6/10 Okay
Darin
Business traveller
28 Dec 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I first checked in, my room key didnt work. I went back down to the front desk and they reprogrammed a key for me. The next night a couple tried to get in my room. It turns out they had been given the same room as me. I went down to the front desk to sort it out, but they were super busy. So, I grabbed a sandwich from Subway around the corner. When I got back, I spoke with the person at the front desk. He told me another employee had gone up to check on my room. When he got back they told me it showed my reservation was cancelled. I'm not sure how that could be, since this was my second night in the hotel, and I was charged for both nights. They told me they would get it fixed. I went back up to my room and once again my key didnt work. Im assuming they deactivated it. I had to go back down and get the key reprogrammed again. Having someone try to come in my room was not ideal. Nor was my reservation being cancelled and having to get my key reprogrammed twice. Im not sure if the attendant went into my room while I was at Subway, I would imagine he did since their system showed I shouldnt be in that room. Not the best stay for me.
Darin
Stayed 2 nights in Dec 2024