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Roberts Riverwalk Urban Resort Hotel

2.5 star property
Riverwalk hotel with fitness centre and 24-hour business centre

Photo gallery for Roberts Riverwalk Urban Resort Hotel

Exterior
Front of property
Riverview, 1 King Bed, Non-smoking
Lobby
Bathroom

Reviews

5.6 out of 10

Popular amenities

  • Bar
  • Room service
  • Pool
  • Gym
  • Housekeeping
  • Laundry

Explore the area

Map
1000 River Place Dr, Detroit, MI, 48207
  • GM Renaissance Center
    ‪4 min drive‬
  • Ford Field
    ‪5 min drive‬
  • Comerica Park
    ‪5 min drive‬
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪32 min drive‬

Room options

View all photos for Executive Suites, 1 King Bed, Non-Smoking

Executive Suites, 1 King Bed, Non-Smoking | In-room dining

Executive Suites, 1 King Bed, Non-Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Sofa bed - king
Down duvet
Private bathroom
  • River view
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Riverview, 1 King Bed, Non-smoking

Down duvets, in-room safe, desk, laptop workspace

Riverview, 1 King Bed, Non-smoking

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Sofa bed - king
Down duvet
Private bathroom
Hairdryer
  • River view
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse Room, 1 King Bed, Non-Smoking

Penthouse Room, 1 King Bed, Non-Smoking

Penthouse Room, 1 King Bed, Non-Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Sofa bed - king
Down duvet
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Sofa bed - king
Down duvet
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite

Presidential Suite | Living area

Presidential Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Sofa bed - king
Down duvet
Jetted bath
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Riverview Deluxe, 1 King Bed, Non-Smoking

Down duvets, in-room safe, desk, laptop workspace

Riverview Deluxe, 1 King Bed, Non-Smoking

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Sofa bed - king
Down duvet
Private bathroom
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Sofa bed - king
Down duvet
Private bathroom
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Sofa bed - king
Down duvet
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe King, Non-Smoking

Down duvets, in-room safe, desk, laptop workspace

Deluxe King, Non-Smoking

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Sofa bed - king
Down duvet
Private bathroom
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Sofa bed - king
Down duvet
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Detroit

Roberts Riverwalk Urban Resort Hotel puts you in the centre of Detroit, 3.4 km (2.1 mi) from Ford Field and 3.7 km (2.3 mi) from Comerica Park. Highlights at this hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .The bistro, Roberts Riverwalk, is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Business travelers can take advantage of meeting rooms, a 24-hour business centre, and conference space. Additionally, you'll find free Wi-Fi in public areas, a gym and laundry facilities. There's also the convenience of free self parking. .With a stay at this Rivertown hotel, you'll be 4.4 km (2.7 mi) from MGM Grand Detroit Casino and 4.5 km (2.8 mi) from Little Caesars Arena.

What's nearby

  • GM Renaissance Center - 4 min drive - 2.3 km
  • Hollywood Casino at Greektown - 4 min drive - 2.9 km
  • Ford Field - 5 min drive - 3.5 km
  • Comerica Park - 5 min drive - 3.8 km
  • Little Caesars Arena - 7 min drive - 4.8 km

Getting around

  • Millender Center Station - 4 min drive
  • Detroit Station - 15 min drive
  • Detroit, MI (DET-Coleman A. Young Municipal) - 19 min drive

Restaurants

  • ‪Tim Hortons - ‬10 min drive
  • ‪Wendy's - ‬3 min drive
  • ‪Bucharest Grill - ‬10 min walk
  • ‪Atwater Block Brewery - ‬6 min walk
  • ‪Bai MAI Thai - ‬3 min drive

About this property

Roberts Riverwalk Urban Resort Hotel

Riverwalk hotel with fitness centre and 24-hour business centre
Roberts Riverwalk Urban Resort Hotel offers its guests an indoor pool, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. The business-friendly Roberts Riverwalk Urban Resort Hotel also features a terrace, a picnic area, and complimentary newspapers in the lobby. Free self parking is available.

This Detroit hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 4 levels
  • Conference rooms
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Roberts Riverwalk Urban Resort Hotel offers 106 accommodations with DVD players and a safe. This accommodation is furnished with king sofa beds. Beds feature down duvets. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and fridges can be requested. Housekeeping is provided on a daily basis.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Roberts Riverwalk

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • DVD player
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • King sofa bed
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:30 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 18.00 per person, per night
The resort fee includes:
  • Fitness centre access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50.00 (subject to availability)
  • Refrigerator fee: USD 25 per day
  • In-room microwave fee: USD 25 per day
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Detroit Riverwalk Hotel
Riverwalk Detroit
Riverwalk Detroit Hotel
Riverwalk Hotel Detroit
Roberts Hotel
Roberts Hotel Detroit
Roberts Riverwalk
Roberts Riverwalk Detroit
Roberts Riverwalk Hotel
Roberts Riverwalk Urban Resort Hotel Detroit
Roberts Riverwalk Hotel And Residence Detroit
Roberts Riverwalk Urban Detroit
Roberts Riverwalk Urban
Roberts Riverwalk Urban Resort
Roberts Riverwalk Urban Resort Hotel Hotel
Roberts Riverwalk Urban Resort Hotel Detroit
Roberts Riverwalk Urban Resort Hotel Hotel Detroit

Frequently asked questions

What is the cancellation policy at Roberts Riverwalk Urban Resort Hotel?

Roberts Riverwalk Urban Resort Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Roberts Riverwalk Urban Resort Hotel?

Yep, Roberts Riverwalk Urban Resort Hotel has a free self car park.

Are there any beaches close to Roberts Riverwalk Urban Resort Hotel?

The closest beach to Roberts Riverwalk Urban Resort Hotel is Belle Isle Beach (3.2 km).

Does Roberts Riverwalk Urban Resort Hotel have a pool?

Roberts Riverwalk Urban Resort Hotel has an outdoor pool and an indoor pool.

Is there a free airport shuttle available at Roberts Riverwalk Urban Resort Hotel?

No, Roberts Riverwalk Urban Resort Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Roberts Riverwalk Urban Resort Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Roberts Riverwalk Urban Resort Hotel?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Roberts Riverwalk Urban Resort Hotel?

No, pets are not allowed.

Roberts Riverwalk Urban Resort Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 122 out of 1001 reviews
Rating 8 - Good. 225 out of 1001 reviews
Rating 6 - Okay. 231 out of 1001 reviews
Rating 4 - Poor. 158 out of 1001 reviews
Rating 2 - Terrible. 265 out of 1001 reviews

6.2/10

Cleanliness

6.2/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't let the view fool you, Pass on this hotel,

Yes, the view from the RiverWalk is lovely. Service and property are below sub-par. We waited 45 min in line to check in, multiple parties had issues as the hotel seems confused about amounts to charge if you are a hotels.com customer. A lady in line said that the check in and check out process is always terrible there. We did not stay at the property because the air-conditioners were not working. Hotels.com processed a refund the next day, but we have been waiting on the hotel to process a refund of less that $50 for over 6mths.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
It was nice interior but could use updating. Staff was friendly and brought us a roll away bed. Also contacted another room with radio on (loud) at 1am. Dislike-walls were thin, rooms on the chilly side until the heat kicked in. Hallways were cold. No “do not disturb” signs. No hotel or TV information in the room. No curtains in the bathrooms as it could possible to see into from another room. Didn’t have any issues with parking. Right on the riverfront which would nice during summer to walk around. Walking distance to a few places to eat which were really good. Don’t come expecting high end service as you get what you pay for.
Stayed 2 nights in Nov 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Took one hour and 45 minutes to get in room. Booked 2 months in advance and said they did not have a room. Assigned me a room that was storage Then upgraded me to a suite. NO HEAT. Room was nice but COLD Several guest had no heat!
Stayed 1 night in Oct 2018

2/10 Terrible

John B

Disliked: Cleanliness, staff & service, property conditions & facilities

Management issues at Roberts Riverwalk

This was terrible experience. There was no hot water during the entire seven day stay despite assurances that the problem would be remedied soon. We had to change rooms because the first room was uninhabitable and should not have been rented. There was a "resort" fee added to the bill that was not properly described at check-in. All in all, although the hotel is a nice facility, it was a terrible experience.
Stayed 7 nights in Oct 2018

2/10 Terrible

Waylon, Sault Ste Marie

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Check in was a nightmare and took way too long telling me a owed money when I paid in full month's ago. No heat in the rooms, tv was blurry, no one tells you anything upon check in like there is a restaurant or anything really that a normal hotel front desk tells you. Plus a resort fee !!! In Detroit let that sink in for min... For the price of this terrible hotel just spend more to stay at Greek town or better yet don't go to Detroit
Stayed 1 night in Oct 2018

4/10 Poor

Bethany

Disliked: Cleanliness, property conditions & facilities, room comfort

I paid money for that?

We stayed at Roberts River walk Detroit MI so we could attend the Sunday Night last football field at Ford Field. Our room was still not available when we left to go to game at 6:30pm. We had to get ready in my sister in laws room. When we got back at 12:30am and went to our room, we discovered that the toilet wasn't working and had to be moved to another room (how did house keeping miss that?). They specifically asked at check in (which took 40 minutes), 'You booked through a 3rd party, didn't you?' I was very disappointed.
Stayed 1 night in Sep 2018

4/10 Poor

Vicki

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perhaps the hotel is normally of higher quality, but during their renovations the room was very uncomfortable. Additionally, it was clear that the room I was placed in had not been used or cleaned in some time. Lastly, it took nearly a full hour in line for check-in before I was able to get keys to my room (I was only the fifth person in line on Saturday afternoon). If you purchase an upgrade to a river-front room, this location may be worth the cost. Otherwise, save the money and find another hotel.
Stayed 2 nights in Sep 2018

2/10 Terrible

M, 01610

Disliked: Property conditions & facilities, room comfort
broken glass in parking lot took hours for water in shower to drain not enough electrical plugs road to hotel in poor condition not enough towels no extra rolls of toilet paper no tissues wifi and tv reception poor dark hallways
Stayed 1 night in Sep 2018

4/10 Poor

Meegan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't do it!!

It was probably the worst place I had ever stayed! No air conditioning, VERY rude manager (I actually felt awful for the employees trying their best), and the place is soo run down!
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Everything was terrible! Hotel is very old and everything in it is old or very cheap. We have a “suite”, it just means they crammed a loveseat in the room. Getting a room with air conditioning is a 50/50 gamble. In the room: no hand towels, no Kleenex, no drinking cups, minimal coffee maker but no coffee, no cups, no sugar, no creamer, stir sticks, every time you leave the room your key entry won’t work. No working phone in the room. Room is very damp and we haven’t even taken a shower, no exhaust in the bathroom, and the overhead fixture is now only an exposed bulb. Check in is not until 4pm, no exceptions!!!! This was the worst experience regarding a hotel and we are in our late 60’s. Highly recommend you don’t stay here or in this bad section of Detroit.
Stayed 1 night in Sep 2018

2/10 Terrible

Miranda, Lansing, MI

Disliked: Cleanliness, staff & service, room comfort
This was one of the worst experiences I have ever had at a hotel. We arrived at 1:30 to check in, the front desk said the system was down after waiting for an hour so she handed out numbers for people. Her shift ended and a new worker came in and had no difficulties with the system. However, the first lady didn't tell him about the 8 other people in line, we ended up waiting a total of 3 hours to check in. The room was dirty, service was terrible. They handed out duplicated keys for rooms so people were walking into other people's rooms - two people got robbed while we were there. They handed out a parking pass and said "it's not safe but here you go." I would not recommend this hotel to anyone.
Stayed 1 night in Sep 2018

4/10 Poor

Steve, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Computer system was down during peak check in time on Saturday afternoon. People were lined up out the door waiting to check in. Took about 1.5 hrs. Hotel also processed a $100 incidental charge on my credit card that I had to call and have a credit issued. Beautiful facility, hope they can overcome these operational issues. Staff were holding up quite well despite the enormous stress of the situation.
Stayed 1 night in Sep 2018

2/10 Terrible

Jamie, Toledo, Ohio

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We arrived at 3:30pm for check-in and waited two hours in line before we were able to check-in. There was one employee working the front desk until 4:15pm. We were told the room had no a/c. This would not have been a problem as it was a cold day, however our room was on the first floor near the hotel entrance, so noise and safety were an issue while having the windows open. We requested a different room but were told they were booked full. In order to try to get another room they would have to cancel our current reservation and we would have to try to call to get another. We had already waited for two hours and had no choice but to take it. The employee commented he knew there was gong to be long check in processes because he had looked ahead on the schedule and saw how booked the hotel was. Sounds like terrible management. They left their two employees out to the wolves. Everyone was complaining. Our room didn’t have a/c nor a remote control for the television. There was a used condom behind one of the night stands which was only found looking for the television remote. There is also an $18 fee for the pool etc that was not mentioned on Expedia.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Roberts hotel review

Suite was large and airy. Lots of windows. Staff was friendly. Great views of the river. Pool was clean.
Stayed 1 night in Aug 2018

4/10 Poor

PeggyGray, Forest Park, IL

Disliked: Property conditions & facilities, room comfort
It's An Older Huge Piece Of Property.It Has Large Rooms Which Needs A lot Of Updates. It Has Good Bones. I Can Tell It Was Really Grand In Years Gone By. It Can Be Grand Again. And The Beauty Of It Also Is The Riverfront Is Right Outside Your Window, If You Have A Room On The East Side Of The Building. Or You Can Walk Out The Door, Find A Seat And Enjoy The View. Did I Mention, That Canada Is Across The Way. My Opinion, The Owner Of This Gold Mine Needs The Right Investors, Who Are Willing To Go All In, To Make This Place Grand Again. They Need A Large Staff, With A lot Of Experience In Hospitality. This Place Is Too Massive To Only Have A Skeleton Crew! The People That's Hired To Make Sure The Air Is Running Properly! Unfortunately, I Had To Go To Another Hotel. Because The Ceiling In My Run Was Leaking.so I Was Disappointed, Hot and Tired. I Did Get My Refund Right Away. Thank You! Lastly With All That Said, I Will Not Bash This Hotel. I Believe It Still Has Many Years To Be Great! And Offer A Really Nice Place To Stay. Things Need To Be Put In Place To Bring This Into A Reality (Fruition). If I Had The Money Right Now, I Would Love To Buy It. Before I Checked Out, I Was Thinking About How I Would Decorate. I Would Blend In The Nostalgia Of This Place In A Fresh Look. Each Floor Wood Have A Different Theme With Nice Colors And Décor. I Would Take Out (Urban) And Replace It With Grand! That's The Level In Which This Property Should Be Envisioned....
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
The Room was horriblr but had a good view, Phone did not work, chair looked like a angry tiger had clawed it
Stayed 1 night in Aug 2018

2/10 Terrible

kevin

Will never stay there again

I was not satisfied with the room it was not clean . The bathroom had a used towels on the sink when we got there , and a used tiowel was laying on the bed .
Stayed 1 night in Aug 2018

2/10 Terrible

sai venkatesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst maintenance & response.Highly Not recommend

Worst maintenance and response. Highly Not recommended
Stayed 1 night in Aug 2018

2/10 Terrible

Roxanne, Sault Ste. Marie, ONTARIO

Disliked: Cleanliness, property conditions & facilities, room comfort
Very deceiving place. Was very dirty. Beds were very uncomfortable. ABSOLUTELY NO AIR CONDITIONING!! They offered to give us 2 fans in exchange. The rugs were very dirty and nasty. Our bathroom was a mess, with garbage still laying around, clearly the rugs were not vacuumed. Our tub would not drain, and also back washed with all sorts of nasty hair filling our tub. My daughter and husband have suffered bed bug bites. ABSOLUTELY NO WIFI in the hotel, except in the lobby. Very poor and deceiving place, yet they want you to pay a RESORT FEE, which in very fine print does it state they want 18 dollars per person.......Was very upsetting for my family. When asked if we can have our money returned, we were told to call the toll free number and that it would be days before we get anything returned to us. I have yet to write a letter to the Better Business Bureau to have this hotels operating license revoked......What a freaken terrible joke this place really is!!!! PLEASE do not stay here.......terrible, terrible, terrible
Stayed 1 night in Aug 2018

4/10 Poor

Marsha

Liked: Cleanliness
Disliked: Staff & service, room comfort

PLace Needs Work

I think the Hotel some day will be a nice place to stay but they are in Renoivations - Air Conditioning did NOT work in 75% of the rooms - We had to pay an $18.00 charge for a Pool - Conventions and another fee that would not be happening there in the shape of the Hotel - They booked double people in rooms which got a little scary If the Management will work harder and get more completed it will be good - Now it is not worth the stay
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Shining (for real)

Basically the hotel in The Shining, had no air conditioning, no towels, bar was always closed, TV's didn't work, phones to call the front desk were broke, everything was either broken or missing. When we checked in there was a sign that said back in 5 min, next day back in 30, when they did show up the girl said don't answer the door if somebody knocks, call the front desk first to see if it's legit, check your toilets and faucets to see if they work, cops knocked on our door when we got to the room, couldn't call the desk cause phone was broke, used my cell, said somebody smelled weed, he was gonna bust the door down, found out it was the people 5 doors down and they we're bringing the drug dogs in, it was 90 degrees in our room and had to open the windows just to breath, bed sheets were the only thing semi- clean in the hotel. I booked this hotel cause it looked historical and was by the riverwalk. But the riverwalk was the only good thing about this hotel. The worst hotel I've ever been to in my entire life. I would have rather slept outside and possibly have gotten robbed. They said they were fixing to do a 5 million dollar rennovation ...yeah 5 million wouldn't even fix the plumbing and air conditioning in this building. or replace the carpet and clean this place. When I finally got towels so we could shower, another guest said "oh u got towels!" ..."we couldn't get any so we used our bed sheets."...stay away from this place, I'm sure it's haunted too.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Jute

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The TV did not work, some lamps did not work, the tub was dirty, house keeping did not leave new towels but took the dirty one and when the air-condition came on it was so loud that it woke me up every time. I spoke with six staff about my issues and nobody seem to care. Not one issue was resolved.
Stayed 2 nights in Aug 2018