See all properties
Save

Hilton Zurich Airport

4.0 star property
Hotel with a 24-hour fitness centre, in the vicinity of Hallenstadion

Photo gallery for Hilton Zurich Airport

Lobby
Suite, 1 King Bed | Living area
Point of interest
Lobby
Room, 1 King Bed (Relaxation)

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Laundry
  • Housekeeping
The current price is AU$237
includes taxes & fees
21 Feb - 22 Feb

Explore the area

Map
Hohenbuehlstrasse 10, Opfikon, 8152
  • Hallenstadion
    ‪5 min drive‬
  • Zurich Exhibition Centre
    ‪6 min drive‬
  • Halle 622
    ‪6 min drive‬
  • Zürich (ZRH)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 76 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

50-inch LED TV with satellite channels, TV, heated floors

Deluxe Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Relaxation)

Room, 1 King Bed (Relaxation)

Room, 1 King Bed (Relaxation)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Multiple Beds (Connecting Rooms)

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, Multiple Beds (Connecting Rooms)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 3 Double Beds

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Living area

Executive Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Suite

Family Suite | View from room

Family Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Reception

Radisson Blu Hotel Zurich Airport

  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (134)
The price is AU$328
for 1 room
includes taxes & fees
23 Feb - 24 Feb
Radisson Blu Hotel Zurich Airport

About the area

Opfikon

At Hilton Zurich Airport, you'll be 3.7 km (2.3 mi) from Hallenstadion and 8.8 km (5.5 mi) from ETH Zurich. Highlights at this hotel include in-room free WiFi, LED TVs and heated floors. .The restaurant, Restaurant Horizon10, serves international cuisine and is open for breakfast, lunch and dinner. Horizon 10 Bar is the hotel's own bar. Enjoy the 24-hour gym and sauna. 14639 square feet (1360 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Glattbrugg hotel include Swiss National Museum and Lindenhof.

What's nearby

  • Hallenstadion - 5 min drive
  • Swiss National Museum - 9 min drive
  • ETH Zurich - 10 min drive
  • Letzigrund Stadium - 12 min drive
  • Zoo Zurich - 15 min drive

Getting around

  • Kloten Station - 2 min drive
  • Kloten Balsberg S-Bahn - 11 min walk
  • Zurich Airport (ZRH) - 11 min drive

Restaurants

  • ‪Restaurant C1 - ‬18 min walk
  • ‪Restaurant Fujiya of Japan - ‬13 min walk
  • ‪Executive Lounge - ‬1 min walk
  • ‪Mövenpick Restaurant Zürich Airport - ‬12 min walk
  • ‪Suan Long - ‬15 min walk

About this property

Hilton Zurich Airport

Hotel with a 24-hour fitness centre, in the vicinity of Hallenstadion
Hilton Zurich Airport offers its guests a sauna and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 14639 square feet (1360 square metres) and includes a conference centre. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Zurich Airport. An airport shuttle at scheduled times is available for a fee. For a fee, parking is available.

This 4-star Opfikon hotel is smoke free.

  • 1 building
  • 323 guestrooms or units
  • 5 levels
  • Conference rooms
  • 14639 sq ft of conference space
  • 1360 sq. m of conference space
  • Built in 1971
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Hilton Zurich Airport offers 323 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 50-inch LED televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Arabic, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 5 AM to 11:00 PM at scheduled times
  • Secured, uncovered parking on site (CHF 35 per day)
  • Secured, uncovered extended parking on site (CHF 145 per week)
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CHF 39 for adults and CHF 19.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Horizon 10 Bar
  • Restaurant Horizon10

Things to do

  • 24-hour gym
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre (14,639 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with satellite channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heated floor
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 45 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 50.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 39 for adults and from CHF 19.5 for children
  • Airport shuttle fee: CHF 5 per person (one-way)
  • Airport shuttle fee per child: CHF 5 (one-way), (up to 12 years old)
  • Uncovered self-parking fee: CHF 35 per day
  • Uncovered extended parking fee: CHF 145 per week
  • Pet fee: CHF 45 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between noon and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number CHE-113.697.296

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Zurich Airport
Hilton Zurich Airport
Zurich Airport Hilton
Hilton Opfikon
Hilton Zurich Airport Canton Of Zurich, Switzerland
Hilton Zurich Airport Hotel Opfikon
Opfikon Hilton
Hilton Zurich Airport Hotel
Hilton Zurich Airport Hotel
Hilton Zurich Airport Opfikon
Hilton Zurich Airport Hotel Opfikon

Frequently asked questions

What is the cancellation policy at Hilton Zurich Airport?

Hilton Zurich Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Zurich Airport?

As of 9 Feb 2025, prices found for a 1-night stay for 2 adults at Hilton Zurich Airport on 21 Feb 2025 start from AU$236.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Zurich Airport?

Yep, Hilton Zurich Airport has a secured uncovered self car park for CHF 35 per day. Secured uncovered extended parking costs CHF 145 per week.

Are there any beaches close to Hilton Zurich Airport?

The closest beach to Hilton Zurich Airport is Mythenquai Beach (9.7 km).

Is Hilton Zurich Airport family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hilton Zurich Airport is a hit with families.

Does Hilton Zurich Airport serve breakfast?

Yep, buffet brekkie is available daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hilton Zurich Airport?

No, but there's an airport shuttle that runs from 5 AM - 11:00 PM at scheduled times for a fee.

Is there a bar or restaurant at Hilton Zurich Airport?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Zurich Airport?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Zurich Airport?

Cats and dogs are welcome at Hilton Zurich Airport, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

Hilton Zurich Airport Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 340 out of 1001 reviews
Rating 8 - Good. 370 out of 1001 reviews
Rating 6 - Okay. 167 out of 1001 reviews
Rating 4 - Poor. 75 out of 1001 reviews
Rating 2 - Terrible. 49 out of 1001 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for our overnight stay. Though the rooms and carpet need a little of an update. Overall, the staff/service was excellent, they were kind and helpful, and the ride from the train to the city was convenient and easy. Recommend.
Stayed 1 night in Nov 2024

6/10 Okay

Vanessa

.
Stayed 1 night in Sep 2024

6/10 Okay

Joseph

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
The shower was stopped up. I was suprised to see acharge for the airport shuttle going to the airport when the site said airport shuttle. Parking at 35 sw fr was exhorbitant
Stayed 1 night in Sep 2024

8/10 Good

Guilmore

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

casey

Travelled with partner
Liked: Cleanliness, amenities
Clean and efficient
Stayed 2 nights in Sep 2024

2/10 Terrible

anika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Scott

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jul 2024

6/10 Okay

Mario

Liked: Staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Alan, Peachtree City

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our visit
Stayed 1 night in Aug 2024

6/10 Okay

Michele

Travelled with family
Liked: Cleanliness, room comfort
Horrible room views
Their second floor is like going into the dungeon. Your view is depressing - bushes or the parking lot!
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Vinod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Anil

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I am giving a very low rating due to the extremely poor experience my family and I had during our stay at the Hilton Hotel in Zurich from July 9 to July 11. We booked and expected to stay at the Hilton Hotel in Zurich, but upon arrival, we were given accommodation at a different hotel down the hill, named Apart Hotel. This was not what we booked for, and we were simply told to come to the Hilton for breakfast. This bait-and-switch tactic was unacceptable. To make matters worse, we were locked out once and had to walk up the hill at night to reactivate our card key at the Hilton. The Apart Hotel had no staff available after 9 p.m., leaving us helpless and frustrated. My wife and daughter had to sit on the floor for 30 minutes outside our room until I was able to reactivate the keys by walking up the hill to the Hilton. The entire experience was very bad. The Hilton staff were unfriendly and showed no empathy or justification for moving us to a different hotel. My children also had a very bad experience due to these issues. Upon checkout, we inquired about a refund and were assured that our case would be reviewed and we would hear back within 1-2 days. It has now been a week, and we have received no communication from the hotel. This stay was extremely disappointing, and I would not recommend this hotel to anyone.
Stayed 2 nights in Jul 2024

10/10 Excellent

Corey

Stayed 1 night in Jul 2024

8/10 Good

Manijeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Kumud

Very dated, needs renovation and the food breakfast was very average and expensive.
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay for a family
Had a great experience, comfortable stay, great breakfast and dinner options, and friendly staff.
Stayed 1 night in Jun 2024

10/10 Excellent

Fernanda, Frisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Jul 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was noisy, but the wait staff was very kind, multi-lingual and wonderful.
Stayed 1 night in Jul 2024

4/10 Poor

Theodora

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Meh..
Fine rooms, rude and arrogant staff in the lobby. Breakfast was good. Expensive shuttle to the airport.
Stayed 1 night in Jul 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities
The staff were rude and the room was not clean with issues.
Stayed 4 nights in Jul 2024

4/10 Poor

sighvatur

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Avoid
Avoid at all cost, unless you want to be taken back to the year of 2001 with its questionable decor and terrible wifi. The rooms are a long walk from the lobby (which is ok, except the key cards kept failing so we had to walk all the way to the lobby and get a new one (this happened several times). While getting a new key the lobby staff made no apologies and one time laughed as we walked away. The wifi is not good enough for any kind of work and it stopped working completely on the last day. Worst experience at a Hilton I have ever had and one of the worst hotel experiences I’ve had in years—and I spend 140-160 nights a year in hotels. The shuttle to the airport in the morning gets very crowded and you might have to wait for the next one. Or Uber as we had to. To give credit where credit is due the breakfast was good and the staff friendly and helpful and the staff at the bar was lovely. Please do yourself and tour wallet a favour and avoid this run-down hotel.
Stayed 2 nights in Jun 2024

8/10 Good

Yifan

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Paid 29 CHF for breakfast at hotel but discovered hair in the baked beans, very disappointing.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible Manager Ruined Experience
This review is strictly for the restaurant manager for Hilton Zurich Airport. I visited the restaurant on June 30th at around 7pm. I had a baby milk bottle with me and I was inquiring if the milk could be warmed up for the baby (my room did not have a microwave). The manager intervened and very rudely informed me that they weren't able to do so. I tried asking if there was a microwave in a common area that I could perhaps use. He again bluntly said no and left me on my own to figure the problem out. While I understand there could be hotel policies on not handling outside food for guests, I feel like the behavior shown by this manager was unwarranted. There was no effort on his part to assist in any manner. It was almost like he was annoyed that I even spoke to him on this topic. For reference, everyone at the front desk and other restaurant staff were nothing but courteous and extremely professional. Everyone else that we interacted with were full of empathy and tried to make things easy for us when they saw that we are traveling with a baby. So this manager definitely stuck out due to his despicable behavior. May be he has some unconscious biases when talking to people of color and these need to be addressed. He is not a fit for the hospitality industry, even less so for a manager level position.
Stayed 1 night in Jun 2024