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Mandarin Oriental, Paris

5.0 star property
Luxury Paris palace in Paris City Center with 3 hot tubs
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental, Paris

Panoramic Suite | Terrace/patio
Dining
Exterior
Interior
Panoramic Suite | Living room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Parking available
    Parking available
  • Gym
    Gym
  • Spa
    Spa

Explore the area

Map
251 Rue Saint-Honore, Paris, Paris, 75001
  • Place Vendôme
    3 min walk
  • Tuileries Garden
    4 min walk
  • Place de la Concorde Urban Park
    6 min walk
  • Paris (CDG-Roissy-Charles de Gaulle)
    42 min drive

Room options

View all photos for Couture Suite, Suite

Couture Suite, Suite

Couture Suite, Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 78 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace

Premium bedding, minibar, in-room safe, desk

Suite, Terrace

Highlights

Terrace
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Duplex)

Suite (Duplex)

Suite (Duplex)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 55 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 61 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin, Room

Premium bedding, minibar, in-room safe, desk

Mandarin, Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin, Room, Terrace

Mandarin, Room, Terrace

Mandarin, Room, Terrace

Highlights

Terrace
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Peninsula Paris

Pool
Spa
Pet-friendly
Free WiFi
4.9 out of 5, Exceptional, (313)
The price is AU$3,128
for 1 night
includes taxes & fees
8 Dec - 9 Dec
The Peninsula Paris

About the area

Paris

A luxury stay in the heart of Paris awaits you at Mandarin Oriental, Paris, a recipient of the prestigious Conde Nast Hot List award in 2012. Within steps you'll find Place Vendôme and Rue de Rivoli within a short 5-minute stroll. Highlights at this boutique palace include 3 hot tubs, a full-service spa and a restaurant. .A day of pampering at Le Spa du Mandarin can include deep-tissue massages, Swedish massages and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Camelia, serves French cuisine and is open for lunch and dinner. BAR 8 is the palace's own bar. Enjoy the indoor swimming pool, 24-hour gym, Turkish bath/hammam and steam room. 1076 square feet (100 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include limo/town car service. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Cooked-to-order breakfast is available daily between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 5-property class Paris City Center palace include Champs-Élysées and Place de la Concorde Urban Park.
View more Palaces in ParisOpens in a new window

What's nearby

  • Place Vendôme - 3 min walk - 0.3 km
  • Champs-Élysées - 9 min walk - 0.8 km
  • Palais Garnier - 11 min walk - 1.0 km
  • Louvre Museum - 18 min walk - 1.5 km
  • Eiffel Tower - 8 min drive - 4.3 km

Getting around

  • Concorde Station - 4 min walk
  • Paris-St-Lazare Station - 19 min walk
  • Orly Airport (ORY) - 34 min drive

Restaurants

  • ‪Bar Vendôme - ‬4 min walk
  • ‪La Pâtisserie du Meurice par Cédric Grolet - ‬3 min walk
  • ‪Ferdi - ‬3 min walk
  • ‪Bar 8 - ‬1 min walk
  • ‪La Teerasse du The Westin Paris – Vendôme - ‬3 min walk

About this property

Mandarin Oriental, Paris

Luxury Paris palace in Paris City Center with 3 hot tubs
Mandarin Oriental, Paris offers its guests a full-service spa, 3 hot tubs, an indoor pool, and a steam room. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

4 meeting rooms and limo/town car service are available. Event space at this palace measures 1076 square feet (100 square metres) and includes conference space. A 24-hour fitness centre, spa services, and a library are also featured at the luxury Mandarin Oriental, Paris. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Paris palace.

  • 1 building
  • 135 guestrooms or units
  • 7 levels
  • Conference rooms
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Mandarin Oriental, Paris offers 135 accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Beds feature premium bedding. A pillow menu is available. 107-cm LCD televisions come with premium digital channels, first-run films and video game consoles. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

This Paris palace provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Le Spa du Mandarin has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Mandarin Oriental, Paris is listed in the 2012 Condé Nast Traveller Hot List and the 2021 Travel + Leisure 500.

Languages

Arabic, Chinese (Mandarin), English, French, German, Italian, Japanese, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 45 per day)
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Valet parking on site (EUR 45 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 11 AM for a fee: EUR 64 to 67 for adults and EUR 23 to 23 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BAR 8
  • Camelia

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,076 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Designated smoking areas
  • Living plant wall

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 107-cm LCD TV with premium digital channels
  • First-run films
  • IPod dock
  • MP3 dock
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 100.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 15.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 64 to 67 for adults and EUR 23 to 23 for children
  • Airport shuttle fee: EUR 285 per vehicle (one-way)
  • Valet parking fee: EUR 45 per day (in/out privileges)
  • Nearby parking fee: EUR 45 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 100.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the palace before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mandarin Oriental Hotel Paris
Mandarin Oriental Paris
Paris Mandarin Oriental
Mandarin Oriental, Paris Hotel Paris
Mandarin Oriental Paris Hotel
Mandarin Oriental, Paris Paris
Mandarin Oriental, Paris Palace
Mandarin Oriental, Paris Palace Paris

Frequently asked questions

What is the cancellation policy at Mandarin Oriental, Paris?

Mandarin Oriental, Paris offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mandarin Oriental, Paris?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Paris on 25 Nov 2024 start from AU$3,044.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mandarin Oriental, Paris?

Yep, Mandarin Oriental, Paris has valet parking with in/out privileges for EUR 45 per day.

Is there a spa on site at Mandarin Oriental, Paris?

Yep, Le Spa du Mandarin is available for guests. It has 3 hot tubs and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Mandarin Oriental, Paris have a pool?

Mandarin Oriental, Paris has an indoor pool. The pool is open 7:00 AM to 10:00 PM.

What makes Mandarin Oriental, Paris a romantic place to stay?

Couples spa treatments and romance packages, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Mandarin Oriental, Paris.

Is Mandarin Oriental, Paris family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that Mandarin Oriental, Paris is a hit with families.

Does Mandarin Oriental, Paris serve breakfast?

Yeah, cooked-to-order breakfast is served daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Mandarin Oriental, Paris?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Mandarin Oriental, Paris?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mandarin Oriental, Paris?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mandarin Oriental, Paris?

Dogs are welcome at Mandarin Oriental, Paris, with food and water bowls on offer.

Mandarin Oriental, Paris Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 131 out of 180 reviews" "
Rating 8 - Good. 31 out of 180 reviews" "
Rating 6 - Okay. 9 out of 180 reviews" "
Rating 4 - Poor. 5 out of 180 reviews" "
Rating 2 - Terrible. 4 out of 180 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tenoch

Stayed 1 night in Jun 2024

8/10 Good

olawale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and concierge magnificent
Food and rooms were excellent. Housekeeping needs improvement with service and anticipation of the needs. concierge superior in conparison with other hotel in paris since i stayed in 2 hotel during my 11 days staying in Paris
Stayed 5 nights in Oct 2023

10/10 Excellent

Daniel

Stayed 4 nights in Jul 2023

10/10 Excellent

Patrick

Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022

10/10 Excellent

Manuel, HOUSTON

Travelled with partner
Liked: Cleanliness, staff & service
Service Was Excellent The staff was extremely courteous The room had everything tha was needed and more. What a great Hotel.

8/10 Good

Brooke

Travelled with family
Liked: Cleanliness
Stayed 4 nights in Oct 2022

10/10 Excellent

eveline

Stayed 3 nights in Sep 2022

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Attentive staff.
Stayed 4 nights in Dec 2021

10/10 Excellent

Marcus

Liked: Staff & service, property conditions & facilities, room comfort
A Perfect Place in Paris
The Mandarin Oriental exceeded expectations. Check-in was friendly and easy, and the room was incredibly comfortable!
Stayed 2 nights in Dec 2021

8/10 Good

Yilin

Liked: Property conditions & facilities, room comfort
Paris
Great service
Stayed 7 nights in Dec 2021

10/10 Excellent

Saurabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi
Good visit
Stayed 3 nights in Oct 2021

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. True 5star experience. Words cannot describe the level of service Regis hotel provides from the moment you are greeted to the moment you leave. Special mention to Adrian our Conceriege and all of the other staff. Truly a wonderful experience! We cannot wait to return!
Stayed 3 nights in Sep 2021

10/10 Excellent

yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Perfect hotel ! Perfect location ! 5 stars !!!
Stayed 1 night in Jul 2021

10/10 Excellent

Moritz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel in Paris
The whole experience was amazing! From the service to cleanliness and the attention to small details is out of this world.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2020

10/10 Excellent

Hendro D

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Karice

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is wonderful; and the hotel and hotel rooms are beautiful; but what makes the entire experience is the staff. They were tremendous. The steamer (no iron) in my room wasn't functional, so the staff sent someone up with a steamer to steam all my shirts. The only downside is, there was a protest in Paris (as there usually is); and nobody alerted us that the taxi the hotel scheduled, at our request, could no longer arrive to pick us up. It would have been nice if the hotel had a vehicle they could have used to get us to our destination.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its M.O.!
This 4 nights stay is better than my previous one in June. We let the Conierge know early the restaurants we would like to dine and they managed to book for us and were duly reconfirmed. So no hustle on the dining venues!!! Also, good selection in English newspapers too! We were well updated on the world news even when we were away from home. Would definitely go back.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This used to be spectacular meticulous property but it has gone downhill. The lobby smelled like sewage one night we asked for a garbage can for a room several times but have never showed up lots of little things make this not a five star property anymore
Stayed 2 nights in Aug 2019