2/10 Terrible
Vladimir
25 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did NOT stay. Prior to our vacation we booked this hotel online because the pictures that were advertised looked clean & beautiful. Apon arrival the two staff members at the front desk were standoffish & didn't have the best customer service skills. They "upgraded" us to a kind size room & nonsmoking. When we entered our room it smelled like an ashtray of cigarettes & the room was TRASHED & DIRTY. The picture frame was broken, bed was full of stains & cigarette burns & the chair next to the bed was absolutely disgusting. Along with a lot of other damage. We got switched to another "clean" room and it was still just as dirty & not up to standards a hotel should be. Period. We got our deposit back but not our full room stay back & left to go stay at another hotel in the city that was CLEAN. Can we PLEASE get our hotel stay refunded or at least some sort of credit through hotels com???? This was our first time booking through this company & are very disappointed.
Vladimir
Stayed 1 night in Aug 2024