10/10 Excellent
Elizabeth Tafadzwanashe
Travelled with family and small children
15 Sept 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely time we had here. We were welcomed by Sonia at reception who was very attentive and friendly. The rooms were so clean and we were given a free upgrade so please ask for one. There was a lovely team at the entrance always on hand to help . Special mention to Oye!!! Such a lovely exceptional gentleman. He even knew how to collapse our toddler’s stroller before we did 😂. Always had a smile on his face and happy to help.
Breakfast wasn’t amazing. It was so repetitive and was just Turkish cuisine which if you’re not acquainted to won’t be enjoyable. So please bring more variety there.
In the restaurant Nazaria was always on hand with a smile to serve. The chefs were always on hand for special requests and special mention to Pardeep who went out of his way to serve us fish.
Rooms were so clean we got complimentary anniversary decor … thanks to Sonia and Lanka who even left hand written notes. We felt so special.
Kids club felt a bit deserted. a lot of programs were just getting canceled. Some of the staff made very little effort with our toddler and had an inclination to the older kids while some just sat there on their phones. The toys there are old and in need of replacement. So kids club needs to get better.
Rooms were great!! Getting cleaned everyday we absolutely loved it. They were very flexible with cleaning times too.
Overall we had a lovely holiday. Thanks all
Elizabeth Tafadzwanashe
Stayed 6 nights in Sep 2024
