6/10 Okay
Mary, Mechanicsville
Travelled with partner
22 May 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a problem at check in - I had to send and resend the confirmation from Expedia. The room was run down and dimly lit, and the bathroom door didn't close. We were tired from a long trip, and thought we might eat at the hotel restaurant. We went to check it out and were met by a very rude waitress who told us to "Get out!". We said we knew they were not open yet (we were half an hour early) but wanted to have a look and possibly see a menu. "You can't see a menu. Get out!", she snarled. We reported this to the dining room manager and I assume he had a word with her, but it was unpleasant to be dealt with in this way. We later learned that they only have an evening buffet, so there was no a la carte menu, but this could have been politely explained to us... On the good side, the pool and lounge area looked beautiful, and it was only a short walk to the beach, where we found a friendly place to eat after having been rudely kicked out of the hotel dining room. Breakfast the next morning was a buffet, and it was quite good. We only stayed for one night. I'm not sure I'd want to go back.
Mary
Stayed 1 night in May 2024