2/10 Terrible
Carmen
Travelled with family
21 July 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty place to stay review one start
Carmen
Stayed 2 nights in Jul 2024
Hotel Cisne
3.0 star property
Pet-friendly hotel connected to a shopping centre in Cuenca with free breakfast
Photo gallery for Hotel Cisne
Reviews
4.04.0 out of 10
Popular amenities
- Pet-friendly
- Breakfast included
- 24/7 front desk
- Laundry
- Housekeeping
- Free WiFi
Explore the area
Av. Americas y Amazonas, Cuenca, Azuay
University of Cuenca's Orchid Garden
3 min drive
San Sebastian Plaza
4 min drive
San Francisco Plaza Market
5 min drive
Cuenca (CUE-Mariscal Lamar)
19 min drive
Room options
View all photos for Family Quadruple Room
Family Quadruple Room
Highlights
Heating
Smart TV
Blackout curtains
Private bathroom
Digital channels
Daily housekeeping
Wardrobe
- Sleeps 4
- 4 Large Single Beds
View all photos for Standard Double Room
Standard Double Room
Highlights
Heating
Smart TV
Blackout curtains
Private bathroom
Digital channels
Daily housekeeping
Wardrobe
- Sleeps 2
- 1 Queen Bed
View all photos for Standard Room
Standard Room
Highlights
Heating
Smart TV
Blackout curtains
Private bathroom
Digital channels
Daily housekeeping
Wardrobe
- Sleeps 1
- 1 Large Single Bed
View all photos for Family Room
Family Room
Highlights
Heating
Smart TV
Blackout curtains
Private bathroom
Digital channels
Daily housekeeping
Wardrobe
- Sleeps 3
- 1 Single Bed and 1 Queen Bed
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About the area
Cuenca
At Hotel Cisne, you'll be connected to a shopping centre and 2 km (1.2 mi) from Galeria FVega. Highlights at this hotel include in-room free WiFi and Smart TVs. .This pet-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include a snack bar/deli, laundry facilities and a microwave in a common area. Free continental breakfast is available daily between 8:00 AM and 10:00 AM. There's also the convenience of an airport shuttle. .Places within a 30-minute walk of this 3-property class Cuenca hotel include Museum of Modern Art and University of Cuenca's Orchid Garden.
What's nearby
- Alejandro Serrano Aguilar Stadium - 4 min drive
- Río Tomebamba & Calle Larga - 5 min drive
- New Cathedral of Cuenca - 6 min drive
- Calderon Park - 6 min drive
- Mall del Rio - 6 min drive
Getting around
- CREA (Av. México) Tram Station - 9 min walk
- Luis Cordero (Hermano Miguel) Station - 12 min drive
- Cuenca (CUE-Mariscal Lamar) - 19 min drive
Restaurants
- Common Grounds - 17 min walk
- BQ Sport - 11 min walk
- Cristo del Consuelo - 19 min walk
- Restaurante El Campo - 3 min drive
- El Arriero - 8 min walk
About this property
Hotel Cisne
Pet-friendly hotel connected to a shopping centre in Cuenca with free breakfast
There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Cisne.
This 3-star Cuenca hotel is smoke free.
- 28 guestrooms or units
- Continental breakfast (free)
- Deli
- Self-service laundry
- Front desk (24 hours)
- Staff members are multilingual
- Storage area for luggage
- Front desk safe
- Tour and ticket information
- Concierge
- No smoking on site
- Microwave in a common area
Hotel Cisne offers 28 accommodations with free toiletries and blackout curtains. Smart televisions come with premium digital channels.
Bathrooms include baths or showers. This Cuenca hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered on a daily basis and change of towels can be requested.
Languages
English, Spanish
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
- Available in some public areas: Free WiFi
Parking and transport
- Offsite parking available (USD 3 per stay); reservations required
- 24-hour return airport shuttle on request for a surcharge
- Onsite parking includes off-street options
Food and drink
- Free continental breakfast available daily 8:00 AM to 10:00 AM
- Snack bar/deli
Family friendly
- Laundry facilities
- Snack bar/deli
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Safe at front desk
- Shared microwave
Guest services
- Change of towels on request
- Concierge services
- Daily housekeeping
- Multilingual staff
- Tour and ticket assistance
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible airport shuttle
- Area rug in room
- Smooth flooring in room
- Upper floors accessible by stairs only
- Visual alarms in hallways
- Well-lit path to entrance
More
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
- Blackout drapes
Bathroom
- Bathtub or shower
- Free toiletries
- Private bathroom
- Towels provided
Entertainment
- Smart TV with premium digital channels
More
- Heating
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
- Pets are welcome and stay free
Children and extra beds
- Children are welcome.
- Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
- Rollaway/extra beds are not available.
- Cots (infant beds) are not available.
Important information
Fees
Guests will be asked to pay the following charges at the property:
- Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: USD 15 per person (one-way)
- Nearby parking fee: USD 3 per stay (66 ft away)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a security system and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts cash. For guests' safety, the property includes a security system and outdoor lighting in all accommodation.
Property Registration Number 0102461951001.003.201081
We should mention
- Children may not be eligible for complimentary breakfast.
Property is also known as
Hotel Cisne Hotel
Hotel Cisne Cuenca
Hotel Cisne Hotel Cuenca
Frequently asked questions
What is the cancellation policy at Hotel Cisne?
Hotel Cisne offers free cancellation on select room rates. Check out the cancellation policy for more info.
How much does it cost to stay at Hotel Cisne?
As of 21 Sept 2024, prices found for a 1-night stay for 2 adults at Hotel Cisne on 22 Oct 2024 start from AU$55.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hotel Cisne serve breakfast?
Yep, free continental brekkie is available daily from 8:00 AM to 10:00 AM.
Is there a free airport shuttle available at Hotel Cisne?
No, but there's an airport shuttle that runs 24 hours a day on request for a fee.
What time are check-in & check-out at Hotel Cisne?
Check-in begins at 2:00 PM. Check-out time is noon.
Hotel Cisne Reviews
Reviews
4.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 2 reviews" "
10 - Excellent
0
Rating 8 - Good. 0 out of 2 reviews" "
8 - Good
0
Rating 6 - Okay. 1 out of 2 reviews" "
6 - Okay
1
Rating 4 - Poor. 0 out of 2 reviews" "
4 - Poor
0
Rating 2 - Terrible. 1 out of 2 reviews" "
2 - Terrible
1
4.0/10
Cleanliness
4.0/10
Staff & service
6.0/10
Amenities
4.0/10
Property conditions & facilities
4.0/10
Eco-friendliness
Reviews
6/10 Okay
Gregorio
18 Nov 2023
The guys who run the hotel are very friendly and attentive, I have no complaints.
Gregorio
Stayed 14 nights in Oct 2023