4/10 Poor
Jeffrey
Travelled with family and small children
17 Aug 2024
Disliked: Cleanliness, staff & service
We were here for 7 days. The first four days, despite multiple requests, our room was not cleaned and we were not given fresh linens. After each complaint we were told by the front desk that “I’ll let the general manager know”. Finally, on day 5, I asked the cleaning staff directly to clean the room and waited while they did it. No one ever apologized for not providing the service. Instead, one of the front desk personnel told me that she wasn’t even supposed to be here today and that there was nothing she could do
To add insult to injury, the power we not out twice during our stay for several hours after 9pm which made it hard to manage our children ages 2, 7 and 11. The hotel offered no apology for the inconvenience nor did they attempt to give a discount for the experience. Instead when I asked to stay one more day (didn’t want to move my kids, I asked if we could keep our same room (we had booked another night on expedia for the same room). I was told we had to move since that room was already booked and that the fee would be $50 more for the same room. At that point I was at the end of my patience and told the front desk man all of the inconvenience we endured after being here a week (for which we paid in advance) I would like you to keep me in my room and honor the expedia. He told me that non of my issues were his fault and that could not make the change. After much complaining, he finally kept us in the room. I’m seeking a partial refund
Jeffrey
Stayed 1 night in Aug 2024
