Ratings based on 957 Verified Reviews
Real reviews from guests who’ve stayed
3.9 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 18 Sep. 2024 on Expedia
No towels.
Comment from Hotel Management
25 Sep. 2024 by Antwel, Hotel Management
Thank you for your feedback regarding your recent stay. I sincerely apologize for the lack of towels and the other issues you experienced. These oversights are unacceptable, and I take full responsibility.We are addressing these concerns to improve our services. Your experience matters to us, and I hope you will consider giving us another chance in the future.
by A verified traveller
Posted 16 Sep. 2024 on Hotels
I have stayed there for years, the property is run down and needs to be refreshed with new carpeting and furniture. One of the showers had a shower curtain with a large spot of mold on it. There were people and children in the pull until after 11 and very loud. The breakfast was not good at all. I was very disappointed with my overall experience and will not be back.
Comment from Hotel Management
25 Sep. 2024 by Antwel, Hotel Management
Thank you for your feedback. I sincerely apologize for your disappointing experience, especially as a loyal guest.The issues you mentioned, including the property’s condition, moldy shower curtain, pool noise, and breakfast quality, are unacceptable. We take your comments seriously and will work on improvements.
by A verified traveller
Posted 10 Sep. 2024 on Expedia
It’s a very nice hotel and the people are amazing
Comment from Hotel Management
25 Sep. 2024 by Antwel, Hotel Management
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again soon!
by A verified traveller
Posted 8 Sep. 2024 on Expedia
Comment from Hotel Management
25 Sep. 2024 by Antwel, Hotel Management
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again soon!
by A verified traveller
Posted 7 Sep. 2024 on Expedia
Comment from Hotel Management
25 Sep. 2024 by Antwel, Hotel Management
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again soon!
by A verified traveller
Posted 7 Sep. 2024 on Expedia
Comment from Hotel Management
25 Sep. 2024 by Antwel, Hotel Management
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again soon!
by A verified traveller
Posted 3 Sep. 2024 on Hotels
The bottom stair at 2 different building was very wobble. It was not secured well.
All of the coffee cups were dirty.
Comment from Hotel Management
25 Sep. 2024 by Antwel, Hotel Management
Thank you for your feedback. I sincerely apologize for the issues you encountered, particularly the wobbly stairs and dirty coffee cups.These concerns are unacceptable, and I assure you we will address them promptly to ensure a safer and more pleasant experience for our guests.
by A verified traveller
Satisfied
Posted 3 Sep. 2024 on HotelsNancy at the front desk was a pleasure and was very helpful to me.
Comment from Hotel Management
25 Sep. 2024 by Antwel, Hotel Management
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again soon!
by A verified traveller
Posted 25 Aug. 2024 on Hotels
Comment from Hotel Management
25 Sep. 2024 by Antwel, Hotel Management
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again soon!
by A verified traveller
Posted 25 Aug. 2024 on Hotels
Comment from Hotel Management
25 Sep. 2024 by Antwel, Hotel Management
On behalf of the entire team at Hyatt House Dallas/Las Colinas, I want to extend our heartfelt thanks for choosing to stay with us. We hope you had a comfortable and enjoyable experience during your time here. Your satisfaction is our top priority, and we're always looking for ways to improve. If there’s anything we could have done better, or if you have any suggestions on how we can enhance our services, we’d love to hear from you. Your feedback is invaluable in helping us create the best possible experience for all our guests. Thank you once again for choosing us. We look forward to seeing you again soon!