6/10 Okay
Sarna
Travelled with family
2 Nov 2024
Disliked: Cleanliness
Disappointed with my stay here. There was an issue with my booking when I had booked for 3 adults but expedia send me booking for 2 adults only. I called the hotel and told them and they said to me that was fine and no extra charges was mentioned. I had stayed with them on the 29th of September and we mentioned our booking for the 23rd to 29th of October with 3 adults and were told it was all good. When we arrived on the 23rd the reception said the booking was for 2 only and we had to pay extra 150 aed per night for an extra bed which wasnt mentioned before. After a lot of discussion we were finally allowed to check in even though we had paid the full amount 6 days in advance. The guy at the reception refused to give us an extra bed and was not nice.
The porter mentioned the sofa bed to us and told housekeeping to gave us extra blankets. We used the sofa bed which I’m sure had bed bugs us I was bitten terribly by something. Also the plumbing on the toilets were terrible it kept blocking mention to reception twice but no improvement. I had stayed at this same hotel in 2019 and my experience was better than it was this time. The porters are very helpful but that is the only positive I found.
Sarna
Stayed 6 nights in Oct 2024