Hotelcoz All Inclusive

3.5 star property
Family fun on the beach, with 4 outdoor pools, near Playa San Juan

Photo gallery for Hotelcoz All Inclusive

Indoor pool, 4 outdoor pools
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Deluxe Panoramic , Ocean View
Exterior detail

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Hot tub
  • Spa
  • Bar

Explore the area

Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600
  • Playa San Juan
    ‪16 min walk‬
  • Cozumel Maritime Terminal
    ‪6 min drive‬
  • Punta Langosta Pier
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪11 min drive‬

Room options

Balcony Athletic Ocean View Guarantee

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Sky Top

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Sky Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Balcony Ocean View Guarantee

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Garden View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Hotelcoz All Inclusive. You'll be 1.3 km (0.8 mi) from Playa San Juan and 4.6 km (2.9 mi) from Maya Heritage Monument. Highlights at this beachfront resort include 2 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and beachside massages along with facials, body treatments and mani/pedis. The buffet restaurant, El Cocal, serves international cuisine and is open for breakfast, lunch and dinner. Lobby Bar is the resort's own bar. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site indoor swimming pool and free kids' club. 5381 square feet (500 square metres) of event facilities include 4 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a gym and a free manager's reception. There's also free self parking, along with the convenience of airport drop-off service. .Sights within a 10-minute drive of this 3.5-property class Zona Hotelera Norte resort include Punta Langosta Pier and Stingray Beach.

What's nearby

  • Playa San Juan - 16 min walk - 1.4 km
  • Cozumel Maritime Terminal - 6 min drive - 5.4 km
  • Punta Langosta Pier - 7 min drive - 6.1 km
  • San Miguel Church - 8 min drive - 6.1 km
  • Stingray Beach - 9 min drive - 8.3 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬12 min walk
  • ‪Marimex - ‬9 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬1 min walk
  • ‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

Hotelcoz All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playa San Juan
Hotelcoz All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At Hotelcoz All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 3.5-star Cozumel resort is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq. m of conference space
  • Built in 1979
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hotelcoz All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and facials. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Airport drop-off shuttle (surcharge) from 8:00 AM to 4:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Cocal
  • La Veranda
  • Lobby Bar
  • Snack Bar
  • Swim up Bar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkelling
  • Table tennis
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 5,381 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. Long-term renters welcome.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Frequently asked questions

What is the cancellation policy at Hotelcoz All Inclusive?

Hotelcoz All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotelcoz All Inclusive?

Yep, Hotelcoz All Inclusive has a free self car park.

Are there any beaches close to Hotelcoz All Inclusive?

Yep, Hotelcoz All Inclusive is a short 16-minute walk from Playa San Juan. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Hotelcoz All Inclusive?

Yep, there is an onsite spa at Hotelcoz All Inclusive. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Hotelcoz All Inclusive have a pool?

Take your pick from 4 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 6:00 AM to 11:00 PM.

What luxury perks are available at Hotelcoz All Inclusive?

Hotelcoz All Inclusive features 4 outdoor pools, a full-service spa and an indoor pool.

What makes Hotelcoz All Inclusive a romantic place to stay?

1 hot tub and beachfront dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotelcoz All Inclusive.

Is Hotelcoz All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Hotelcoz All Inclusive is a hit with families.

Is there a free airport shuttle available at Hotelcoz All Inclusive?

No, but there's a shuttle from the hotel to the airport that runs from 8:00 AM - 4:00 PM on request for a fee.

Is there a bar or restaurant at Hotelcoz All Inclusive?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotelcoz All Inclusive?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotelcoz All Inclusive?

No, pets are not allowed.

Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 81 out of 277 reviews
Rating 8 - Good. 89 out of 277 reviews
Rating 6 - Okay. 46 out of 277 reviews
Rating 4 - Poor. 29 out of 277 reviews
Rating 2 - Terrible. 32 out of 277 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Andrius

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Same food every night, if there was no grill there would be nothing to eat. There was some mold in bathroom and in the rooms. You need to climb down the brick and rocks to get to water.
Stayed 7 nights in Dec 2024

6/10 Okay

Chelsey Arlene

Liked: Staff & service
Stayed 6 nights in Dec 2024

6/10 Okay

Olha

Disliked: Staff & service, property conditions & facilities
I have been to many hotels in Mexico, but this one was the worse. I dont know how it got so many positives reviews. Rooms need serious renovation. The paint is coming off the ceilings and walls, shower has no shower doors, faucets are so old and rusty that you barely can open them for hot/cold water. The room was smelly. Don’t expect your room to be clean at least until 4pm. Check in was horrible. We did pre-check in at 2pm, we supposed to get room at 3pm, the room wasn’t ready until after 4pm. There are only two restaurants, one of it only for breakfast and dinner (no lunch), and to eat there at dinner you need to make reservations same day. They don’t let you make reservations a day ahead, you need to stand in long line at 7:30 am to make reservations. The other restaurant not much better. There is no breakfast until 7am, so if you have early flight or activity forget about breakfast or coffee. Very disappointed in food. Not much help from hotel staff if you need any. The only nice thing about this property was the clean ocean and the beach. Very beautiful view and clean pools, but that’s about it.
Stayed 4 nights in Dec 2024

6/10 Okay

Sanah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall the property itself was pretty from the outside. The amazing staff is why I’m rating it three stars, they go above and beyond for you. They are very kind and are always happy to see you. But overall there were more problems than not. One, the AC doesn’t go lower than 23.5 degrees Celsius, which is pretty pathetic in my opinion. When your in 28-30 degree weather, you’d want the AC to at least go down to 18/19 degrees. Another annoying feature is the fact that the hot tub is listed as an amenity but it’s cold. When I went to ask them why they listed a hot tub as an amenity but it’s cold, I was told twice that it was cold water tub and that’s how it is. Ok… that’s not a hot tub then and you shouldn’t lie on your hotel listing saying that it’s there. Cups also didn’t seem to be washed very well in the buffet/dining area. Also did not like how moldy the inside of the room was, sink and showers had mold, dirt and grime all in the bathroom floor, room always felt damp. Cleanliness was bad. The smell also really put me off, not sure what it was. The property did have very clear water, but does not justify,a lot of work that needs to be done. I think you could stay somewhere better in terms of the hotel itself. The food also wasn’t the best at the buffet, made us very sick. You can ask the servers and the chef to make you something else off the menu and they will. As I mentioned, staff was incredible but that doesn’t justify me wanting to stay here again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Deedra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a week at Hotel Cozmeleno and enjoyed every minute of it. There was always something to do if we wanted to or we could just hang out and relax. We had the premium sky top room and enjoyed the extra perks that came with it. The food choices were excellent and always available. My favorite thing was the staff who were always friendly and attentive and so many even remembered our names. Victor was our favorite! We will come back again!
Stayed 7 nights in Dec 2024

8/10 Good

Imani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Shannon

Stayed 6 nights in Dec 2024

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The resort needs renovated.
Stayed 5 nights in Dec 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Needs some room fixture upgrades, could have access to rental bikes.
Stayed 7 nights in Dec 2024

6/10 Okay

Malgorzata Maria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resort was very affordable. You get what you pay for. Rooms were dated but worked just fine for us. Food was okay. Order off the menu not just the buffet. They will make other items for you. You just need to ask. The views were absolutely amazing ! The beach was quite and clean. The staff was exceptional! So friendly! Leo was amazing ! They have lots of free stuff you can do on the resort. Bike tour snorkelling tour. So many fish too see. Even stingrays! Overall it was a good stay!
Stayed 6 nights in Dec 2024

4/10 Poor

miguel

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Lilliana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very nice team members. Plesent atmosphere. Facility needs some update.
Stayed 3 nights in Nov 2024

8/10 Good

Kinberly

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Facilities wise the property needs a renovation. Bathroom area is moldy and needs a desperate update. Mirrors are old and rusting. The room felt very moist. However the tv is updated and has Netflix and YouTube capabilities. The free wifi is a huge plus! The main buffet restaurant also needs a major update. The buffet is very limited and repetitive but when ordering off the a la carte menu and the grill the food is much better, food is about a 7/10. The bar area has no stools which is an opportunity for the bartenders to make more tips. There was also zero much being played anywhere. The swim up bar was closed our entire stay. But what this resort lacks in facilities is made up with hospitality. The waiters go above and beyond!!! They are so friendly and attentive and really make a difference in the experience. They sang happy birthday at our dinner reservation and each person hugged me. Sometimes at resorts the workers are flirty but here they are so respectful! The front desk people are also very attentive. They noticed it was my birthday and displayed it on the welcome screen. They made the experience worth it. Location wise you want to fly in from Cozumel because a flight from Cancun will require additional travel time plus a ferry to the island. The island is packed with everything you need in the centro which is a $10 cab from the resort. I also booked an excursion around the island and enjoyed its beauty. I prob won’t stay in this resort again but would visit again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Julia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved staying here!
Stayed 5 nights in Aug 2024

10/10 Excellent

David, Zieglerville

Stayed 9 nights in Oct 2024

2/10 Terrible

yoshifusa

Disliked: Amenities, property conditions & facilities
Entire room is smell of mold. Coz they using old old mattress! I canceled them and make another reservation!!
Stayed 1 night in Nov 2024

10/10 Excellent

Evelyn Genevieve, Zieglerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time dtaying there. Staff was very friendly. Will stay again.
Stayed 6 nights in Oct 2024

8/10 Good

Keisha

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Anderson Eliseo Lopez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Rosa

Stayed 6 nights in Sep 2024

4/10 Poor

Charles, Deer Park

Travelled with partner
Liked: Cleanliness
We were assigned a room with a king bed when we asked for 2 beds, also there was no coffee maker or fridge in our room. When I asked about getting a coffee maker I was told I could upgrade my room for 60.00 a night lol. The manager said he could rent me a fridge for 10.00 a night, but when I asked if I could rent a coffee machine instead he got rude and said no. Our room was a deluxe ocean view, and the shower door would not close, the bathroom faucet was loose and hanging, the a/c would not cool below 77f,and the slider to the patio took both of us to open and close. Fatima at the front desk was absolutely a gem in a very negative stay however.
Stayed 2 nights in Sep 2024

8/10 Good

Carrie

Travelled with partner
Liked: Cleanliness, staff & service
We had a wonderful stay. It's not a 5 star resort and we knew that when we booked it. The food was ok and there were a few issues with the water flow in the sink and shower in our room, but we made it work. The mini golf was pretty much unusable as it was flooded. But the A/C worked good in our room and the friendliness of the staff made up for any small issues we encountered. The beach and snorkeling was amazing. It was a nice quiet stay without a party crowd and always plenty of beach chairs. We would definitely stay here again.
Stayed 7 nights in Sep 2024

10/10 Excellent

Kevin, austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ocean and fish
Stayed 3 nights in Aug 2024

8/10 Good

TIFFANY DAWN

Stayed 5 nights in Aug 2024

4/10 Poor

Jackeline

Liked: Staff & service
Stayed 3 nights in Aug 2024