4/10 Poor
marci
Travelled with partner
25 Nov 2024
Liked: Cleanliness, staff & service
Checking in was great at 3:00. Once I got to my room opened the door was hit in the face with heater on high. I tried to turn on the A/C, it didn’t work. I called the front desk, couldn’t get an answer. I went down stairs talked to the manager finally around 8:30pm someone came to fix it. I discovered balls of hair behind the bathroom door. It looked like someone had taken scissors and cut the couch cushion. There was also a sticker from the bottom of someone’s shoe stuck to our snack tray. I complained to the front desk. She took notes, but nothing was ever done. The next day our room was never tended to and our snack tray was never refilled till about 9 o’clock at night. I’m not usually a complainer, but I did find this to be a bit much.. It was also my husband’s 60th birthday And wasn’t quite what I had in mind for a nice hotel stay to celebrate.
marci
Stayed 2 nights in Nov 2024