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Hotel Cisne

3.0 star property
Pet-friendly hotel connected to a shopping centre in Cuenca with free breakfast

Photo gallery for Hotel Cisne

Front of property
Standard Double Room
Family Room
Exterior
Reception

Reviews

4.0 out of 10

Popular amenities

  • Pet-friendly
  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi
The current price is AU$53
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
Av. Americas y Amazonas, 0967820474, Cuenca, Azuay
  • University of Cuenca's Orchid Garden
    ‪3 min drive‬
  • San Sebastian Plaza
    ‪4 min drive‬
  • San Francisco Plaza Market
    ‪5 min drive‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪19 min drive‬

Room options

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

Highlights

Heating
Smart TV
Blackout curtains
Private bathroom
Digital channels
Wardrobe
Daily housekeeping
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Heating
Smart TV
Blackout curtains
Private bathroom
Digital channels
Wardrobe
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Heating
Smart TV
Blackout curtains
Private bathroom
Digital channels
Wardrobe
Daily housekeeping
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Heating
Smart TV
Blackout curtains
Private bathroom
Digital channels
Wardrobe
Daily housekeeping
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

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About the area

Cuenca

At Hotel Cisne, you'll be connected to a shopping centre and 2 km (1.2 mi) from Galeria FVega. Highlights at this hotel include in-room free WiFi and Smart TVs. .This pet-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include a snack bar/deli, laundry facilities and a microwave in a common area. Free continental breakfast is available daily between 8:00 AM and 10:00 AM. There's also the convenience of an airport shuttle. .Places within a 30-minute walk of this 3-property class Cuenca hotel include Museum of Modern Art and Pista De Bicicross Bmx Cuenca.

What's nearby

  • Alejandro Serrano Aguilar Stadium - 4 min drive - 2.9 km
  • Río Tomebamba & Calle Larga - 5 min drive - 3.1 km
  • New Cathedral of Cuenca - 6 min drive - 3.3 km
  • Calderon Park - 6 min drive - 3.3 km
  • Mall del Rio - 6 min drive - 4.4 km

Getting around

  • CREA (Av. México) Tram Station - 9 min walk
  • Luis Cordero (Hermano Miguel) Station - 12 min drive
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪Common Grounds - ‬17 min walk
  • ‪BQ Sport - ‬11 min walk
  • ‪Cristo del Consuelo - ‬19 min walk
  • ‪La Fornace - ‬12 min walk
  • ‪El Arriero - ‬8 min walk

About this property

Hotel Cisne

Pet-friendly hotel connected to a shopping centre in Cuenca with free breakfast
There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Cisne.

This 3-star Cuenca hotel is smoke free.

  • 28 guestrooms or units
  • Continental breakfast (free)
  • Deli
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
  • Microwave in a common area
Hotel Cisne offers 28 accommodations with free toiletries and blackout curtains. 32-inch Smart televisions come with premium digital channels.

Bathrooms include baths or showers. This Cuenca hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered on a daily basis and change of towels can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 3 per stay); reservations required
  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with premium digital channels

More

  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 15 per person (one-way)
  • Nearby parking fee: USD 3 per stay (66 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a security system and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts cash. For guests' safety, the property includes a security system and outdoor lighting in all accommodation.

Property Registration Number 0102461951001.003.201081

We should mention

  • Children may not be eligible for complimentary breakfast.

Property is also known as

Hotel Cisne Hotel
Hotel Cisne Cuenca
Hotel Cisne Hotel Cuenca

Frequently asked questions

What is the cancellation policy at Hotel Cisne?

Hotel Cisne offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Cisne?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Hotel Cisne on 1 Apr 2025 start from AU$53.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Cisne serve breakfast?

Yep, free continental brekkie is available daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Cisne?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel Cisne?

Check-in begins at 2:00 PM. Check-out time is noon.

Hotel Cisne Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 1 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 1 out of 2 reviews

4.0/10

Cleanliness

4.0/10

Staff & service

6.0/10

Amenities

4.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Carmen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty place to stay review one start
The toilet was not working the bathtub was not good I have to call them for the service was terrible to fix the toilet and the breakfast very small the same menu
Stayed 2 nights in Jul 2024

6/10 Okay

Gregorio

The guys who run the hotel are very friendly and attentive, I have no complaints.
Stayed 14 nights in Oct 2023