6/10 Okay
Wendy
Travelled with partner
1 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities
Had a 2 night stay. I'd originally only booked one but was not able to add a second night via the app, so made a separate booking. I contacted the hotel to explain at the beginning of November and was assured that it was all sorted, the bookings had been merged. Checked in - lady on reception said 'for 1 night' - no 2. Then room key stopped working after dinner. Dinner was nice, well cooked and good service. Room was clean and comfortable.
Saturday went out in the morning, came back had a shower and was disturbed by housekeeping coming to clean the room 'because i should have checked out by now' - no i'm here for 2 nights as per email start of the month and conversation with reception yesterday. Saturday night dinner surf and turf/mixed grill. Mixed grill had different sausages to friday, chicken really dry. Surf and turf had to change the sauce after ordering and paying. No sauce with meal ordered as an extra, no tartare sauce which supposed to come with meal. Staff did not come to ask if everything ok until after meal eaten. Pointed out i'd paid for an extra sauce i never received, no offer of a refund.
Pub like a creche with young children running around.
Friday was much better than Saturday but would stay again.
Wendy
Stayed 1 night in Nov 2024