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Palacio del Inka, A Luxury Collection Hotel by Marriott

5.0 star property
Luxury Cusco hotel in Cusco Historic Center with a full-service spa
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Palacio del Inka, A Luxury Collection Hotel by Marriott

Exterior
Reception
Exterior
Spa
View from room

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Spa
  • Gym
  • Room service
  • Housekeeping
  • 24/7 front desk
The price is AU$617
includes taxes & fees
6 Jan - 7 Jan

Explore the area

Map
Plazoleta Santo Domingo No 259, Cusco, Cusco, 8002
  • Coricancha
    2 min walk
  • Santa Catalina Convent
    5 min walk
  • Iglesia y Monasterio de Santa Catalina
    5 min walk
  • Cusco (CUZ-Alejandro Velasco Astete Intl.)
    6 min drive

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Separate bedroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Family Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Separate bedroom
  • 53 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 2 Double Beds

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Separate bedroom
  • 46 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Separate bedroom
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Down duvet
Day bed
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Classic Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Down duvet
Day bed
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking | Living room

Presidential Suite, 2 Bedrooms, Non Smoking

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Separate bedroom
  • 75 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Down duvet
Day bed
Premium bedding
  • 44 sq m
  • Sleeps 3
  • 3 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Down duvet
Day bed
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Down duvet
Day bed
Premium bedding
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

JW Marriott El Convento Cusco

Pool
Breakfast included
Spa
Restaurant
4.8 out of 5, Exceptional, (1005)
The price is AU$516
for 1 night
19 Jan - 20 Jan
JW Marriott El Convento Cusco

About the area

Cusco

A luxury stay in the heart of Cusco awaits you at Palacio del Inka, A Luxury Collection Hotel by Marriott, a recipient of the prestigious Travel & Leisure 500 award in 2021. Within steps you'll find Coricancha and Kusicancha. Highlights at this historic hotel include a full-service spa, a restaurant and a bar/lounge. .The restaurant, Inti Raymi Restaurant, serves Regional cuisine and is open for breakfast, lunch and dinner. Enjoy the gym and sauna. 3358 square feet (312 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Added amenities include a coffee shop/cafe, a snack bar/deli and coffee/tea in a common area. There's also the convenience of an airport shuttle. .Places within a short walk of this 5-property class Cusco Historic Center hotel include Centro Qosqo de Arte Nativo and Centro de Textiles.

What's nearby

  • Coricancha - 2 min walk
  • Twelve Angled Stone - 6 min walk
  • Plaza de Armas - 7 min walk
  • Cusco Cathedral - 7 min walk
  • San Pedro Market - 12 min walk

Getting around

  • Cusco Wanchaq Station - 10 min walk
  • Cusco (CUZ-Alejandro Velasco Astete Intl.) - 6 min drive

Restaurants

  • ‪Casa Andina Private Collection Cusco - ‬1 min walk
  • ‪La Valeriana - Bake shop - ‬3 min walk
  • ‪Catfetín - ‬3 min walk
  • ‪Sepia Club Café - ‬1 min walk
  • ‪Inti Raymi Restaurant - ‬2 min walk

About this property

Palacio del Inka, A Luxury Collection Hotel by Marriott

Luxury Cusco hotel in Cusco Historic Center with a full-service spa
Palacio del Inka, A Luxury Collection Hotel by Marriott offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge.

A business centre and a meeting room are available. Event space at this hotel measures 3358 square feet (312 square metres) and includes a conference centre. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Palacio del Inka, A Luxury Collection Hotel by Marriott. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Cusco hotel is smoke free.

  • 1 building
  • 203 guestrooms or units
  • 4 levels
  • 3358 sq ft of conference space
  • 312 sq. m of conference space
  • Built in 1450
  • Deli
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Palacio del Inka, A Luxury Collection Hotel by Marriott offers 203 accommodations with iPod docking stations and minibars. Pillowtop beds feature down duvets and premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and designer toiletries.

This Cusco hotel provides complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Awards and affiliations

Palacio del Inka, A Luxury Collection Hotel by Marriott is listed in the 2021 Travel + Leisure 500.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Inti Raymi Restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre (3,358 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lever door handles
  • Lift (97 centimetre wide door)
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (76 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Breakfast is not included in the rate for children age 12 and younger. Breakfast fees apply at the property and vary with type of breakfast selected.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palacio del Inka, A Luxury Collection Hotel by Marriott

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 105.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).
  • Resort fee: USD 38.40 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • In-room bottled water
  • In-room coffee
  • Newspaper
  • Phone calls
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 15 per person
  • Rollaway bed fee: USD 105.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards and a deadlock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and a deadlock in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 20114803228

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palacio Inka
Palacio del Inka A Luxury Collection Hotel
Palacio Inka Luxury Collection Cusco
Palacio Inka Luxury Collection Hotel Cusco
Palacio del Inka A Luxury Collection Hotel Cusco
Palacio del Inka, A Luxury Collection Hotel by Marriott Hotel
Palacio del Inka, A Luxury Collection Hotel by Marriott Cusco

Frequently asked questions

What is the cancellation policy at Palacio del Inka, A Luxury Collection Hotel by Marriott?

Palacio del Inka, A Luxury Collection Hotel by Marriott offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palacio del Inka, A Luxury Collection Hotel by Marriott?

As of 5 Jan 2025, prices found for a 1-night stay for 2 adults at Palacio del Inka, A Luxury Collection Hotel by Marriott on 6 Jan 2025 start from AU$554.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Palacio del Inka, A Luxury Collection Hotel by Marriott?

Yep, there is an onsite spa at Palacio del Inka, A Luxury Collection Hotel by Marriott. You'll enjoy services like massages.

What makes Palacio del Inka, A Luxury Collection Hotel by Marriott a romantic place to stay?

A champagne service and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Palacio del Inka, A Luxury Collection Hotel by Marriott.

Is Palacio del Inka, A Luxury Collection Hotel by Marriott family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Palacio del Inka, A Luxury Collection Hotel by Marriott is a hit with families.

Is there a free airport shuttle available at Palacio del Inka, A Luxury Collection Hotel by Marriott?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Palacio del Inka, A Luxury Collection Hotel by Marriott?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Palacio del Inka, A Luxury Collection Hotel by Marriott?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Palacio del Inka, A Luxury Collection Hotel by Marriott?

No, pets and service animals are not allowed.

Palacio del Inka, A Luxury Collection Hotel by Marriott Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 698 out of 848 reviews" "
Rating 8 - Good. 100 out of 848 reviews" "
Rating 6 - Okay. 26 out of 848 reviews" "
Rating 4 - Poor. 16 out of 848 reviews" "
Rating 2 - Terrible. 8 out of 848 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a 400 year old museum. Against this backdrop, the staff provide attentive, discreet, and informative assistance.
Stayed 1 night in Sep 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truely excellent hotel, would recommend staying there.
Stayed 1 night in Sep 2024

10/10 Excellent

ronnie, richmond hill

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property in a 16th century palace, offers immersive and entertaining experiences on site for guests, located within walking distance to all the major attractions
Stayed 1 night in Sep 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent customer service from every member of staff. If you are staying in Cusco this hotel is a must.
Stayed 4 nights in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was lovely and the service was exceptional.
Stayed 1 night in Sep 2024

10/10 Excellent

Tracy, Fairview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Tracy, Fairview

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful hotel, helpful, kind and professional staff, rooms and bedding outstanding and can’t rate their spa high enough. 5 star review all the way!!!
Stayed 1 night in Sep 2024

10/10 Excellent

Patrycja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel 10/10 The staff is so welcoming from the moment you arrive . The rooms are super clean and spacious , housekeeping service 2x a day. Breakfast buffet has high quality food and so much to choose from.
Stayed 6 nights in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the historic artwork and furniture around the property. Courtyards and restaurant were quiet and food was excellent.
Stayed 1 night in Sep 2024

10/10 Excellent

Vicente

Stayed 5 nights in Sep 2024

10/10 Excellent

Neera

Travelled with family
Liked: Amenities
The staff was incredible. Everyone was so accommodating and pleasant. Truly the best hotel stay I’ve had.
Stayed 1 night in Sep 2024

8/10 Good

sanjay

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Close to the sites
Stayed 4 nights in May 2024

10/10 Excellent

Rene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at Palacio del Inka. The Spa was a haven of relaxation, and we indulged in a soothing couples' massage while the kids explored the hotel, which we found to be very safe with Dina. Meeting Inti, the baby Alpaca in the courtyard, was a delight. The museum's exhibitions were captivating, and we were fascinated by the hotel tour and the mesmerizing Inca ritual performance. The delicious breakfast and dinner were a culinary delight, and all the staff members were incredibly kind, helpful, and truly outstanding. We can't recommend it highly enough! Thanks to Elmer and Daniel, the concierge, for helping with booking transportation, booking restaurant reservations and even getting us tickets to a soccer game.
Stayed 3 nights in Aug 2024

10/10 Excellent

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Aug 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever.
This is true luxury the hotel is beautiful and the personal is most attentive.
Stayed 3 nights in Aug 2024

10/10 Excellent

KATARZYNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Perfection at every single step ! Greeting us at train station, enjoying welcome drink in gorgeous lobby while hotel staff checked us in. Room was superb, luxurious bedding, nice bathrobes, comfy beds.Dinner was delicious and beautifully served, staff always smiling and ready to help. Pisco sour and ceviche lesson at the bar made us feel special. It was PERFECT !!!! Thank you for wonderful hospitality.
Stayed 2 nights in Jul 2024

10/10 Excellent

Milagritos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Excellent service
Stayed 3 nights in Jul 2024

10/10 Excellent

Praveen kumar, Leander

Stayed 2 nights in Aug 2024

10/10 Excellent

Mery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the staff were very supportive and polite. Hotel is very clean, and the breakfast was great.
Stayed 1 night in Jul 2024

4/10 Poor

iram

We booked a deluxe king toomand the room was very small with no space to open the suitcases so we agreed with the hotel to pay additional 70 dollars per night and to upgrade to junior suite, the junior suite was with bad facilities and without any AC , unbelievable to a 5 stars luxury hotel . Bad experience Off course we change to other room-with air conditioning
Stayed 3 nights in Jul 2024

6/10 Okay

Iram

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Upset from the facility of 5 stars deluxe hotel
We booked deluxe king room, at the beginning we received a very small room with no space to open our 2 suitcases Than we upgraded our room to junior suite and add 70 usd per night After few hours we realised that there is no air conditioning in the room We packed again and move to a deluxe room for one night because all the juniors suites were booked and the day after finally we received a very nice room. Unfortunately in the evening when we wanted to take a shower we realised that the shower doesn’t work and the toilet was blocked. We were very upset with the room’s condition and it’s doesn’t suitable to 5 stars hotel Se service was excellent they always want to help but we were really disappointed and uncomfortable to move from one room to another Breakfast was amazing And the hotel very clean
Stayed 3 nights in Jul 2024

6/10 Okay

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the positive side… Excellent location, incredible breakfast, and some very nice and helpful staff members. On the not so great side… our room had an inoperable bedside reading light that I reported to have fixed. Not only was it not fixed, but two nights later it began flashing at 3am and would not turn off requiring me to wrap it in a cloth to block the light. Also, one day after touring we returned late afternoon to find our room door left slightly open and the room still unmade up.
Stayed 4 nights in Jul 2024

10/10 Excellent

tomas, Coto de Caza

Liked: Amenities
Amazing historic property
Stayed 3 nights in Jul 2024

10/10 Excellent

Ravi, Helotes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful and courteous staff. Just a 10 minute walk to Plaza de Armas. My wife and daughter enjoyed the spa and we love the baby Alpaca in the courtyard who we took many pics with. Highly recommended
Stayed 4 nights in Jul 2024