4/10 Poor
LIYONG
Travelled with family
25 Aug 2024
Disliked: Amenities, property conditions & facilities
We recently stayed at your hotel for two nights, booking a standard room. Unfortunately, our experience was disappointing due to several issues. Our room was located directly above the service laundry room, and we could hear loud noises and feel vibrations throughout the day, continuing until after 11 PM each night. This significantly affected our comfort. It’s hard to believe that the senior staff member at the front desk wasn’t aware of this issue, unless she was a new employee.
Additionally, the water pressure in the shower was very low, making it difficult to wash, especially if you have long hair. The shampoo and conditioner dispensers were also problematic—one was empty, and both were difficult to use.
The parking area and the driveway leading to it were unpaved, which made transporting our luggage to the front desk quite challenging, particularly since parts of the road made it impossible to use the luggage wheels. I can only imagine how much worse this would be in the rain.
On a positive note, the waiter in the restaurant was excellent—helpful, friendly, and by far the best part of our stay.
LIYONG
Stayed 2 nights in Aug 2024