Ratings based on 967 Verified Reviews

Real reviews from guests who’ve stayed
4.1 out of 5
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
3 out of 5
by A verified traveller

Posted 7 Oct. 2024 on Expedia
The property is well located, and clean. Beds are sufficient and included breakfast is acceptable. The heater in our room set off the smoke alarm and we were without heat for the weekend as no other rooms were available.
Comment from Hotel Management
8 Oct. 2024 by SureStay Plus Hotel by Best Western Canalta, Hotel Management
Thank you for sharing your recent experience with us. While we are glad to hear that you found our property well-located and clean, and that the breakfast and beds met your expectations, I sincerely apologize for the inconvenience you experienced with the heater in your room.The smoke alarm activation and lack of heat for the weekend is certainly not the level of comfort we aim to provide, and I regret that we were unable to offer an alternative room during your stay. Please know that our maintenance team has been alerted to this issue, and we are taking steps to ensure it doesn’t happen again in the future.I understand how this impacted your overall experience, and I hope you’ll give us another opportunity to make it right. Thank you again for your valuable feedback. We appreciate your understanding and hope to welcome you back soon.
3 out of 5
by A verified traveller

Posted 6 Oct. 2024 on Expedia
Check in was good. Breakfast … where do I start… too small of an area, there was food littered everywhere, no utensils to eat, definitely need more then one person looking after a busy Saturday morning. Pool was ok…. Lots of unsupervised kids. Second night we stayed was very noisy. Kids jumping off the beds in the room above us til 1030 at night. Parking right outside our room was lovely but big noisy diesel work trucks should not be allowed to park right up to the building.
Comment from Hotel Management
7 Oct. 2024 by SureStay Plus Hotel by Best Western Canalta, Hotel Management
Thank you for staying with us at the SureStay Plus Hotel by Best Western Canalta and for taking the time to provide your detailed feedback.I’m glad to hear that your check-in experience went smoothly and that you appreciated the convenience of parking outside your room. However, I sincerely apologize for the challenges you faced during your stay, particularly with our breakfast area and the noise disturbances.I also apologize for the noise from unsupervised children in the pool and from the room above you. We’ll remind guests of our quiet hours policy to ensure everyone has a restful stay. Your comments regarding large diesel trucks parking near guest rooms will also be reviewed with our team, as we aim to maintain a peaceful environment for all guests.We appreciate your constructive comments and hope you’ll give us another chance to provide you with a more enjoyable stay in the future.
5 out of 5
by A verified traveller

Comfy and clean stay

Posted 5 Oct. 2024 on Hotels
This was our second stay at this hotel and it was just as great as the first time. Comfy beds, clean rooms, good breakfast, and awesome swimming pool. The staff were pleasant and accomodating. No complaints here
Comment from Hotel Management
6 Oct. 2024 by SureStay Plus Hotel by Best Western Canalta, Hotel Management
Thank you so much for your kind words and for choosing to stay with us again! We’re thrilled to hear that your second visit was just as great as the first. It’s wonderful to know you enjoyed our comfy beds, clean rooms, breakfast, and pool, as well as the service provided by our staff.Your continued support means the world to us, and we’re grateful that you took the time to share your experience. We look forward to welcoming you back for another stay in the future!Best regards,
1 out of 5
by A verified traveller

Posted 5 Oct. 2024 on Expedia
We booked a King bed room with a pullout couch and a walk in shower. We were given a small room with a double bed and a tub. The room had flies in it and a broken sink that sprayed when it was turned on fully and wasn’t draining properly. The front desk staff said there was nothing they could do and dismissed all of our concerns. We reached out to management and they gave no response. I wouldn’t recommend it to anyone.
Comment from Hotel Management
6 Oct. 2024 by SureStay Plus Hotel by Best Western Canalta, Hotel Management
Thank you for sharing your feedback, and I sincerely apologize for the experience you had during your stay. This is certainly not the level of service or accommodation we aim to provide, and I regret that we failed to meet your expectations.We deeply value your feedback, as it helps us improve. I would appreciate the opportunity to make this right. If you're open to it, please contact me directly so we can discuss how to better accommodate you in the future.Thank you again for bringing these issues to our attention. I hope we can restore your faith in our hotel.
4 out of 5
by A verified traveller

Posted 5 Oct. 2024 on Expedia
Conveniently close the Royal Tyrrell Museum in Drumheller. Place is a little dated & could use a bit of a freshen up. Pool, hot tub & exercise room were good for unwinding.
Comment from Hotel Management
6 Oct. 2024 by SureStay Plus Hotel by Best Western Canalta, Hotel Management
Thank you for taking the time to share your experience and for choosing to stay with us during your visit to Drumheller. We’re glad to hear that our location near the Royal Tyrrell Museum was convenient for you and that you enjoyed relaxing in our pool, hot tub, and exercise room.We appreciate your feedback regarding the property’s appearance. While we strive to maintain a welcoming atmosphere, we recognize the importance of keeping things fresh and up to date. Your comments are valuable, and we’ll certainly take them into consideration as we look for ways to improve.We hope to welcome you back in the future and provide you with an even more comfortable stay.
5 out of 5
by A verified traveller

Posted 4 Oct. 2024 on Expedia
Nice hotel, clean, good breakfast. Close to multiple restaurants for supper.
Comment from Hotel Management
4 Oct. 2024 by GM, Hotel Management
Thank you for your great review! We're glad to hear you enjoyed the cleanliness of the hotel and our breakfast. It's wonderful that our location worked well for you with plenty of nearby dining options. We hope to welcome you back soon!
5 out of 5
by A verified traveller

Posted 3 Oct. 2024 on Expedia
Comment from Hotel Management
3 Oct. 2024 by GM, Hotel Management
From all of us here at SureStay in Drumheller, thank you for staying with us. We hope to see you again soon.
5 out of 5
by A verified traveller

Posted 1 Oct. 2024 on Hotels
Comment from Hotel Management
2 Oct. 2024 by GM, Hotel Management
Thank you so much for choosing to stay with us. I'm glad we could meet your expectations and I do hope our team can look after you again soon.
5 out of 5
by A verified traveller

Posted 30 Sep. 2024 on Expedia
Good
Comment from Hotel Management
30 Sep. 2024 by SureStay Plus Hotel by Best Western Canalta, Hotel Management
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience during your stay with us. It’s always our goal to provide excellent service and a comfortable environment for our guests, and we're thrilled that we met your expectations.Your feedback means a lot to us, and we hope to welcome you back soon for another fantastic stay!
4 out of 5
by A verified traveller from Red Deer

Posted 29 Sep. 2024 on Expedia
The property was close to everything. The room was clean but the bedd and pillows needed a good cleaning (smelled of body odour). No other issues.
Comment from Hotel Management
30 Sep. 2024 by SureStay Plus Hotel by Best Western Canalta, Hotel Management
Thank you for taking the time to share your experience and for rating us 4/5. We're glad to hear that you enjoyed the convenience of our location and found your room to be clean. However, I sincerely apologize for the issue you encountered with the bedding and pillows. This is certainly not the standard we strive to uphold, and I will ensure our housekeeping team addresses this to prevent any future occurrences.Your feedback is invaluable in helping us improve, and we appreciate you bringing this to our attention. We hope to welcome you back soon for an even better experience.Thank you again for choosing SureStay Plus Hotel by Best Western Canalta!