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The Explorean Cozumel - All Inclusive

4.0 star property
All-inclusive property with marina and full-service spa
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Explorean Cozumel - All Inclusive

Outdoor pool, open 8:00 AM to 7:00 PM, free pool cabanas, pool umbrellas
Ecotours
Beach
Kayaking
Ecotours

Reviews

8.8 out of 10

Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
The price is AU$564
includes taxes & fees
14 Jan - 15 Jan 2025

Explore the area

Map
Carretera a Chankanaab km 7.5, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Uvas Beach
    7 min walk
  • Sushi Station
    1 min walk
  • ADO Tourist Terminal Playa del Carmen
    221 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    22 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking (Casita)

1 bedroom, minibar, in-room safe, blackout curtains

Room, 1 King Bed, Non Smoking (Casita)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Separate bedroom
Ceiling fan
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

Lobby

Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Separate bedroom
Blackout curtains
Ceiling fan
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking (Casita)

1 bedroom, minibar, in-room safe, blackout curtains

Room, 2 Double Beds, Non Smoking (Casita)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Separate bedroom
Blackout curtains
Ceiling fan
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Casita Stand Alone)

Lobby

Room, 1 King Bed, Non Smoking (Casita Stand Alone)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Separate bedroom
Ceiling fan
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

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Spa
Pet-friendly
4.2 out of 5, Very good, (1002)
The price is AU$628
for 1 room
includes taxes & fees
9 Jan - 10 Jan
Fiesta Americana Cozumel All Inclusive

About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at The Explorean Cozumel - All Inclusive. Within a 5-minute stroll you'll find Arrecifes de Cozumel National Park and Chankanaab National Park within a 20-minute walk. Highlights at this property include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Spa Na' Ha' can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The restaurant, Lool Kan, serves Regional cuisine and is open for breakfast, lunch and dinner. The property's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the marina, gym, kids' swimming pool and free pool cabanas. Plus you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Free cooked-to-order breakfast is available daily between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Places within a 30-minute drive of this 4-property class Cozumel property include Cha'an Ka'an Observatory of Cozumel and Punta Sur Ecological Park.

What's nearby

  • Dolphin Discovery - 16 min walk
  • Chankanaab National Park - 19 min walk
  • Chankanaab Beach Adventure Park - 19 min walk
  • Corona Beach - 3 min drive
  • Paradise Beach - 8 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 22 min drive

Restaurants

  • ‪Puerta Maya - ‬7 min drive
  • ‪Margaritaville - ‬7 min drive
  • ‪Three Amigos Cozumel - ‬7 min drive
  • ‪Pancho's Backyard - ‬7 min drive
  • ‪Bar Mandy - ‬7 min drive

About this property

The Explorean Cozumel - All Inclusive

All-inclusive property with marina and full-service spa
The Explorean Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Explorean Cozumel - All Inclusive offers its guests a full-service spa, a marina, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Event space at this property measures 1561 square feet (145 square metres) and includes conference space. A children's pool, a fitness centre, and spa services are also featured at The Explorean Cozumel - All Inclusive. Free self parking is available.

This 4-star Cozumel property is smoke free.

  • 56 guestrooms or units
  • 2 levels
  • 14 buildings
  • 1561 sq ft of conference space
  • 145 sq. m of conference space
  • Built in 2014
  • Cooked-to-order breakfast (free)
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Explorean Cozumel - All Inclusive offers 56 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Spa Na' Ha' has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Lool Kan

Things to do

  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Yoga classes

Family friendly

  • Children's pool
  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,561 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Marina
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 23 2024 to November 26 2024 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Explorean Cozumel
Explorean Cozumel All Inclusive
Explorean Cozumel All Inclusive All-inclusive property
Explorean All Inclusive All-inclusive property
The Explorean Cozumel - All Inclusive Cozumel
Explorean All Inclusive Hotel
Explorean Cozumel All Inclusive
Hotel The Explorean Cozumel - All Inclusive Cozumel
Cozumel The Explorean Cozumel - All Inclusive Hotel
The Explorean Cozumel All Inclusive
Explorean Cozumel All Inclusive Hotel
Explorean All Inclusive
Hotel The Explorean Cozumel - All Inclusive
The Explorean Cozumel - All Inclusive Cozumel
The Explorean Cozumel - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at The Explorean Cozumel - All Inclusive?

The Explorean Cozumel - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Explorean Cozumel - All Inclusive?

As of 26 Dec 2024, prices found for a 1-night stay for 2 adults at The Explorean Cozumel - All Inclusive on 14 Jan 2025 start from AU$560.60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Explorean Cozumel - All Inclusive?

Yep, The Explorean Cozumel - All Inclusive has a free self car park.

Are there any beaches close to The Explorean Cozumel - All Inclusive?

Yep, The Explorean Cozumel - All Inclusive is a short 19-minute walk from Chankanaab Beach Adventure Park. Fun beach activities include snorkelling and kayaking. You can also find boat tours.

Is there a spa on site at The Explorean Cozumel - All Inclusive?

Yep, Spa Na' Ha' is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does The Explorean Cozumel - All Inclusive have a pool?

The Explorean Cozumel - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 7:00 PM. One of the swimming pools will be unavailable from October 23 2024 to November 26 2024 (dates subject to change).

What luxury perks are available at The Explorean Cozumel - All Inclusive?

The Explorean Cozumel - All Inclusive features a full-service spa, an outdoor pool and free pool cabanas.

What makes The Explorean Cozumel - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at The Explorean Cozumel - All Inclusive.

Is The Explorean Cozumel - All Inclusive family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that The Explorean Cozumel - All Inclusive is a hit with families.

Does The Explorean Cozumel - All Inclusive serve breakfast?

Sure does, complimentary cooked-to-order breakfast is on offer daily between 7:00 AM and noon.

Is there a free airport shuttle available at The Explorean Cozumel - All Inclusive?

No, The Explorean Cozumel - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Explorean Cozumel - All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Explorean Cozumel - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Explorean Cozumel - All Inclusive?

Dogs are welcome at The Explorean Cozumel - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

The Explorean Cozumel - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 318 out of 518 reviews" "
Rating 8 - Good. 119 out of 518 reviews" "
Rating 6 - Okay. 46 out of 518 reviews" "
Rating 4 - Poor. 26 out of 518 reviews" "
Rating 2 - Terrible. 9 out of 518 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Daniela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Normalmente no escribo reviews negativas, pero este hotel lo amerita y lo hago para evitarles el trago amargo a quien quiera visitarlo. Al salir del hotel la sensacion de que fuiste estafado tarda un tiempo en salir de tu cabeza. Primero al recibirte te comentan que la UNICA alberca del hotel está cerrada por remodelación. Se entiende que se necesita dar mantenimiento a las cosas, pero la gente viene a los hoteles a meterse a la alberca y si solo tienes una alberca en el hotel, lo más inteligente y sensato es mandar un correo y avisar para que el huesped sepa y tome su decision en ves de arruinar las vacaciones, nos notificaron eso en el check in. A las 8 am empieza la maquinaria con el ruido. La comida es buena, el servicio de los meseros bien, las recepcionistas con mucha falta de sentido común, nos hicieron pagar la primer noche a pesar de vender un hotel con alberca y no tenerla. No terminé mi estancia en el hotel, me tuve que cambiar. Nota : el hotel no tiene playa, necesitas cruzar una avenida y es mar con rocas , y los cuartos no tienen TV ni room service.
Stayed 4 nights in Sep 2024

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

Ronald John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Service great. Included excursions so fun! Food at their restaurant so good! Loved having access to the Fiesta Americana for other restaurants, beach beds, beach club, entertainment. The room for King bed was so nice! View of "jungle" So clean. Bright. Good Air. Basket of banana muffins, juice and coffee very nice touch. Mini fridge filled daily with water, drinks, milky ways and chips. There was an umbrella and safe. Never saw our cleaning staff but they were great! Bring bug spray. Loved this place!!!
Stayed 7 nights in Jul 2024

10/10 Excellent

Jocelyn A., San Marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family spent 6 nights at the Explorean and had a wonderful time. Staff were kind and helpful especially the manager, Jorge, the head cook, and our favorite tour guide, Julio. The excursions were really fun, especially snorkeling at El Cielo and Punta Sur. We loved the different food options- everything was delicious. We will definitely go back to the Explorean.
Stayed 6 nights in Jul 2024

10/10 Excellent

Jennifer, Greensboro

Stayed 4 nights in Mar 2024

10/10 Excellent

Belinda

Stayed 2 nights in Jul 2024

10/10 Excellent

Dorinda, SUGAR CREEK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Jul 2024

10/10 Excellent

Lawrence, Mead

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent place to stay. The staff are some of the friendliest, accommodating that we’ve ever come across. They excursions available daily and while we only took advantage of one it was worth it. That was a snorkeling trip and it was excellent. The one and only thing I didn’t care for was the Explorean pool. It’s situated really got in what I would call the rain forest and so it has a lot of organic debris in it. Given that it’s not a deal breaker because there’s a much bigger, better pool available at the Fiesta Americana. We got into a schedule of getting up, going to the pier and beach and snorkeling, eating at the beach club or grill then going to the pool. We are already planning on coming back in.
Stayed 6 nights in Jun 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Edward, HICKORY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Not far from downtown. Recommend taking snorkel gear. Water is beautiful and filled with lots of fish. You also dont have to pay for excursions. They come included if you stay at the explorean which is right behind main hotel. Everyday they do different excursions. Our guides were awesome as-well. Shouts out to Vega and Jassiel. Made us feel comfortable and safe.
Stayed 3 nights in May 2024

6/10 Okay

Sean

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Collin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic. The room has a great view of the jungle within the property where you can see hummingbirds and swallows every morning. They bring coffee and banana bread to your door every morning. It’s partnered with the fiesta Americana so you get all the pools and amenities from that hotel too. The resort also has excursions set up for you every day that are included in the price of the stay, which is huge. The tour guides, Julio, Armando, and Nestor all were perfectly bilingual, hilarious, and made sure you were safe on every excursion. The property makes you feel like you’re on an episode of survivor. We will definitely be back.
Stayed 7 nights in May 2024

10/10 Excellent

Adrian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Good food, great people. Fun activities every day.
Stayed 7 nights in May 2024

10/10 Excellent

Tatyana, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very relaxing. The entire staff was amazing and made us feel welcomed. We were able to get picked up by the dive boat at the dock. The food was good quality and the drinks were made to order with top shelf liquor. The excursions was a nice bonus to staying there. Can't wait to go back!
Stayed 7 nights in May 2024

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and location were perfect! The most valuable asset from The Explorean is its personnel!
Stayed 3 nights in May 2024

8/10 Good

David

Travelled with partner
The pools are missing a lot of tiles and could really use an update. The rest of the facility was great.
Stayed 7 nights in May 2024

10/10 Excellent

Cynthia, Longmont

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend & I had a wonderful stay at the Explorean. The jungle setting was beautiful & relaxing. All of the staff were outstanding. They were so welcoming & made our whole visit special. I was especially impressed with the activity team, Jassiel, Nestor, Julio, Armando, Edgar, Vega (along with Epi & Luis on the boats). They made every effort to see that we had a lot of fun. They got to know us & also shared stories of their own lives. We were there for 14 days & asked for a repeat of our favorite excursion, El Ceilo & they scheduled it 2 more times with visits to different parts of the reef. Breakfast & lunch were very nice at Explorean's restaurant, Lool Kan. We enjoyed dinner there, but would have liked more menu choices. It was great that meals & facilities at the Fiesta Americana were also included. The Asian restaurant had amazing food & excellent service. Our favorite place for breakfast was the beach club buffet. The hostess there, Alejandra, knew our name by the 2nd visit & where we liked to sit. My favorite were the delicious tacos Virginia made me every morning. Our favorite lunch spot was at La Cevicheria with savory seafood & an amazing view of the shimmering ocean. One night was special with a buffet dinner on the beach followed by a fire show. Most of the FA night shows were good, but the amplified music would have been much better at half volume. The room was simple, very clean, with ample big towels, comfortable bed & pillows & mini bar stocked daily.
Stayed 14 nights in Apr 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The VIP access had 2 rooms, 2 baths and very spacious. The bed was very comfortable. The view was excellent! Well worth the upgrade. The pools (all pools) should be fixed, tiles falling off, and large sections with holes making the facility appear run down.
Stayed 7 nights in Apr 2024

10/10 Excellent

Angelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They definitely need to upgrade the pools. Also bars dont open until 11 am. Needs to start at 9 am. Who doesnt want a mimosa with breakfast? The rooms also need a coffee pot. They deliver coffee at 7 am. We wake up at 5 am. No coffee until 6:30. It was peaceful and I enjoyed it. I would go again. They just need to make some minor changes. Except the pools. That is a major renovation. Tiles are falling off everywhere. The excursion staff was amazing. Julio is the best!
Stayed 6 nights in Apr 2024

6/10 Okay

Melanda

Stayed 4 nights in Apr 2024

8/10 Good

martin

Stayed 4 nights in Apr 2024

10/10 Excellent

emily dupuy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is superb, rooms are comfortable and quiet, waterfront is incredible.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Beautiful property with absolutely wonderful employees. Great options for daily excursions but also plenty to keep the kids busy right at the resorts (shared with Fiesta Americana). The food is on par with an all inclusive- as in it’s not going to blow your mind, but it’s good! Bar was always quick! Downsides are the condition of the pool as mentioned in lots of the reviews - and the shower doesn’t get very hot. Overall we were very happy with our stay!
Stayed 5 nights in Mar 2024

4/10 Poor

Brianna

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
What’s the bottom line? Would we stay here again? No. Would we stay at the Fiesta Americana? No. I wouldn’t recommend staying at this resort. If you are like us and try to see the good in things (and disregard the negative reviews others have mentioned) and still are interested in booking, please be mindful of our remember to bring water shoes, bug spray, anti-diarrheal, and walking shoes. Also, don’t forget that the beach access is probably closed- even if they tell you it will be open by the time you arrive. There is no other public beach access nearby and the beach clubs that are close, you have to pay to enter and use their facilities.
Stayed 10 nights in Mar 2024

10/10 Excellent

Kathleen Troline

Travelled with group
Casual, friendly, happy, nice rooms-very clean.
Stayed 7 nights in Mar 2024