2/10 Terrible
Ajay
Business traveller
9 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience with Marriott/Delta Peterborough
I had booked Marriott/Delta hotel Peterborough using hotels.com app in May-2024. I had booked the hotel almost 5 months in advance since i was supposed to attend the important meeting. On 24th Oct 2024 i went their around 10:30am in the morning and asked them if i can do early check in, they said i was too early and should leave my bag come back later. After that i left my bag and came back in the late evening to do the check in. When i went to checkin desk the person at the reception couldn’t find my booking in the system. I showed them my hotels.com confirmation and after that they were able to see it on the Expedia portal linked to marriott but not in the mariott system. They made me wait for an hour. After that they told me that they are overbooked and hence will need to send me to another hotel. As a compensation the reception guy said he has deposited 10,000 bonvoy points to my mariott bon voy account 748537273. But these points never got deposited so it was a complete lie. On that night around mid night i was shifted another local low category hotel which wasn’t looking safe when i went there. In the morning i again came back to mariott since they had promised me a room on 25th oct night but then the front office manager was extremely rude and arrogant and unapologetic. I again left my bag there and i was told that when i return room will be ready and bag will be in my room, and when i checked in i was told that bag in the room but bag wasn’t there.
Ajay
Stayed 3 nights in Sep 2024