictures online represent nothing accurate!! We came in for our son’s military graduation and flew all the way from Oregon. It was late when we checked in and the lobby appeared to be ok, but the first indication was the pool was green! Should have asked to see the rooms before handing my credit card over. After leaving the lobby the rest behind the elevator doors felt like we stepped into an hourly rate hotel of horrors. They gave us 201 and 206. 201 smelled like urine, had hair in the sheets. In both rooms the carpets and couches looked filthy, and showers had mold, one of the remotes had a bandaid holding the back of it on. 201 had a bag of trash that looked like beer bottles and a sock. We left the rooms immediately and never put our suitcases on the floor. Asked if we could be refunded and they said yes they would and it would take up to a week to see the money in our acc. After a week still no money and I’m trying to fight the charges. He now says he can’t refund one of the rooms because it was booked through Expedia. He lied to us and now is keeping our money. We ended up finding a better hotel in the middle of the night and the front desk asked us if we were coming from comfort suites! Must be a known thing in this town. I don’t know how he could morally do this to anyone, knowing how his hotel is kept!
Melissa
Stayed 3 nights in Aug 2024