2/10 Terrible
Jeffrey
Travelled with family and small children
5 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at this location a few years ago and it was a great experience.... things have gone down hill SIGNIFICANTLY since then.
The room was gross. The shower drain was plugged with hair before any of us had showered. My kids literally found suboxone strip wrappers with the coffee cups in our room.
The rooms are really run down. Wallpaper's peeling up everywhere, the shower handle fell off, and the toilet wouldn't flush.
We had screaming, yelling and hollering in the hall from about 10 pm untill 1 am. There were blood curdling screams that could be heard from out in the parking lot. With all the security there, I'm not sure what they were doing but clearly screaming all night in the hallways isn't against the rules.
The continental breakfast was a joke... by 9am everything was wiped out. Literally a few apples and oranges left. Every bin of food was completely empty... even including the cold cereal.
This place has so much potential and is seriously mismanaged. I'm shocked this is still considered an Embassy Suites because it sure isn't consistent with the brand qualities or standards.
It was honestly an expensive terrible experience. I'm so disappointed.
Jeffrey
Stayed 2 nights in Aug 2024