2/10 Terrible
Graeme
3 Oct 2021
Disliked: Staff & service
Manager with a bad attitude
We only booked as the hotel was pet friendly, as per the description and information. We checked in with our dog and agreed to eat in the restaurant, after some pressure from the hotel to do so. We were seated with our dog and our drinks order was taken. We were then approached 5 minutes later by the waiter to be told that his manager said we could not dine with the dog (the dog was asleep at my feet at the time). I asked if we could possibly be served in the separate lounge, which was completely empty, and we were told no. I also asked if we could have food in the room and that was also not possible. We were not offered to dine outside. We were extremely embarrassed to have to leave the table. We don’t leave our dog in the room for obvious reasons. We have no problem with a hotel or restaurant not being pet friendly but feel it is important to make this clear up front (e.g. on the website or at check in, neither of which was the case at Caprice Des Neiges), especially if the hotel advertises itself as pet friendly. To be fair the entrance to the restaurant displays a small sign of a dog with a line through it but we genuinely did not think to look for this as we thought the place was pet friendly. We asked to speak to the manager and we were met with quite a hostile attitude from the outset. We asked if we could cancel the reservation and were advised we wouldn’t be receiving a refund. Well maintained garden but room was basic and very compact. Hotel not pet friendly.
Graeme
Stayed 1 night in Sep 2021