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Embassy Suites by Hilton Dallas DFW Airport North

3.5 star property
Family-friendly hotel with free breakfast and free airport shuttle
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Embassy Suites by Hilton Dallas DFW Airport North

Lobby
Lobby
Terrace/patio
Premium bedding, in-room safe, desk, laptop workspace
Presidential Suite

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Parking available
The price is AU$292
includes taxes & fees
31 Jan - 1 Feb

Explore the area

Map
2401 Bass Pro Dr, Grapevine, TX, 76051
  • Grapevine Mills Mall
    ‪19 min walk‬
  • SEA LIFE Grapevine Aquarium
    ‪2 min drive‬
  • LEGOLAND® Discovery Center
    ‪3 min drive‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪6 min drive‬

Room options

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Balcony

55-inch Smart TV with satellite channels, TV, pay films

Premium Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Penthouse, Non Smoking

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 102 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 43 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for King, Deluxe Suite, Balcony

55-inch Smart TV with satellite channels, TV, pay films

King, Deluxe Suite, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Two Double and One Sofa Bed Non-Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite Two Double and One Sofa Bed Non-Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony, Corner

55-inch Smart TV with satellite channels, TV, pay films

Room, 1 King Bed with Sofa bed, Balcony, Corner

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 44 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite One King and One Sofa Bed Non-Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite One King and One Sofa Bed Non-Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed

55-inch Smart TV with satellite channels, TV, pay films

Premium Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Wellness, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds (Wellness, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 2 Double Beds (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

55-inch Smart TV with satellite channels, TV, pay films

Suite, 2 Double Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

55-inch Smart TV with satellite channels, TV, pay films

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 44 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

Similar properties

Pool

Hyatt Place Dallas/Grapevine

Pool
Breakfast included
Free airport shuttle
Pet-friendly
4.2 out of 5, Very good, (1077)
The price is AU$216
for 1 room
includes taxes & fees
6 Feb - 7 Feb
Hyatt Place Dallas/Grapevine

About the area

Grapevine

A family-friendly stay in Grapevine awaits you at Embassy Suites by Hilton Dallas DFW Airport North. You'll be within a 20-minute walk of Grapevine Mills Mall and 2.8 km (1.7 mi) from Gaylord Texan Convention Center. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The restaurant, Hallfords, serves American cuisine and is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 28469 square feet (2645 square metres) of event facilities include 22 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find a 24-hour gym, a free manager's reception and Wi-Fi in public areas. There's also self parking, along with the convenience of a free airport shuttle. .Places within a 30-minute walk of this 3.5-property class Grapevine hotel include SEA LIFE Grapevine Aquarium and LEGOLAND® Discovery Center.

What's nearby

  • Grapevine Mills Mall - 19 min walk
  • Great Wolf Lodge Waterpark - 3 min drive
  • LEGOLAND® Discovery Center - 3 min drive
  • Meow Wolf Grapevine - 3 min drive
  • Gaylord Texan Convention Center - 3 min drive

Getting around

  • DFW Airport North Station - 6 min drive
  • Centreport Station - 15 min drive
  • Dallas-Fort Worth International Airport (DFW) - 6 min drive

Restaurants

  • ‪Food Court - ‬17 min walk
  • ‪Chili's Grill & Bar - ‬2 min drive
  • ‪Rainforest Cafe - ‬18 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Whataburger - ‬7 min walk

About this property

Embassy Suites by Hilton Dallas DFW Airport North

Family-friendly hotel with free breakfast and free airport shuttle
Embassy Suites by Hilton Dallas DFW Airport North offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee.

Business amenities include a 24-hour business centre, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 28469 square feet (2645 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in common area are also featured at the family-friendly Embassy Suites by Hilton Dallas DFW Airport North. A roundtrip airport shuttle is free at scheduled times. Parking is available for a fee.

This 3.5-star Grapevine hotel is smoke free.

  • 1 building
  • 329 guestrooms or units
  • 12 levels
  • 28469 sq ft of conference space
  • 2645 sq. m of conference space
  • Built in 1999
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Dallas DFW Airport North offers 329 air-conditioned accommodations with MP3 docking stations and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Grapevine hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 4.95 per night)

Parking and transport

  • Free return airport shuttle from 6:00 AM to 10:30 PM at scheduled times
  • Limo/town car service
  • Uncovered parking on site (USD 20 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Hallfords

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • 28,469 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 0.98 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 4.95 per night (rates may vary)
  • Uncovered self-parking fee: USD 20.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites DFW Airport
Embassy Suites Hilton Dallas DFW Airport North Hotel Grapevine
Embassy Suites DFW Airport North/Outdoor World Grapevine
Embassy Suites DFW Airport North/Outdoor World Hotel
Embassy Suites DFW Airport North/Outdoor World Hotel Grapevine
Embassy Suites DFW North/Outdoor World
Embassy Suites Hilton Dallas DFW Airport North Grapevine
Embassy Suites by Hilton Dallas DFW Airport North Hotel
Embassy Suites by Hilton Dallas DFW Airport North Grapevine

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Dallas DFW Airport North?

Embassy Suites by Hilton Dallas DFW Airport North offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Dallas DFW Airport North?

As of 23 Jan 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Dallas DFW Airport North on 31 Jan 2025 start from AU$289.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Dallas DFW Airport North?

Yep, Embassy Suites by Hilton Dallas DFW Airport North has an uncovered self car park with in/out privileges for USD 20.00 per night.

Does Embassy Suites by Hilton Dallas DFW Airport North have a pool?

Embassy Suites by Hilton Dallas DFW Airport North has an indoor pool. The pool is open 7:00 AM to 10:00 PM.

What makes Embassy Suites by Hilton Dallas DFW Airport North a romantic place to stay?

A lounge bar and late-night room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Embassy Suites by Hilton Dallas DFW Airport North.

Is Embassy Suites by Hilton Dallas DFW Airport North family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds and travel cots in the guestrooms, it's no surprise that Embassy Suites by Hilton Dallas DFW Airport North is a hit with families.

Does Embassy Suites by Hilton Dallas DFW Airport North serve breakfast?

Yeah, our travelers give top marks to the free cooked-to-order breakfast here! Served weekdays from 6:00 AM to 9:00 AM and weekends between 7:00 AM and 10:00 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Dallas DFW Airport North?

Yep, there's a free airport shuttle that runs from 6:00 AM - 10:30 PM at scheduled times.

Is there a bar or restaurant at Embassy Suites by Hilton Dallas DFW Airport North?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites by Hilton Dallas DFW Airport North?

Check-in begins at 4 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Dallas DFW Airport North Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 615 out of 1038 reviews" "
Rating 8 - Good. 175 out of 1038 reviews" "
Rating 6 - Okay. 103 out of 1038 reviews" "
Rating 4 - Poor. 71 out of 1038 reviews" "
Rating 2 - Terrible. 74 out of 1038 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Close to many things
Stayed 1 night in Oct 2024

2/10 Terrible

Carlos, Midland

Liked: Staff & service, property conditions & facilities
Dark parking area. Rude front desm
Stayed 2 nights in Oct 2024

6/10 Okay

KEVIN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

CASSIE

Stayed 1 night in Oct 2024

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Schneida

Liked: Cleanliness, property conditions & facilities
The place, the food, the staff everything was great, I would definitely book it again.
Stayed 3 nights in Oct 2024

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly breakfast staff, made us feel very welcome. Front desk staff not pleasant to deal with. Was told air conditioning issue would be dealt with by two different people but issue was never resolved, we were never told why issue couldn't be fixed, and we not offered any resolution to address the issue.
Stayed 2 nights in Oct 2024

2/10 Terrible

Bryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at Embassy Suites and enjoyed it many times over the years and this experience was terrible. First thing we noticed was it smelled like mildew when we walked in the room. This made sense once we saw the mold on the ceiling. I opened the fridge to stock it and it was filthy. Then, I went into the bathroom where there was a used washcloth under the sink vanity. To top it off, there was a dirty sock on the floor next to the bed from the previous guest. Oh, I would have called down to the front desk to let them know, but neither of the two phones worked in our room. The ice maker on our floor was broken and last not least, the bathroom door did not lock. We had absolutely had enough by this point, and even let them know when we received a text to see how our stay was going. We reported all of these things to which we got a reply they would send someone right up to take care of all of it. Guess what? We got back to our room and the only thing they did was get fresh towels and make the beds. Absolute worst Embassy Suites of record. Will not ever consider staying at this hotel and are not sure we will be staying at Embassy Suites in the future.
Stayed 2 nights in Oct 2024

6/10 Okay

Veronica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Happy Hour Reception could use a little TLC
The room was clean. Happy hour snacks were not very good and very minimal. The happy hour line at the reception was very long. The hotel was very busy with a conference and only one bartender so it was a little frustrating waiting in a long line. The staff was very very friendly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Eduardo

Stayed 5 nights in Oct 2024

6/10 Okay

Shenita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property was okay. Breakfast was great. My only complaints are my room was very hot and the elevator moves pretty slow. I told the front desk clerk about my room being hot not sure if the message was passed to maintenance or not. But when I returned later that night my room was still hot. Other than that, it's a great location to be close to the mall and plenty of parking
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Savannah

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff at the front desk during my stay wasn’t friendly and seemed like it was a problem to check me in when I called for a ride from airport to the hotel the lady was rude,the restaurant that used to be a nice sports bar had been changed and wasn’t even close to being suitable for a sports bar we have always stayed there when we visit Dallas but this was my last time
Stayed 2 nights in Oct 2024

6/10 Okay

Jorge

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service
Nice location, but terrible hosting . the staff in from desk are the most unwelcome and unfriendly , the do nothing to help or give you confort on any situation they just are there to type and say no .
Stayed 5 nights in Oct 2024

10/10 Excellent

Benjamin Bernard, Albany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except the high prices
Stayed 2 nights in Oct 2024

10/10 Excellent

Tyrese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again.
Stayed 1 night in Oct 2024

2/10 Terrible

Aaron

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay somewhere else. Save your money.
Room was out dated and had holes in the walls. For the price that was paid room was not up to par. Water preasure was soso. Air conditioning was either so cold you could see your breathe or hot and stuffy. Could not get it comfortable in the room. Beds where terrible had a hard time sleeping. Stayed for two days and that was two days to many. We was in town from seattle and couldnt wait to leave the hotel. Then at check out waitied for almost 15 minutes for an elevator never got one so went down the stairs and checked out 5 min before noon. Lady at the front desk said lucky almost had to charge you extra very unprofessional in my opion.
Stayed 2 nights in Oct 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Room was freezing, could not control temperature. One tv worked poorly, remotes and channel selection sucked. Happy hour just ok…snacks very average. I am really annoyed that you charge $20 per day to park. Really? Out here in Coppell?
Stayed 3 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great room with nice large couch and tv.
Stayed 1 night in Oct 2024

10/10 Excellent

ALICIA jolene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

David

Stayed 1 night in Sep 2024

8/10 Good

Nicholas

Travelled with family
Liked: Amenities, property conditions & facilities
Overall great option for the area, some airport noise but not terrible
Stayed 2 nights in Oct 2024

10/10 Excellent

Mikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my event
Stayed 1 night in Sep 2024

10/10 Excellent

AL

Stayed 2 nights in Jul 2024