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Best Western Plus Dubuque Hotel & Conference Center

2.5 star property
Family-friendly Dubuque hotel connected to the convention centre, a quick walk to Kennedy Mall

Photo gallery for Best Western Plus Dubuque Hotel & Conference Center

View from room
Exterior
Standard Room, 1 King Bed, Non Smoking, Kitchenette | Private kitchen
Standard Room, 1 King Bed, Non Smoking, Kitchenette
Executive Suite, 1 King Bed, Non Smoking

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Bar
  • Gym
The current price is AU$146
includes taxes & fees
27 Apr - 28 Apr

Explore the area

Map
3100 Dodge St, Dubuque, IA, 52003
  • University of Dubuque
    ‪17 min walk‬
  • Diamond Jo Casino
    ‪6 min drive‬
  • National Mississippi River Museum and Aquarium
    ‪6 min drive‬
  • Dubuque, IA (DBQ-Dubuque Regional)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Standard Room, 1 King Bed, Non Smoking, Kitchenette | Private kitchen

Standard Room, 1 King Bed, Non Smoking, Kitchenette

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Fridge
HDTV
Pillow-top bed
Premium bedding
Blackout curtains
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Pillow-top bed
Sofa bed - double
Premium bedding
  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (1st Floor;with Sofabed)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (1st Floor;with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (2nd Floor;with Sofabed)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (2nd Floor;with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 41 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Pool View (2nd Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Pool View (2nd Floor)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Pool View (1st Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Pool View (1st Floor)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Fridge, microwave, coffee/tea maker, eco-friendly cleaning products

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Fridge
HDTV
Pillow-top bed
Premium bedding
Blackout curtains
  • 41 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Dubuque

Best Western Plus Dubuque Hotel & Conference Center puts you in the heart of Dubuque, connected to the convention centre and within a 20-minute stroll of Kennedy Mall and University of Dubuque. Highlights at this family-friendly hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The restaurant, Old Chicago Pizza/Taproom, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym, Hot tub and pool loungers. 8000 square feet (743 square metres) of event facilities include 8 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. There's also free self parking, along with the convenience of a free airport shuttle. .With a stay at this Dubuque hotel, you'll be 3.2 km (2 mi) from Loras College and 4.7 km (2.9 mi) from Five Flags Center.

What's nearby

  • Kennedy Mall - 10 min walk - 0.9 km
  • University of Dubuque - 17 min walk - 1.5 km
  • Loras College - 4 min drive - 4.2 km
  • Diamond Jo Casino - 6 min drive - 5.8 km
  • National Mississippi River Museum and Aquarium - 6 min drive - 5.8 km

Getting around

  • Dubuque, IA (DBQ-Dubuque Regional) - 13 min drive

Restaurants

  • ‪Starbucks - ‬18 min walk
  • ‪Chick-fil-A - ‬8 min walk
  • ‪Sonic Drive-In - ‬19 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Casey's General Store - ‬2 min drive

About this property

Best Western Plus Dubuque Hotel & Conference Center

Family-friendly Dubuque hotel connected to the convention centre, a quick walk to Kennedy Mall
Best Western Plus Dubuque Hotel & Conference Center offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 8 meeting rooms, and limo/town car service. Event space at this hotel measures 8000 square feet (743 square metres) and includes a conference centre. A vending machine, an arcade/games room, and gift shops/newsstands are also featured at the family-friendly Best Western Plus Dubuque Hotel & Conference Center. An area shuttle within 8.00 mi and A roundtrip airport shuttle (available on request) are free. Self parking is free.

This Dubuque hotel is smoke free.

  • 150 guestrooms or units
  • 4 levels
  • 2 buildings
  • 8000 sq ft of conference space
  • 743 sq. m of conference space
  • Built in 1981
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Plus Dubuque Hotel & Conference Center offers 150 accommodations with a safe and free newspapers. Pillowtop beds feature premium bedding. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

40-inch flat-screen televisions come with premium digital channels. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 8:00 AM to 11:00 PM on request
  • Free area shuttle up to 8 mi
  • Area shuttle
  • Free casino shuttle
  • Free shopping centre shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 7:00 AM to 9:00 AM on weekdays and 7 AM to 10 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Old Chicago Pizza/Taproom

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Hot tub
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station
  • Conference centre (8,000 square foot of space)

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per night, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Cots (infant beds) are available for USD 5.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 30 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property uses a grey water recycling system.
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Dubuque
Best Western Plus Dubuque
Best Western Plus Dubuque Hotel
Dubuque Best Western
BEST WESTERN PLUS Dubuque Hotel & Conference Center Iowa
Best Western Plus Dubuque Hotel And Conference Center
Best Western Plus Dubuque Hotel Dubuque
Best Western Plus Dubuque Hotel Conference Center
Best Western Plus Dubuque Hotel & Conference Center Hotel
Best Western Plus Dubuque Hotel & Conference Center Dubuque

Frequently asked questions

Is parking available at Best Western Plus Dubuque Hotel & Conference Center?

Yep, Best Western Plus Dubuque Hotel & Conference Center has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at Best Western Plus Dubuque Hotel & Conference Center?

As of 23 Apr 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Dubuque Hotel & Conference Center on 27 Apr 2025 start from AU$146.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Dubuque Hotel & Conference Center have a pool?

Best Western Plus Dubuque Hotel & Conference Center has an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

What makes Best Western Plus Dubuque Hotel & Conference Center a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Best Western Plus Dubuque Hotel & Conference Center.

Is Best Western Plus Dubuque Hotel & Conference Center family-friendly?

You bet! With amenities such as children's meals and an arcade, as well as cots/infant beds in the guestrooms, it's no surprise that Best Western Plus Dubuque Hotel & Conference Center is a hit with families.

Does Best Western Plus Dubuque Hotel & Conference Center serve breakfast?

You bet, our travelers quite like the free buffet breakfast here! Offered on weekdays from 7:00 AM to 9:00 AM and weekends from 7 AM to 10 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Best Western Plus Dubuque Hotel & Conference Center?

Yep, there's a free airport shuttle that runs from 8:00 AM - 11:00 PM on request.

Is there a bar or restaurant at Best Western Plus Dubuque Hotel & Conference Center?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Best Western Plus Dubuque Hotel & Conference Center?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Best Western Plus Dubuque Hotel & Conference Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1001 reviews
Rating 8 - Good. 255 out of 1001 reviews
Rating 6 - Okay. 91 out of 1001 reviews
Rating 4 - Poor. 46 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Jill

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allowed kids running up and down halls way past 11 pm guests where partying in the room next to us didn't get any sleep
Stayed 2 nights in Jan 2025

8/10 Good

Casey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with a nice pool for the kids.
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel - so-so breakfast!

The hotel was great - comfortable bed, and even though there were a lot of families staying there, it was quiet! The only negative was breakfast our second morning - we went down an hour before it closed and there was no sausage and no orange juice. They did bring out more waffles - but they were cold! So that was rather disappointing!
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Bridget

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome experience

The experience was awesome met every expectation the king suite made my wife say oh my god how nice
Stayed 1 night in Jan 2025

10/10 Excellent

Kristin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Ease of booking online. Very clean.
Stayed 1 night in Jan 2025

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved your coffee machine by front desk
Stayed 2 nights in Jan 2025

10/10 Excellent

Doug

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BW-Dubuque

Very friendly, eager to help.
Stayed 3 nights in Jan 2025

10/10 Excellent

Angela

Stayed 1 night in Jan 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kaity

Stayed 2 nights in Dec 2024

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The set up for entertaining kids was great. Very comfortable and clean. Friendly service
Stayed 2 nights in Jan 2025

10/10 Excellent

Renee

Stayed 1 night in Dec 2024

10/10 Excellent

Scott, Independence

Stayed 1 night in Dec 2024

6/10 Okay

Patrice

Stayed 1 night in Nov 2024

8/10 Good

NARCI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When checking in around 8:00 PM, there was only 1 person at the front desk helping another guest. I waited more that 10 minutes without any help. I left and checked in later that night.
Stayed 1 night in Dec 2024

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nita, Oak Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night stay

Nice place reasonable price would stay again
Stayed 1 night in Dec 2024

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself was good. Room was clean, comfortable bed, fair price. However, it was very poor on service. We had towels for three yet we booked for four. We called to the front desk for towels and no towels were ever delivered. Before bed we called down asking for breakfast hours and were told open until 10. We arrived in the breakfast area at 9 and all food was removed, only to find out it actually ended at 9. Upon checking with the front desk for options, a discount, voucher for breakfast somewhere else, etc. no apology was offered, only that we were mistaken and it is a complimentary breakfast so no value could be offered back to us. Very frustrating and so sad to see this type of service these days. 30 years ago it would be unheard of to not have them apologizing and doing what they could to make it right. To top it off, as we were walking away from the front desk she had the audacity to offer a sarcastic Merry Christmas. There was not an ounce of true Merry Christmas in her statement, apparently feeling that we should be “grateful” for the circumstances. Just so, so sad. When will leadership in these businesses insist on customer service again as a priority?
Stayed 1 night in Dec 2024

6/10 Okay

Stephanie

Stayed 2 nights in Dec 2024