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Hotel Carvallo

3.5 star property
Colonial Cuenca hotel in Downtown Cuenca with free breakfast
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Carvallo

View from room
Interior
Breakfast, lunch and dinner served
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast included
  • Room service
  • Air conditioning
  • Housekeeping

Explore the area

Map
Gran Colombia 9-52, y Benigno Malo Cuenca, Cuenca, 10101
  • Church of Santo Domingo
    1 min walk
  • Zona Refrescante
    1 min walk
  • 14n - Antonio Borrero Station
    3 min walk
  • Cuenca (CUE-Mariscal Lamar)
    10 min drive

Room options

View all photos for Double Suite Junior

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Double Suite Junior

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double Room Standard

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Double Room Standard

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double Suite

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Double Suite

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double Room Standard

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Double Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room Standard

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Single Room Standard

  • Sleeps 2
  • 1 Single Bed

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About the area

Cuenca

Hotel Carvallo puts you in the heart of Cuenca, within steps of Church of Santo Domingo and Calderon Park. Highlights at this Colonial hotel include free daily breakfast, a restaurant and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a business centre and a free food/drink shopping service. Additionally, you'll find a free manager's reception, a conference centre and a 24-hour business centre. Free full breakfast is available daily between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a 5-minute walk of this 3.5-property class Downtown Cuenca hotel include New Cathedral of Cuenca and Convent of the Assumption.

What's nearby

  • Calderon Park - 2 min walk
  • New Cathedral of Cuenca - 3 min walk
  • Río Tomebamba & Calle Larga - 11 min walk
  • Alejandro Serrano Aguilar Stadium - 18 min walk
  • Mall del Rio - 5 min drive

Getting around

  • 14n - Antonio Borrero Station - 3 min walk
  • Gaspar Sangurima Tram Station - 9 min walk
  • Cuenca (CUE-Mariscal Lamar) - 10 min drive

Restaurants

  • ‪Negroni - ‬3 min walk
  • ‪El Confesionario - ‬3 min walk
  • ‪Hot Dog del Tropical - ‬3 min walk
  • ‪Raymipampa - ‬2 min walk
  • ‪Le Bistro - ‬2 min walk

About this property

Hotel Carvallo

Colonial Cuenca hotel in Downtown Cuenca with free breakfast
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 2 meeting rooms are available. Event space at this hotel measures 70 square feet (7 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Carvallo . An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 3.5-star Cuenca hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 3 levels
  • 70 sq ft of conference space
  • 7 sq. m of conference space
  • Built in 2003
  • Full breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Garden
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Carvallo offers 30 accommodations with iPod docking stations and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets. 32-inch LCD televisions come with digital channels, first-run films and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, complimentary toiletries and hairdryers.

This Cuenca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (USD 15 per night)

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception

Things to do

  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (70 square foot of space)

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels
  • First-run films
  • IPod dock
  • Pay films

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Carvallo

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 12 per person (return)
  • Self-parking fee: USD 15 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Carvallo Cuenca
Hotel Carvallo
Hotel Carvallo Cuenca
Carvallo Hotel Cuenca
Hotel Carvallo
Hotel Carvallo Hotel
Hotel Carvallo Cuenca
Hotel Carvallo Hotel Cuenca

Frequently asked questions

Is parking available at Hotel Carvallo ?

Yep, Hotel Carvallo has a self car park for USD 15 per night.

What makes Hotel Carvallo a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Hotel Carvallo .

Are there hot tubs in the rooms at Hotel Carvallo ?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel Carvallo serve breakfast?

Yeah, free full breakfast is available daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Carvallo ?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Carvallo ?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Carvallo ?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Hotel Carvallo ?

No, pets and service animals are not allowed.

Hotel Carvallo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 20 reviews" "
Rating 8 - Good. 6 out of 20 reviews" "
Rating 6 - Okay. 4 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The is a very old quaint hotel. It is adorable and well taken care of. The staff is top notch and go out of their way to meet every need, even before you know you need it. They attend to every detail. The breakfast is prepared and presented very tastefully. The staff make you feel right at home. Located in downtown, it is within walking distance of restaurants and shops. We will return to this diamond in the rough, for future stays in Cuenca.
Stayed 1 night in Jul 2024

10/10 Excellent

Maria, Morris Plains

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel located in historic old town Cuenca. Safe and convenient. You can stay here and walk local historic streets and see the local churches and check out local restaurants. Room was clean and neat. Service was great!
Stayed 1 night in Jun 2024

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a historic charm. The staff were very personable and helpful. Our room, a suite, was spacious and comfortable. The only downside was the street noise. Our room was in the front of the hotel and the passing cars, trucks, motorcycles were loud well into the wee hours.
Stayed 4 nights in Nov 2023

10/10 Excellent

Susana, Astoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to go to a small hotel and feel the friendly Atmosphere The property is well kept and retains it old world feel in every respect
Stayed 3 nights in Jan 2022

10/10 Excellent

Richard, California. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, friendly staff and great location.
Stayed 3 nights in Dec 2018

8/10 Good

Susan, Denver, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
I had a great experience at the hotel. It's in a great location and staff was wonderful. One bad experience was the taxi stole my mini I pad that delivered us to the hotel. The hotel was helpful to work with the police and wrote a letter in my behalf. But I don't see how I will get it back, the police were not in the least bit interested in helping. I applaud the hotel to be helpful in this situation.
Stayed 5 nights in Feb 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
The city of Cuenca is lovely, this hotel is around he corner from the Cathedral and all the restaurants. It is a very charming hotel, a restored colonial home, with open courtyards, large rooms, high ceilings. Plus there are excellent showers with strong water pressure. The staff was professional, the breakfast was perfect (bacon and eggs were delicious!!!).
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Rude staff charged me twice
Although I already payed my stay with Expedia the hotel made me pay again and refused to let me out. I almost lost my flight and am still demanding for my money back!
Stayed 2 nights in Nov 2017

6/10 Okay

Bob, Frisco, TX

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not very happy with this lodging choice
I travel about 30 trips and 100K airmiles a year and in 5 years - I have only written two negative reviews. This will be my third. First, in fairness, this is a very nice looking hotel that has been renovated. Staff was very helpful and considerate. Problem is the building and the furniture. Beds are way too small - at 6 foot -Im hanging over. The building in an enclosed atrium with very nice wooden floors. Problems is the sound carries everywhere. If you want peace and quiet - find another place to rest while in Cuenca. We dealt with people roaming halls (you can hear everything like they are in your room) until 2 am - then little kids running amuck at breakfast at 7 am. Im serious - it is like they are right in your room. Great staff needs to find a better building.

6/10 Okay

Fabián, QUITO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice house but NO HOT WATTER
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno muy rico! La cama muy cómoda y el servicio excelente
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hola
Excelente estancia
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Situated in the Center makes walking to the historic sites easy. Many of the furniture Spears to be antique but by using them they are old ( beds make noises when you turn around, bathtub is very slippery, toiletinstallation is very low above the ground....). BUT todos empleados did a tremendous job, super
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Carlos Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable con excelente ubicación.
Excelente ubicación y muy buen servicio.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Me parecio un hotel que para nada es de 5 estrellas, no tiene garaje, el servicio malo, y las habitaciones muy simples y frias sin calefacción, es un precio demasiado caro para lo que te ofrecen. No volveré nunca mas y no lo recomiendo a nadie.

6/10 Okay

Alfredo, Guayaquil

Liked: Cleanliness
Aceptable
En general buen hotel, 3 estrellas . Hay ruido por la mañana cuando las mucamas empujan el carrito de limpieza . Y los baños deben mejorarlos . Lo demás esta bien .

10/10 Excellent

Cesar Augusto, Guayaquil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente hotel
Excelente ubicación, excelente atención al cliente, excelente calidad del hotel. Volvería segurísimo