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Waldorf Astoria Shanghai on the Bund

5.0 star property
Riverfront Shanghai hotel in Downtown Shanghai with 4 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Waldorf Astoria Shanghai on the Bund

Lobby
Exterior
Deluxe River View Room Double Queen Bed | City view
Exterior
Courtyard

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Housekeeping
  • 24/7 front desk
  • Gym
The price is AU$445
includes taxes & fees
9 Jan - 10 Jan 2025

Explore the area

Map
No. 2, Zhong Shan Dong Yi Road, Huang Pu District, Shanghai, Shanghai, 200002
  • Former French Concession
    4 min walk
  • Goodfellas
    2 min walk
  • East Nanjing Road Station
    11 min walk
  • Shanghai (PVG-Pudong Intl.)
    44 min drive

Room options

View all photos for Presidential Suite

Premium bedding, pillow-top beds, free minibar items, in-room safe

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
  • 260 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Noble Suite

Premium bedding, pillow-top beds, free minibar items, in-room safe

Noble Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
  • 210 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Luxury River View Suite

Heritage Luxury River View Suite

Heritage Luxury River View Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
  • 120 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Bund Heritage River View Suite

Bund Heritage River View Suite

Bund Heritage River View Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
  • 65 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Queen Bund Heritage Suite

Double Queen Bund Heritage Suite

Double Queen Bund Heritage Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
  • 65 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Deluxe City View Room

Premium bedding, pillow-top beds, free minibar items, in-room safe

King Deluxe City View Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
  • 45.0 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Queen Deluxe City View Room

Premium bedding, pillow-top beds, free minibar items, in-room safe

Double Queen Deluxe City View Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Bund Heritage Suite

King Bund Heritage Suite

King Bund Heritage Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
  • 65.0 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Club River View Suite

Heritage Club River View Suite

Heritage Club River View Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
  • 80 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for King Luxury Panorama River View Suite

King Luxury Panorama River View Suite

King Luxury Panorama River View Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
  • 100 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for King Luxury Suite

King Luxury Suite | Living area

King Luxury Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Junior Suite

King Junior Suite

King Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe River View Room King Bed

Premium bedding, pillow-top beds, free minibar items, in-room safe

Deluxe River View Room King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
Hypo-allergenic bedding
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Panorama River View Room King Bed

Premium Panorama River View Room King Bed

Premium Panorama River View Room King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
Hypo-allergenic bedding
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe Room

Premium bedding, pillow-top beds, free minibar items, in-room safe

King Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe River View Room Double Queen Bed

Deluxe River View Room Double Queen Bed

Deluxe River View Room Double Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
Hypo-allergenic bedding
  • 500 sq m
  • River view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Double Queen Deluxe Room

Premium bedding, pillow-top beds, free minibar items, in-room safe

Double Queen Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Minibar (some free items)
LCD TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

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About the area

Shanghai

A luxury stay in the heart of Shanghai awaits you at Waldorf Astoria Shanghai on the Bund. Within just a 10-minute stroll, you'll find The Bund and Nanjing Road Shopping District. Highlights at this Art Deco hotel include 4 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at Waldorf Astoria Spa can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Grand Brasserie, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Long Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym and sauna. 10550 square feet (980 square metres) of event facilities include 11 meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of car rentals on site. .Sights within a 20-minute walk of this 5-property class Downtown Shanghai hotel include Yu Garden and People's Square.

What's nearby

  • The Bund - 5 min walk
  • Nanjing Road Shopping District - 7 min walk
  • Yu Garden - 11 min walk
  • People's Square - 19 min walk
  • Oriental Pearl Tower - 5 min drive

Getting around

  • East Nanjing Road Station - 11 min walk
  • Shanghai South Railway Station - 14 min drive
  • Pudong International Airport (PVG) - 44 min drive

Restaurants

  • ‪The Fellas - ‬2 min walk
  • ‪Goodfellas - ‬2 min walk
  • ‪Da Ivo - ‬3 min walk
  • ‪Lan兰 - ‬1 min walk
  • ‪南海饭店 - ‬3 min walk

About this property

Waldorf Astoria Shanghai on the Bund

Riverfront Shanghai hotel in Downtown Shanghai with 4 restaurants
Waldorf Astoria Shanghai on the Bund offers its guests a full-service spa, an indoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 10550 square feet (980 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Waldorf Astoria Shanghai on the Bund.

Smoking is allowed in designated areas at this 5-star Shanghai hotel.

  • 260 guestrooms or units
  • 24 levels
  • 2 buildings
  • 4 dining venues
  • 10550 sq ft of conference space
  • 980 sq. m of conference space
  • Built in 2011
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Waldorf Astoria Shanghai on the Bund offers 260 accommodations with DVD players and minibars (stocked with some free items). Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Waldorf Astoria Spa has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 320 for adults and CNY 320 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Grand Brasserie
  • Long Bar
  • Pelham's
  • Salon de Ville
  • Wei Jing Ge

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Shopping
  • Stereo

Family friendly

  • DVD player
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10,550 square feet of conference space
  • 11 meeting rooms
  • Business centre

Outdoors

  • Garden
  • On a river
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Free minibar (limited items)
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Additional fees apply to children above 5 years old for breakfast.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 583 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 320 for adults and from CNY 320 for children
  • Rollaway bed fee: CNY 583 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Waldorf Astoria Hotel Shanghai Bund
Waldorf Astoria Shanghai Bund
Waldorf Astoria Shanghai On The Bund Hotel Shanghai
Waldorf Astoria Shanghai Bund Hotel
Waldorf Astoria Bund Hotel
Waldorf Astoria Bund
Waldorf Astoria Shanghai on the Bund Hotel
Waldorf Astoria Shanghai on the Bund Shanghai
Waldorf Astoria Shanghai on the Bund Hotel Shanghai

Frequently asked questions

What is the cancellation policy at Waldorf Astoria Shanghai on the Bund?

Waldorf Astoria Shanghai on the Bund offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Waldorf Astoria Shanghai on the Bund?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Waldorf Astoria Shanghai on the Bund on 9 Jan 2025 start from AU$445.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Waldorf Astoria Shanghai on the Bund?

Yep, Waldorf Astoria Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Waldorf Astoria Shanghai on the Bund have a pool?

Waldorf Astoria Shanghai on the Bund has an indoor pool.

What luxury perks are available at Waldorf Astoria Shanghai on the Bund?

Waldorf Astoria Shanghai on the Bund features a full-service spa, an indoor pool and 4 restaurants. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Waldorf Astoria Shanghai on the Bund a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Waldorf Astoria Shanghai on the Bund.

Is Waldorf Astoria Shanghai on the Bund family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Waldorf Astoria Shanghai on the Bund is a hit with families.

Are there hot tubs in the rooms at Waldorf Astoria Shanghai on the Bund?

No, but there are deep-soaking baths in the guestrooms.

Does Waldorf Astoria Shanghai on the Bund serve breakfast?

Yeah, buffet brekkie is served weekdays between 6:30 AM and 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Waldorf Astoria Shanghai on the Bund?

No, Waldorf Astoria Shanghai on the Bund does not offer an airport shuttle service.

Is there a bar or restaurant at Waldorf Astoria Shanghai on the Bund?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Waldorf Astoria Shanghai on the Bund?

Check-in begins at 2:30 PM. Check-out time is noon.

Are pets allowed at Waldorf Astoria Shanghai on the Bund?

No, pets are not allowed.

Waldorf Astoria Shanghai on the Bund Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 383 out of 499 reviews" "
Rating 8 - Good. 76 out of 499 reviews" "
Rating 6 - Okay. 16 out of 499 reviews" "
Rating 4 - Poor. 13 out of 499 reviews" "
Rating 2 - Terrible. 11 out of 499 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Malcolm, Tyler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to visit and see The Bund. Very nice rooms. The breakfast was VERY pricey for what you get. I would suggest visiting The Walking Street (only about 11 minutes walk from the hotel) for meals.
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Stayed 1 night in Aug 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Totally recommend this hotel
Stayed 6 nights in Aug 2024

10/10 Excellent

max

Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with impeccable service. The property is close to all the major attractions (The Bund, Nanjing Lu, and Yu Garden). We will definitely be back!
Stayed 2 nights in Aug 2024

10/10 Excellent

Qing Sheng

Travelled with partner
Excellent hotel!
Stayed 5 nights in Jul 2024

10/10 Excellent

Jing

Travelled with family, Travelled with family and small children
Liked: Amenities
Very good customer service.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Feifei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Marko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the centre of the centre, superb hotel in excellent location. Thank you Waldorf Astoria we had fantastic week with you. True Waldorf experience.
Stayed 7 nights in Jul 2024

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Waldorf was outstanding. The rooms are beautiful, spacious and well equiped and the staff are very helpful and friendly.
Stayed 4 nights in May 2024

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and good services
Stayed 2 nights in Jul 2024

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t be better. Rooms were plush. The river view is amazing, so be sure to get a river view if you will be spending any time in the room. It was my husbands birthday and they put balloons and a lovely cake for him. We loved it!
Stayed 1 night in Apr 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute property and great hosts

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the sevice and food are excellent, but the room is tired, especially the bathroom. overall, the stay is fantastic.
Stayed 4 nights in Jan 2024

10/10 Excellent

chun hean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious hotel with friendly and helpful staffs. Will definitely choose to stay here again when i visit Shanghai in future
Stayed 3 nights in Jan 2024

10/10 Excellent

U-Mui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Breakfast options are surprisingly fewer than usual for a high end hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Albert

Stayed 1 night in Dec 2023

8/10 Good

Qianruo

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
这次近一个月的中国之行，我们待了几家高档酒店，其中，上海璞丽、南京Ritz Carlton，以及两家Waldorf Astoria - 北京和上海，我们印象深刻。他们各部门员工服务热诚，带给我们温暖的回忆，我们很感谢。除了整体品质出众之外，我们最喜欢璞丽的装饰风格和专业服务，南京RC的温暖服务，特别值得一提的是早上自助餐经理Bella Chen给我们优质印象，以及WA一流的建筑和装饰。我们希望能有机会再来一趟中国行，再能待在这几家酒店。除此之外，若是我還能有些要求的话，我希望北京WA早上自助餐厨房工作人员能在我享用早餐时，稍稍安静点！另外，就是能在RC、WA多听到些播放的合适中国音乐。
Stayed 1 night in Nov 2023

4/10 Poor

Ali

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
A very bad and unpleasant experience
Disappointing experience. We have struggled during our stay because we don’t speak Chinese. During my stay, the hotel was full of security guards who were not letting us get inside the hotel for a long period, because some important person was visiting. The hotel didn’t warn us or notify us ahead of this. Every time we ask concierge to book taxi for us the process was not easy to follow and takes very long time and you have to walk some distance to meet the taxi driver in a different location because taxis are not allowed to stop near hotel entrance. Overall the stay was disappointing and I can’t recommend this hotel at all.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty nice hotel, staff with good location. Stay was relaxing and comfortable.
Stayed 4 nights in Oct 2023

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, luxury hotel. Very helpful staff. Wonderful rooms and a lovely relaxed, welcoming feel to the hotel.
Stayed 2 nights in Oct 2023