10/10 Excellent
Verified traveller
Travelled with family
20 July 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice relaxing stay
It's a lovely quiet place. Staff were very polite and courteous. Staff was very good in attending to responding to email enquiries. Food was ok, some were very good, some below average, depending on what you pick. Would have loved to see more authentic Vietnamese food, rather than Italian etc. Breakfast was great with fresh juices and egg stations. The complimentary afternoon tea delivered by the butler was a very good touch, some of the afternoon treats were exceptionally good.
The cooking classes that we had with the chef was very good. My husband remarked that the cabbage dumplings and the caramel chicken were superb, and tasted very authentic, however these were not served on guests lunch/dinner menu. The Italian menu was nothing to write home about, given we are from Europe, however when sauces used local herbs like in pesto sauce it was a delight.
The spa has some room for improvement on massage quality. I had a deep tissue massage, but it just felt like my skin was being massaged. My husband went back a second time, said it was bit better as the pressure improved.
The view of the place was stunning, staff did try their best to be attentive. The mosquitoes were a problem for me. Was wondering whether some mosquitoes screens across the open air bathrooms, living room. would improve the place. TV amenities could be improved as well, the volume was very low, showed a variety of movies but all with Vietnamese subtitles. Most places would have Netflix etc on TV.
Verified traveller
Stayed 5 nights in Jul 2024
