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Best Western Palace Hotel & Casino

4.0 star property
Beachfront, with full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Palace Hotel & Casino

On the beach
Indoor pool, pool loungers
Exterior
Exterior
In-room safe, desk, iron/ironing board, free WiFi

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • Hot tub
    Hot tub
  • Breakfast available
    Breakfast available
  • Spa
    Spa
The price is AU$113
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
Central Promenade, Douglas, England, IM2 4NA
  • Douglas Beach
    1 min walk
  • Palace Casino
    1 min walk
  • Gaiety Theatre
    12 min walk
  • Isle of Man (IOM)
    23 min drive

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking, Sea View

Standard Room, 2 Single Beds, Non Smoking, Sea View

Standard Room, 2 Single Beds, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
Coffee/tea maker
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
LED TV
Sofa bed
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

View from room

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

The Sefton

Pool
Free WiFi
Restaurant
Gym
4.1 out of 5, Very good, (411)
The price is AU$144
for 1 night
includes taxes & fees
8 Dec - 9 Dec
The Sefton

About the area

Douglas

At Best Western Palace Hotel & Casino you'll be within steps of Douglas Beach and Palace Casino. Highlights at this beachfront hotel include 2 restaurants, a full-service spa and a casino. .The restaurant, Paragon Restaurant, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Spend the day at the beach and enjoy the on-site indoor swimming pool, gym and Hot tub. Business amenities include meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a sauna and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 10 AM. There's also the convenience of self parking. .Sights within a 20-minute walk of this 4-property class Douglas hotel include Gaiety Theatre and Manx Museum.

What's nearby

  • Douglas Beach - 1 min walk - 0.2 km
  • Palace Casino - 1 min walk - 0.2 km
  • Gaiety Theatre - 12 min walk - 1.1 km
  • Manx Museum - 19 min walk - 1.7 km
  • Tynwald - 2 min drive - 1.9 km

Getting around

  • Douglas Ferry Station - 7 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬15 min walk
  • ‪The Woodbourne - ‬20 min walk
  • ‪Terrace Chippy & Diner - ‬20 min walk
  • ‪Victoria Grill - ‬3 min drive
  • ‪Sam Webbs - ‬13 min walk

About this property

Best Western Palace Hotel & Casino

Beachfront, with full-service spa
Best Western Palace Hotel & Casino offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A casino, a hot tub, and a sauna are also featured at the business-friendly Best Western Palace Hotel & Casino. Parking is available for a fee.

  • 1 building
  • 133 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1965
  • Casino
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Bar or lounge
Best Western Palace Hotel & Casino offers 133 accommodations with a safe and coffee/tea makers. LED televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.95 per person
  • Self-parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Barclaycard. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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BEST WESTERN Palace Casino Douglas
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BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
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Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

Is parking available at Best Western Palace Hotel & Casino?

Yep, Best Western Palace Hotel & Casino has a self car park for GBP 4 per day.

How much does it cost to stay at Best Western Palace Hotel & Casino?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Best Western Palace Hotel & Casino on 1 Dec 2024 start from AU$112.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Palace Hotel & Casino?

Yep, Best Western Palace Hotel & Casino is on Douglas Beach.

Is there a spa on site at Best Western Palace Hotel & Casino?

Yep, there is an onsite spa at Best Western Palace Hotel & Casino.

Does Best Western Palace Hotel & Casino have a pool?

Best Western Palace Hotel & Casino has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Best Western Palace Hotel & Casino?

Best Western Palace Hotel & Casino features a full-service spa, a health club and an indoor pool.

Does Best Western Palace Hotel & Casino serve breakfast?

Yeah, buffet breakfast is on offer daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Best Western Palace Hotel & Casino?

No, Best Western Palace Hotel & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Palace Hotel & Casino?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Palace Hotel & Casino?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Palace Hotel & Casino?

No, only service animals are allowed.

Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 175 out of 841 reviews" "
Rating 8 - Good. 334 out of 841 reviews" "
Rating 6 - Okay. 224 out of 841 reviews" "
Rating 4 - Poor. 78 out of 841 reviews" "
Rating 2 - Terrible. 30 out of 841 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Gareth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.
Stayed 2 nights in Aug 2024

6/10 Okay

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was just what we needed for a short break. The only complaint I had was the wi-fi, it was very hit and miss and with a teenage child it was very important!
Stayed 2 nights in Aug 2024

8/10 Good

Phillip, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Best Western Palace Hotel is a good choice for those wanting a holiday in Douglas, with the ability to walk to various local attractions. The hotel has excellent and friendly staff, but the service is limited. Caution: They only service your room every third full day of your stay. For a hotel claiming to be 4 Star, this is insufficient. The rooms are comfortable and clean, with plenty of space in the King Size sea view rooms. The public areas could use a refresh, and in particular the carpets are old, old-fashioned and threadbare in parts. The hotel has access to two restaurants and two bars. We didn't use the Paragon Bar, which is attached to the restaurant of the same name. This restaurant serves breakfast, lunch and dinner. We only ate breakfast there, but were happy with both the buffet and a la carte service. The second bar is Looky's, a newly refurbished bar are with comfortable seating and a reasonable range of drinks at OK prices. My one complaint about this bar is that it reserved tables for people from outside the hotel. This was disappointing, as as hotel residents one would expect to be ably to find a comfortable seat in one's own hotel bar. The second restaurant is the majestic. This is a Chinese restaurant with access from the Promenade and the hotel. The food here was authentic Chinese and very good value for money. The staff were very friendly. We ate there twice in four nights.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with great sea views
Stayed 4 nights in Jun 2024

6/10 Okay

Lloyd

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is in a great location with all the amenities you would need however it’s very tired and in need of an update. They have started by the looks of it with a newly laid car park, new bar and a new area in the restaurant. I’m sure if they do the rest of the hotel to those standards it will be really nice
Stayed 2 nights in Jul 2024

8/10 Good

Gerard

Liked: Staff & service
Stayed 2 nights in Jul 2024

2/10 Terrible

Michael

Stayed 4 nights in Jul 2024

8/10 Good

Orquidea

Travelled with family
Liked: Staff & service, amenities
No comments
Stayed 2 nights in Jul 2024

8/10 Good

Kathryn

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2024

8/10 Good

Roisin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Staff are so lovely at this hotel and breakfast is amazing, plenty of variety. The room was comfortable.
Stayed 4 nights in Jul 2024

8/10 Good

steven

Stayed 3 nights in Jul 2024

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

4/10 Poor

Mrs M

Disliked: Cleanliness, staff & service, property conditions & facilities
We where are from Friday until Monday morning with no cleaning of the room we had to keep asking for clean towels.
Stayed 3 nights in Jul 2024

6/10 Okay

Gary

Travelled with group
Disliked: Amenities, property conditions & facilities
The hotel itself was dilapidated, apart from Looky’s bar and the Fitness Club, which had clearly recently been modernised to a good standard. I didn’t go in the Casino but I suspect that this was plush. The dining room for Breakfast was crowded but the food was quite good. The rooms and the corridors were very tired and basic in decor and comfort. The shower was outdated and didn’t work well. The toilet did not flush easily. The bathroom was small and lacked sufficient room for showering and ablutions.
Stayed 1 night in Jul 2024

8/10 Good

Jayne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

8/10 Good

mark

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Value for money
Rooms a little dated but location was good. Health suite was good with wonderful views across the bay from the pool
Stayed 1 night in Jul 2024

8/10 Good

Anne

Travelled with partner
Great time!
Stayed 2 nights in Jul 2024

4/10 Poor

Claire Louise

Travelled with partner
Disliked: Staff & service
Paid for breakfast, clear as day through the expedia app and confirmed vja online chat. Staff saying we cannot have it during check in. Meaning stress trying to contact expedia while on our trip.
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino excelent
Stayed 1 night in Jul 2024

6/10 Okay

Linda

Liked: Staff & service
Disliked: Cleanliness, room comfort
Food and restaurant really good.Hotel in general very tired.Leisure complex good .
Stayed 4 nights in Jun 2024

10/10 Excellent

Murray

Overall a nice end to the TT
Stayed 2 nights in Jun 2024

8/10 Good

mary clare, manchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our room was spacious with a great view, the bathroom was clean with the shower and bath taps easy to use .
Stayed 4 nights in Jun 2024

8/10 Good

Patricia, Wirral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great location along the prom, sea view room was excellent, lovely view. Hotel facilities were great 3 restaurants on site all reasonably priced. Would recommend and stay again. Only downside was the shower needs upgrading, presently via the taps, power shower would be great!
Stayed 3 nights in Jun 2024