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Sheraton Grand Seattle

4.5 star property
Luxury Seattle hotel in Downtown Seattle with a 24-hour fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Grand Seattle

Exterior
Indoor pool
Restaurant
Exterior
Mini-fridge, coffee/tea maker

Reviews

8.8 out of 10

Excellent

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Pool
  • Room service
  • Bar
  • Gym
  • Parking available
  • Air conditioning

Explore the area

Map
1400 6th Ave, Seattle, WA, 98101
  • Seattle Central Business District
    1 min walk
  • Washington State Convention Center
    3 min walk
  • Paramount Theatre
    6 min walk
  • Seattle, WA (BFI-Boeing Field)
    9 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, City View

Pillow-top beds, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Pillow-top beds, in-room safe, desk, blackout curtains

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Pillow-top beds, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Pillow-top beds, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Pillow-top beds, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, blackout curtains

Premium Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Breakfast meal

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
TV
Pillow menu
  • 111 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Pillow-top beds, in-room safe, desk, blackout curtains

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Mini-fridge
TV
Pillow menu
Separate bedroom
Blackout curtains
  • 71 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
TV
Pillow menu
Separate bedroom
Blackout curtains
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
Hairdryer
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hyatt Regency Seattle

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (4585)
The price is AU$358
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Hyatt Regency Seattle

About the area

Seattle

A luxury stay in the heart of Seattle awaits you at Sheraton Grand Seattle. Within just a 10-minute stroll, you'll find Washington State Convention Center and Pike Place Market. Highlights at this hotel include a restaurant, an indoor swimming pool and a 24-hour gym. .The fine-dining restaurant, Loulay Kitchen & Bar, serves French cuisine and is open for lunch and dinner. Fountain Wine Bar is the hotel's own wine bar. 3400 square feet (316 square metres) of event facilities include 51 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning to-go breakfast is served between 6 AM and 1:00 PM. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4.5-property class Downtown Seattle hotel include Bell Street Cruise Terminal at Pier 66 and Space Needle.

What's nearby

  • Washington State Convention Center - 3 min walk - 0.3 km
  • Pike Place Market - 8 min walk - 0.7 km
  • Bell Street Cruise Terminal at Pier 66 - 19 min walk - 1.6 km
  • Space Needle - 3 min drive - 1.8 km
  • Seattle Waterfront - 4 min drive - 2.3 km

Getting around

  • Westlake Station - 5 min walk
  • King Street Station - 19 min walk
  • Seattle-Tacoma International Airport (SEA) - 20 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬3 min walk
  • ‪Monorail Espresso - ‬2 min walk
  • ‪Elephant & Castle - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪MOD Pizza - ‬1 min walk

About this property

Sheraton Grand Seattle

Luxury Seattle hotel in Downtown Seattle with a 24-hour fitness centre
Sheraton Grand Seattle offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 51 meeting rooms. Event space at this hotel measures 3400 square feet (316 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and a garden are also featured at the luxury Sheraton Grand Seattle. Parking is available for a fee.

This 4.5-star Seattle hotel is smoke free.

  • 1236 guestrooms or units
  • 35 levels
  • 3400 sq ft of conference space
  • 316 sq. m of conference space
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sheraton Grand Seattle offers 1236 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, Filipino, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 30 per night)
  • Secured valet parking on site (USD 60 per night)

Food and drink

  • Daily breakfast to-go available 6 AM to 1:00 PM for a fee: USD 3 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Fountain Wine Bar
  • Loulay Kitchen & Bar
  • Starbucks

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (3,400 square foot of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 35 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Maximum 1 (weight limit: 80 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per night
  • Destination fee: USD 29.59 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 3 to 15 per person
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Self-parking fee: USD 30 per night
  • Valet parking fee: USD 60 per night
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Seattle Sheraton
Hotel Sheraton Seattle
Seattle Hotel Sheraton
Seattle Sheraton
Seattle Sheraton Hotel
Sheraton Hotel Seattle
Sheraton Seattle
Sheraton Seattle Hotel
Sheraton Seattle Hotel
Sheraton Grand Seattle Hotel
Sheraton Grand Seattle Seattle
Sheraton Grand Seattle Hotel Seattle

Frequently asked questions

What is the cancellation policy at Sheraton Grand Seattle?

Sheraton Grand Seattle offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand Seattle?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Sheraton Grand Seattle on 1 Dec 2024 start from AU$275.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand Seattle?

Yep, Sheraton Grand Seattle has a self car park for USD 30 per night.

Are there any beaches close to Sheraton Grand Seattle?

The closest beach to Sheraton Grand Seattle is Alki Beach (6 km).

Does Sheraton Grand Seattle have a pool?

Sheraton Grand Seattle has an indoor pool.

What makes Sheraton Grand Seattle a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sheraton Grand Seattle.

Does Sheraton Grand Seattle serve breakfast?

Sure does, to-go breakfast is on offer daily from 6 AM to 1:00 PM.

Is there a free airport shuttle available at Sheraton Grand Seattle?

No, Sheraton Grand Seattle does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Grand Seattle?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sheraton Grand Seattle?

Check-in begins at 3:00 PM. Check-out time is noon.

Sheraton Grand Seattle Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1091 out of 1702 reviews" "
Rating 8 - Good. 339 out of 1702 reviews" "
Rating 6 - Okay. 136 out of 1702 reviews" "
Rating 4 - Poor. 72 out of 1702 reviews" "
Rating 2 - Terrible. 64 out of 1702 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Riju

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Oct 2024

10/10 Excellent

Faye

Travelled with family
Liked: Cleanliness, staff & service, amenities
V
Stayed 2 nights in Aug 2024

8/10 Good

Alexandra

Stayed 3 nights in Aug 2024

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and super pleasant to work with. Rooms were super clean and elegant.
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel

Stayed 7 nights in Aug 2024

10/10 Excellent

Zohair

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Only complaint was the wall plugs did not seem to work appropriately in my room. Any of them
Stayed 2 nights in Aug 2024

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff and location. Room was clean. Didn't like the $30 breakfast
Stayed 1 night in Aug 2024

4/10 Poor

Robert

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
No upfront message about resort/destination fee. Bathroom/toilet was dirty upon arrival. Booked a King size bed and received a Queen for our stay. Coffee machine in room was disgusting. Would not recommend this hotel based on the cleanliness alone. With other options in Seattle of similar value, this hotel should not be a number 1 choice.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
The king size bed was very comfortable. I like the sliding shower faucet. Even though we were in downtown Seattle, we did not hear traffic noise or noises from other rooms. It was also great they allow dogs.
Stayed 1 night in Aug 2024

8/10 Good

Darby

Stayed 1 night in Aug 2024

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and polite.
Stayed 1 night in Aug 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, property conditions & facilities
Thanks for the great experience
Stayed 1 night in Aug 2024

10/10 Excellent

Karen J

Stayed 1 night in Aug 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Petur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Cassidee

Stayed 1 night in Aug 2024

6/10 Okay

Mark

Travelled with family
The room was nice. The elevator broke twice in two days and it is hard for us to use stairs. Lots of homeless people near the property.
Stayed 2 nights in Jun 2024

8/10 Good

Haifah

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Property looks somewhat outdated.
Stayed 3 nights in Aug 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Sheraton hotel downtown Seattle
Had a great time. Well located in town for shopping, dining. Great sevice at bar/lounge. Concierge was kind and professional.
Stayed 1 night in Aug 2024

6/10 Okay

Randall

Liked: Cleanliness, staff & service
Great location.
Stayed 1 night in Aug 2024

6/10 Okay

Ronald, Kelowna

Travelled with partner
Liked: Cleanliness
The wait staff, bell man, valet, housekeeping were all awesome. Room service was an issue, no cutlery arrived with the meal and when we called down they argued with us about the cutlery that it was there. It wasn’t! Someone finally brought some up but the food was cold by then. Had to call twice to get the tv to work and $65 a day for parking is ridiculous.
Stayed 2 nights in Aug 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples anniversary getaway.
This is our 5th time staying here. We normally rate it very high. They dropped the ball on a few things this time which was disappointing. For the most part we enjoy this hotel, the staff and the location is great. The club Lounge is not worth it anymore. Used to be much better but very sparse on items the last couple times we’ve stayed there. Won’t bother with that again. We were there for our anniversary and they said they would drop something in the room but they didn’t. Not a big deal though. All in all it’s s sad till a nice hotel though.
Stayed 3 nights in Aug 2024

2/10 Terrible

Mike

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
4 star look 1 star service.
Overall the staff was beyond terrible. Walking away while me and my daughter were asking a question. Full on just ignoring us and other clients. The security actually walked by us, we waited for him, he was talking on his phone once done just walked by. The elevators were down and they would not allow us to access the stairs and said they do not exist. The check in went just as bad, and they held the room so it was late. Overall its an expensive hotel but will 1 star service.
Stayed 2 nights in Aug 2024

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness, property conditions & facilities
This is a nice clean hotel in a good area. There is a parking garage directly across the street or valet is available. There’s a Starbucks in the lobby as well as a wine bar and another restaurant (didn’t try that one). Cheesecake Factory is right across the street which is nice. We booked a double room and everything was clean, coffee was included and one bottle of water. There is a fridge as well as a safe in the room as well as lots of power outlets. We stayed for 2 nights and asked for housekeeping as we were a family of 4 but did not receive service. It would have been nice to have fresh towels but we made do. My biggest complaint is that because we booked through Expedia, free wifi was not included EVEN THOUGH WE PAID A RESORT FEE! This is completely insane in 2024. If you book directly through the hotel, you can access the wifi. I heard a number of guests complain about it to the desk but they didn’t change it for them. The resort fee is deducted if you spend money at one of their restaurants (including Starbucks) and it is $25/day so they are still getting your money! I would be fine with this if it included wifi but I would likely not stay here again because of it. Otherwise, it is a good hotel in a good location
Stayed 2 nights in Aug 2024