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Breidenbacher Hof

5.0 star property
Luxury hotel with a full-service spa and a 24-hour health club

Photo gallery for Breidenbacher Hof

Dining
Bathroom
Bar (on property)
Spa
Breakfast meal

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Gym
  • Pet-friendly
The current price is AU$669
includes taxes & fees
30 Mar - 31 Mar

Explore the area

Map
Königsallee 11, Düsseldorf, NW, 40212
  • Konigsallee
    ‪1 min walk‬
  • Düsseldorf Christmas Market
    ‪6 min walk‬
  • Rhine Promenade
    ‪8 min walk‬
  • Düsseldorf (DUS-Düsseldorf Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 92 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Duchy Suite

Duchy Suite

Duchy Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 76 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Grand Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 120 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Garden
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Presidential Suite

55-inch flat-screen TV with satellite channels, TV, pay films

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 220 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Grand Room (Grand Deluxe)

Grand Room (Grand Deluxe)

Grand Room (Grand Deluxe)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Hotel Kö59 Düsseldorf - Member of Hommage Luxury Hotels Collection

  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.7 out of 5, Exceptional, (999)
The price is AU$1,334
for 1 room
includes taxes & fees
27 Mar - 28 Mar
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About the area

Düsseldorf

A luxury stay in the heart of Düsseldorf awaits you at Breidenbacher Hof. Within just a 10-minute stroll, you'll find Konigsallee and Düsseldorf Christmas Market. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include deep-tissue massages and Swedish massages. The brasserie, The Duchy, serves international cuisine and is open for breakfast, lunch and dinner. Bar & Smoking Lounge is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the 24-hour gym, sauna and pool loungers as well as access to bike hire. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 5-property class Stadtmitte hotel include Rhine Promenade and Marina Düsseldorf is within 30 minutes.

What's nearby

  • Konigsallee - 1 min walk - 0.0 km
  • Düsseldorf Christmas Market - 6 min walk - 0.5 km
  • Rhine Promenade - 8 min walk - 0.7 km
  • Rhine Tower - 3 min drive - 2.6 km
  • Marina Düsseldorf - 3 min drive - 2.6 km

Getting around

  • Heinrich-Heine-Allee U-Bahn - 1 min walk
  • Düsseldorf Central Station - 15 min walk
  • Düsseldorf Intl. Airport (DUS) - 18 min drive

Restaurants

  • ‪Maruyasu - ‬2 min walk
  • ‪Fop Rosanna Eiscafe Pia - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Nespresso Düsseldorf - ‬1 min walk
  • ‪Fritten Piet - ‬2 min walk

About this property

Breidenbacher Hof

Luxury hotel with full-service spa and 24-hour health club
Breidenbacher Hof offers its guests a full-service spa, an indoor pool, and a 24-hour health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. A sauna, spa services, and a library are also featured at the luxury Breidenbacher Hof. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Düsseldorf hotel.

  • 1 building
  • 106 guestrooms or units
  • 9 levels
  • Conference rooms
  • Built in 2008
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Breidenbacher Hof offers 106 accommodations with free minibar items and espresso makers. Beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Düsseldorf hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, sports massages and Swedish massages.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of the Small Luxury Hotels of the World.

Languages

Arabic, English, French, German, Japanese, Polish, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Covered valet parking on site (EUR 60 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 59 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Bar & Smoking Lounge
  • Lobby Lounge
  • The Duchy

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Indoor pool
  • Library
  • Piano
  • Sauna
  • Shopping
  • Steam room
  • Stereo

Family friendly

  • Free cot
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Vegetable garden

Full-service spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heated floor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 90.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per night
  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 59 per person
  • Airport shuttle fee: EUR 175 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 60 per night (in/out privileges)
  • Pet fee: EUR 35 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 90.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Tax ID - DE257199240
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. The tax ID number is DE257199240. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 103/5767/1001

We should mention

  • Pool access available from 7 AM to 10 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This hotel is rated 5 stars.

Property is also known as

Breidenbacher
Breidenbacher Hof
Breidenbacher Hof Hotel
Breidenbacher Hotel
Hotel Breidenbacher Hof
Breidenbacher Hof Hotel
Breidenbacher Hof Düsseldorf
Breidenbacher Hof Hotel Düsseldorf

Frequently asked questions

What is the cancellation policy at Breidenbacher Hof?

Breidenbacher Hof offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Breidenbacher Hof?

As of 13 Mar 2025, prices found for a 1-night stay for 2 adults at Breidenbacher Hof on 30 Mar 2025 start from AU$658.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Breidenbacher Hof?

Yep, Breidenbacher Hof has covered valet parking with in/out privileges for EUR 60 per night.

Are there any beaches close to Breidenbacher Hof?

The closest beach to Breidenbacher Hof is Strabeach (13.5 km).

Is there a spa on site at Breidenbacher Hof?

Yep, there is an onsite spa at Breidenbacher Hof. You'll enjoy services like sports massages.

Does Breidenbacher Hof have a pool?

Breidenbacher Hof has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7 AM to 10 PM.

What luxury perks are available at Breidenbacher Hof?

Breidenbacher Hof features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Breidenbacher Hof a romantic place to stay?

Couples dining and a champagne service, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Breidenbacher Hof.

Is Breidenbacher Hof family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Breidenbacher Hof is a hit with families.

Are there hot tubs in the rooms at Breidenbacher Hof?

No, but there are deep-soaking baths in the guestrooms.

Does Breidenbacher Hof serve breakfast?

You bet, cooked-to-order brekkie is on offer on weekdays from 6:30 AM to 10:30 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Breidenbacher Hof?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Breidenbacher Hof?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Breidenbacher Hof?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Breidenbacher Hof?

Dogs are welcome at Breidenbacher Hof, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Breidenbacher Hof Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 411 out of 481 reviews
Rating 8 - Good. 53 out of 481 reviews
Rating 6 - Okay. 7 out of 481 reviews
Rating 4 - Poor. 2 out of 481 reviews
Rating 2 - Terrible. 8 out of 481 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

gena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure luxury
This hotel was pure luxury. The staff went above and beyond. The food service was excellent as was the bar. The location was extremely good for shopping sightseeing. It was just a short walk to the river. Unfortunately our view could’ve been fabulous. looked onto a construction site of a company who had gone bankrupt and it was in process, but not going anywhere.
Stayed 6 nights in Nov 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

paul

Stayed 1 night in Oct 2024

10/10 Excellent

Walter, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps the nicest hotel I have ever stayed in. Wonderful staff, private lounge area behind first floor doors, 3 locked accesses to your room, truly excellent dining area on second floor. Right in the heart of Dusseldorf with outstanding shops and restaurants all around. Highly recommend.
Stayed 1 night in Nov 2024

10/10 Excellent

Ramzi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a truly spectacular property and the staff are phenomenal. The attention to detail is evident in everything from the layout of the hotel, the spaciousness of the rooms, the exclusive feel one gets in every space to event the details of how the marble in the lobby leads into the the same marble in the elevators. Not a single door knob or faucet or parquet flooring creaked or was even remotely showing any signs of wear and tear. They’ve got a great selection of restaurants, and the proximity to the best shopping area in Düsseldorf will certainly help you burn a hole in your pocket. All that aside, I would not stay anywhere else in Düsseldorf. This is a high end, high class, property and you feel from the moment you set foot through its revolving doors.
Stayed 3 nights in Nov 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class property with exceptional service. Couldn’t rate it more highly.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay and experience, very conveniently located.
Stayed 4 nights in Oct 2024

8/10 Good

Dragan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Makiko, New York

Stayed 2 nights in Sep 2024

8/10 Good

TANIOS

Stayed 4 nights in Sep 2024

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious. Location.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Nasser

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and services
Stayed 6 nights in Jul 2024

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Jorge, Miami beach

Stayed 2 nights in Jul 2024

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Jul 2024

10/10 Excellent

Cornelia, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and exceptional hotel in the center of Düsseldorf. Very elegant setting, very friendly and hospitable staff, large and comfortable rooms. The onsite restaurant Dutchy serves delicious contemporary dishes. The Personal Assistants who can help every guest are also excellent
Stayed 5 nights in Jun 2024

10/10 Excellent

Giorgi, Stamford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jun 2024

8/10 Good

archil

Stayed 1 night in Jun 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel i will definitely stay again
Stayed 3 nights in Jun 2024

10/10 Excellent

fariborz

Stayed 2 nights in Jun 2024

10/10 Excellent

Dinh Anh, Los Gatos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful — the staff, the room, the dining Md the hotel lobby/ facilities. Highly recommended.
Stayed 2 nights in Jun 2024

10/10 Excellent

Hisham, Gainesville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In heart of downtown.
Stayed 1 night in Jun 2024

2/10 Terrible

Yasmin

Disliked: Staff & service, property conditions & facilities