Hilton Dubai Palm Jumeirah

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Dubai Palm Jumeirah

View from room
Executive Suite, 1 Bedroom, Balcony, Sea View | View from room
2 outdoor pools, free pool cabanas, pool umbrellas
Sports facility
Sports facility

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
The price is AU$548
includes taxes & fees
25 Dec - 26 Dec

Explore the area

Map
Palm Jumeirah Trunk Road, Dubai
  • Nakheel Mall
    14 min walk
  • The View at The Palm
    16 min walk
  • The Pointe
    5 min drive
  • Dubai (DXB-Dubai Intl.)
    29 min drive

Room options

Room, 2 Double Beds, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 40 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Sea View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Hairdryer
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Balcony, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

Executive Room, 2 Double Beds, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 40 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

Presidential Suite, Terrace, Sea View

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 220 sq m
  • Sleeps 6
  • 1 King Bed

Royal Suite, Balcony, Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 390 sq m
  • Sleeps 6
  • 1 King Bed

Suite, 1 Bedroom, Balcony, Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Room, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 40 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Hairdryer
  • Sleeps 6
  • 3 King Beds

Executive Room, 1 King Bed, Balcony, Corner

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 56 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Double Beds, Balcony, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 40 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 Double Bed, View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Hairdryer
  • Sleeps 3
  • 1 Double Bed

Executive Room, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 40 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom, Balcony, Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 124 sq m
  • Sleeps 4
  • 1 King Bed

Executive Room, 1 King Bed, Balcony, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Balcony, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 40 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Balcony, Corner

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 56 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 Bedroom, Balcony, Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 83 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

Family Room, 1 King Bed (Connecting Rooms)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 80 sq m
  • Partial sea view
  • Sleeps 5
  • 1 King Bed

Family Room, 1 King Bed, Sea View (Deluxe, Connecting Rooms)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 80 sq m
  • Sleeps 5
  • 1 King Bed

Room, 1 King Bed, Accessible, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 40 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Sea View (Cabana)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Hairdryer
  • Sleeps 3
  • 2 Double Beds

Suite, Terrace, Sea View (Imperial)

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Private rooftop hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 352 sq m
  • Sleeps 6
  • 1 King Bed

Similar properties

About the area

Dubai

A luxury stay in Dubai awaits you at Hilton Dubai Palm Jumeirah. You'll be 1.1 km (0.7 mi) from Nakheel Mall and 3.5 km (2.2 mi) from The Pointe. Highlights at this beachfront hotel include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The bistro, Jones The Grocer, serves international cuisine and is open for breakfast, lunch and dinner. Trader Vic's Palm is the hotel's own cocktail bar, serving drinks along with brunch and dinner. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site free kids' club and 24-hour gym. 4553 square feet (423 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also free valet parking, along with the convenience of airport pick-up service. .Sights within a 10-minute drive of this 5-property class Palm Jumeirah hotel include The Walk and Wild Wadi Water Park.

What's nearby

  • Nakheel Mall - 14 min walk
  • The Walk - 7 min drive
  • Marina Beach - 8 min drive
  • Burj Al Arab - 8 min drive
  • Aquaventure - 9 min drive

Getting around

  • Al Ittihad Park Station - 11 min walk
  • Dubai (DWC-Al Maktoum Intl.) - 31 min drive

Restaurants

  • ‪The Penthouse at Five Palm Jumeirah Dubai - ‬3 min walk
  • ‪The Penthouse - ‬3 min walk
  • ‪Beach by FIVE - ‬4 min walk
  • ‪Elevate Business Solutions - ‬3 min walk
  • ‪The Delisserie - ‬3 min walk

About this property

Hilton Dubai Palm Jumeirah

Luxury hotel on the beach, with 2 outdoor pools
Simply walk outside to feel the sun on your face at the white sand beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hilton Dubai Palm Jumeirah, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This luxury hotel also offers a complimentary children's club, a children's pool and a health club. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 605 guestrooms or units
  • 13 levels
  • 10 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 4553 sq ft of conference space
  • 423 sq. m of conference space
  • Built in 2022
  • Kid's club (free)
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Hilton Dubai Palm Jumeirah offers 605 air-conditioned accommodations with minibars and espresso makers. This accommodation offers separate sitting areas and includes dining tables. 55-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Arabic, Dutch, English, Filipino, French, German, Hindi, Russian, Spanish, Swahili, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle at scheduled times and on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 150 for adults and AED 75 for children
  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Barfly by Buddha Bar
  • CLAW BBQ PALM
  • Jones The Grocer
  • McGettigan's Factory Palm
  • Trader Vic's Palm

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (4,553 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 300.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 150 for adults and from AED 75 for children
  • Airport shuttle fee: AED 250 per room
  • Airport shuttle fee per child: AED 250 (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay, Apple Pay and Samsung Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, cash, mobile payments and Google Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses solar energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hilton Dubai Palm Jumeirah Dubai
Hilton Dubai Palm Jumeirah Resort
Hilton Dubai Palm Jumeirah Resort Dubai

Frequently asked questions

What is the cancellation policy at Hilton Dubai Palm Jumeirah?

Hilton Dubai Palm Jumeirah offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Dubai Palm Jumeirah?

As of 24 Dec 2024, prices found for a 1-night stay for 2 adults at Hilton Dubai Palm Jumeirah on 25 Dec 2024 start from AU$539.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Dubai Palm Jumeirah?

Yep, Hilton Dubai Palm Jumeirah has a free self car park and free valet parking.

Are there any beaches close to Hilton Dubai Palm Jumeirah?

The closest beach to Hilton Dubai Palm Jumeirah is Marina Beach (2.2 km).

Is there a spa on site at Hilton Dubai Palm Jumeirah?

Yep, there is an onsite spa at Hilton Dubai Palm Jumeirah. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Hilton Dubai Palm Jumeirah have a pool?

Yep, and guests love it! Hilton Dubai Palm Jumeirah has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Hilton Dubai Palm Jumeirah?

Hilton Dubai Palm Jumeirah features a private beach, 2 outdoor pools and a full-service spa.

Is Hilton Dubai Palm Jumeirah family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hilton Dubai Palm Jumeirah is a hit with families.

Does Hilton Dubai Palm Jumeirah serve breakfast?

You bet, buffet breakfast is available daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton Dubai Palm Jumeirah?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hilton Dubai Palm Jumeirah?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Dubai Palm Jumeirah?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Dubai Palm Jumeirah?

No, only service animals are allowed.

Hilton Dubai Palm Jumeirah Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 324 out of 428 reviews" "
Rating 8 - Good. 58 out of 428 reviews" "
Rating 6 - Okay. 27 out of 428 reviews" "
Rating 4 - Poor. 7 out of 428 reviews" "
Rating 2 - Terrible. 12 out of 428 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Stayed 3 nights in Aug 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfections, good pool.
Stayed 3 nights in Sep 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on The Palm. Excellent service. Would stay again.
Stayed 3 nights in Sep 2024

8/10 Good

Sueli

Stayed 7 nights in Aug 2024

6/10 Okay

Coleen

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and comfortable. I enjoyed the variety of foods I had for breakfast. There was obviously a shortage of bath linens. I had to request washcloths on more than one occasion, and waited for more than 90 minutes to receive it.
Stayed 6 nights in Sep 2024

10/10 Excellent

Neil

Stayed 8 nights in Aug 2024

10/10 Excellent

Justine Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and easily accessible to everywhere
Stayed 9 nights in Sep 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. Only recommendation would be to enforce the no reserving of sun bed rules. We often couldn’t find a free sun bed by 9am as all were reserved with towels.
Stayed 4 nights in Sep 2024

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 6 nights in Sep 2024

10/10 Excellent

Niccolo

Stayed 9 nights in Aug 2024

10/10 Excellent

Julissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Great service. The room was great. Amazing pool and restaurants. Right on the beach. Not one negative thing to say about this location. The service was absolutely 5 star
Stayed 6 nights in Sep 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, location was okay but the taxis did have to go around the block to exit the street. The room itself and facilities were outstanding! Major disappointment: after a 14 hour flight, not having the room ready when we arrived. Check-in was 3pm, we arrived after 4pm, didn’t get access until 5:30pm. Too long to wait for a top hotel - they offered a complimentary drink (non-alcoholic), that was it!
Stayed 3 nights in Sep 2024

10/10 Excellent

Roberto Adorno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I have ever stayed 5 stars
Stayed 6 nights in Sep 2024

10/10 Excellent

Enrique Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great area. Super clean.
Stayed 7 nights in Aug 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Parvin

Disliked: Staff & service, property conditions & facilities
Nothing for kids Drinks not included in half board Food is on repeat menu dont change
Stayed 13 nights in Aug 2024

10/10 Excellent

svend erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Gulayaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel snd staff
Stayed 9 nights in Aug 2024

4/10 Poor

Ahmed Redouane

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel is overrated in many areas and overpriced for what it has to offer. The room is comfortable and large, has balcony and ours was overlooking the beach which I believe is extra cost. We've only used the beach once for a few hours as it was hot, and the sea watch was hot too. Swimming pool is small for the size of the property. The main restaurant, MOWSEM, for the buffet (we had half board) was small for the number rooms and guests staying and this was during August, which is considered low season. We often had to join a long queue for the restaurant while staff wait for guests in the restaurant to leave – this is unacceptable and waste of time at the start of the day. Once we’ve got into the restaurant, it was so packed people are often bumping into each other. Due to long queues, guests had to be diverted to another restaurant, Trader Vic, where the food options are even more limited as it wasn’t designed for buffet. Once we get a table at the restaurant, we’ve had to chase the staff for water. Being a family of 5, we’ve asked for a water bottle at the table to save us running around with cups but couldn’t get it. The staff at the restaurant’s number one objective is to clear empty plates. Nothing else seems to matter! The food quality and offering were appalling for a 5-star hotel. Pastry if rock solid you may lose teeth from biting it, raw and limited salad, one fish for all guests (we only got to see the bones), amateur cakes, constantly reheated chicken, a
Stayed 4 nights in Aug 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
Stayed 9 nights in Aug 2024

10/10 Excellent

Neil

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean friendly place.
Stayed 8 nights in Aug 2024

10/10 Excellent

Delaney, Hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a good location The pool area is lovely, plenty of room and a good pool bar. Plenty of sun loungers and the cabanas are free if you can get them. Rooms always clean and spacious. The staff can’t do enough for you.
Stayed 12 nights in Aug 2024

10/10 Excellent

Djamal

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

SHAMAILA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2024