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Four Points By Sheraton Cuenca

3.5 star property
Pet-friendly hotel connected to the convention centre in Cuenca with free breakfast

Photo gallery for Four Points By Sheraton Cuenca

Indoor pool
Lobby sitting area
Lobby sitting area
View from room
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Free airport shuttle
  • Pool
  • Pet-friendly
The current price is AU$130
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169
  • Mall del Rio
    ‪1 min walk‬
  • Alejandro Serrano Aguilar Stadium
    ‪4 min drive‬
  • New Cathedral of Cuenca
    ‪9 min drive‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪19 min drive‬

Room options

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 70 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • 31 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Rainfall showerhead
  • 31 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

About the area

Cuenca

You'll be connected to the convention centre at Four Points By Sheraton Cuenca, and within a 20-minute stroll of Mirador de Turi and Museum of Metals. Highlights at this hotel include a complimentary breakfast, a restaurant and free self-parking. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and sauna. Business amenities include meeting rooms and a 24-hour business centre. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of a free airport shuttle. .Places within a short walk of this 3.5-property class Cuenca hotel include Mall del Rio and within a 30-minute walk you'll find Cuenca Botanical Garden.

What's nearby

  • Mall del Rio - 1 min walk - 0.1 km
  • Alejandro Serrano Aguilar Stadium - 4 min drive - 2.4 km
  • Río Tomebamba & Calle Larga - 7 min drive - 4.2 km
  • Calderon Park - 8 min drive - 4.2 km
  • New Cathedral of Cuenca - 9 min drive - 4.6 km

Getting around

  • Unidad Nacional Tram Station - 7 min drive
  • 14n - Antonio Borrero Station - 18 min drive
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪Mocagi - San - ‬2 min drive
  • ‪Anubis Restaurant - ‬17 min walk
  • ‪La Herradura - ‬5 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Picantería Reina del Cisne - ‬10 min walk

About this property

Four Points By Sheraton Cuenca

Pet-friendly hotel connected to the convention centre in Cuenca with free breakfast
Four Points By Sheraton Cuenca offers its guests a health club, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Four Points By Sheraton Cuenca. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This 3.5-star Cuenca hotel is smoke free.

  • 120 guestrooms or units
  • 10 levels
  • Conference rooms
  • Built in 2017
  • Local cuisine
  • Breakfast available (free)
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Four Points By Sheraton Cuenca offers 120 accommodations with iPod docking stations and laptop-compatible safes. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers.

This Cuenca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

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  • Free airport shuttle
  • Parking included
  • Free WiFi
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The price is AU$149
includes taxes & fees
7 Apr - 8 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free local cuisine breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Health club
  • Hot tub
  • Pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (61 centimetre high)
  • Height-adjustable showerhead
  • Lift (106 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 22 2025 to October 25 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Four Points Sheraton Cuenca Hotel
Four Points Sheraton Cuenca
Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Frequently asked questions

What is the cancellation policy at Four Points By Sheraton Cuenca?

Four Points By Sheraton Cuenca offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points By Sheraton Cuenca?

As of 1 Apr 2025, prices found for a 1-night stay for 2 adults at Four Points By Sheraton Cuenca on 20 Apr 2025 start from AU$130.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points By Sheraton Cuenca?

Yep, Four Points By Sheraton Cuenca has a free self car park.

Does Four Points By Sheraton Cuenca have a pool?

Four Points By Sheraton Cuenca has a pool. The pool is open 9:00 AM to 9:00 PM. The swimming pool will be unavailable from October 22 2025 to October 25 2025 (dates subject to change).

What makes Four Points By Sheraton Cuenca a romantic place to stay?

1 hot tub and a lounge bar, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Four Points By Sheraton Cuenca.

Is Four Points By Sheraton Cuenca family-friendly?

You bet! With amenities such as laundry facilities and a free airport shuttle, as well as free infant beds in the guestrooms, it's no surprise that Four Points By Sheraton Cuenca is a hit with families.

Does Four Points By Sheraton Cuenca serve breakfast?

Sure does, complimentary local cuisine brekkie is on offer weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Four Points By Sheraton Cuenca?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Four Points By Sheraton Cuenca?

Yep, they've got a lounge bar and an onsite restaurant that serves Latin American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Four Points By Sheraton Cuenca?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Four Points By Sheraton Cuenca?

Cats and dogs are welcome at Four Points By Sheraton Cuenca, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Four Points By Sheraton Cuenca Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 239 out of 359 reviews
Rating 8 - Good. 71 out of 359 reviews
Rating 6 - Okay. 23 out of 359 reviews
Rating 4 - Poor. 12 out of 359 reviews
Rating 2 - Terrible. 14 out of 359 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Poul

Travelled with family
Disliked: Cleanliness
Nunca más regreso al Sheraton de Cuenca
Horrible experiencia en el hotel. El día que nos entregaron la habitación nos encontramos con unas heces en la ducha. Justo le bañaba a mi hijo y pensamos que era una mancha en la baldosa, luego mi esposa se bañó y se empezó a deshacer y se dió cuenta que se trataba de excremento. Se reclamó a la recepción y gerencia y lo único que hicieron fue cambiarnos de habitación al día siguiente por una que inclusive tenía un baño más pequeño. Al desayuno tuvimos que hacer fila para poder darnos una mesa, ya que viene gente que paga por el brunch y por lo visto los huéspedes no tienen preferencia para las mesas del restaurante.
Stayed 2 nights in Dec 2024

10/10 Excellent

LEONARD, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
THE STAFF WAS PROFESSIONAL.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jenny

Stayed 1 night in Nov 2024

10/10 Excellent

Cesar

Stayed 1 night in Nov 2024

10/10 Excellent

Javier Serrano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

John

N/a
Stayed 6 nights in Oct 2024

8/10 Good

javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very comfortable and in good condition. Staff is very helpful.
Stayed 2 nights in Oct 2024

6/10 Okay

Carla

Stayed 1 night in Aug 2024

8/10 Good

Silvio

Liked: Cleanliness, staff & service
Room was great, pool was on maintenance during my stay, check out was a little weird but can’t complain
Stayed 2 nights in Sep 2024

10/10 Excellent

Ismael

Stayed 7 nights in Aug 2024

10/10 Excellent

Matilde

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe nice people
Stayed 10 nights in Jul 2024

6/10 Okay

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was exceptional. Heard doors opening and closing all day from other tenants and other noises from the street. All purchases were expensive. Walkway to rear exit to mall crumbling.
Stayed 4 nights in Sep 2024

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
Love this hotel. people very friendly Super elegant. Food 10/10. Love it
Stayed 4 nights in Jul 2024

10/10 Excellent

Susanne

Stayed 4 nights in Aug 2024

10/10 Excellent

cornelio

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and great car service
Stayed 2 nights in Aug 2024

10/10 Excellent

Ivette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience in this hotel was amazing
Stayed 3 nights in Jul 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2024

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in Jul 2024

10/10 Excellent

Nidia, Fort Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good views of the city. Clean
Stayed 3 nights in Jul 2024

10/10 Excellent

Melinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful front desk and bar staff. They could not have been more pleasant or helpful.
Stayed 1 night in May 2024

6/10 Okay

Lourdes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I went the weekend of Good Friday. Not a good idea since there were too many kids. We didn’t even get to use the pool 🙄 but overall it’s a nice place.
Stayed 2 nights in Mar 2024

10/10 Excellent

jaime

Stayed 2 nights in Mar 2024

8/10 Good

Alejandro

Business traveller
Liked: Staff & service, property conditions & facilities
Too Noisy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024