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Serena Hotel

2.5 star property
Hotel with a 24-hour front desk, near uShaka Marine World
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serena Hotel

Beach nearby
Front of property
Luxury Room, 1 Double Bed, Accessible, Non Smoking
Luxury Room, 1 Double Bed, Accessible, Non Smoking
Luxury Room, 1 Double Bed, Accessible, Non Smoking | Living area

Reviews

4.8 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

Map
127 Dr Pixley Kaseme St, Durban, KwaZulu-Natal, 4001
  • Harbour
    7 min walk
  • Golden Mile
    9 min walk
  • Nando's
    3 min walk
  • Durban North (VIR-Virginia)
    9 min drive

Room options

View all photos for Luxury Room, 1 Double Bed, Accessible, Non Smoking

Luxury Room, 1 Double Bed, Accessible, Non Smoking | View from room

Luxury Room, 1 Double Bed, Accessible, Non Smoking

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 46 sq m
  • Beach view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Road Lodge Durban

Parking included
Free WiFi
Air conditioning
Breakfast available
4.0 out of 5, Very good, (391)
The price is AU$69
for 1 night
includes taxes & fees
7 Jan - 8 Jan
Road Lodge Durban

About the area

Durban

At Serena Hotel you'll be within just a 10-minute stroll of West Street Mosque and Harbour. Highlights at this hotel include in-room kitchens, dryers and free WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include laundry facilities, dry cleaning/laundry services and luggage storage. .Attractions within a 10-minute drive of this South Beach hotel include uShaka Marine World and Durban Beach.

What's nearby

  • Harbour - 7 min walk
  • Durban International Convention Centre - 12 min walk
  • Blue Lagoon - 2 min drive
  • uShaka Marine World - 3 min drive
  • Durban Beach - 3 min drive

Getting around

  • Durban (DUR-King Shaka Intl.) - 27 min drive

Restaurants

  • ‪Roma Revolving Restaurant - ‬8 min walk
  • ‪KFC - ‬5 min walk
  • ‪KFC - ‬5 min walk
  • ‪Baobab cafe - ‬10 min walk
  • ‪Wimpy - ‬8 min walk

About this property

Serena Hotel

Hotel with a 24-hour front desk, near uShaka Marine World
As a guest of Serena Hotel, you'll find tour/ticket assistance, concierge services, and laundry facilities. Public spaces have free WiFi. Serena Hotel also features dry cleaning/laundry services and a lift.

This Durban hotel is smoke free.

  • 36 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Locker space
Serena Hotel offers 36 air-conditioned accommodations, which are accessible via exterior corridors, and features free newspapers and complimentary bottles of water. Rooms open to balconies. This individually decorated accommodation has separate sitting areas and includes double sofa beds and day beds. Tempur-Pedic beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Kitchens offer fridges, kitchenware and utensils, dishwashers and coffee/tea makers. Bathrooms include baths or showers with a rainfall showerhead and a hydromassage showerhead, spring water baths, dressing gowns and slippers.

Guests can surf the web using complimentary wireless Internet access. 42-inch LED televisions come with premium cable channels. Additionally, rooms include a hairdryer and an iron/ironing board. Microwaves, in-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (ZAR 50 per day); reservations required

Family friendly

  • In-room kitchen
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Microwave on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Double sofa bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Spring water bathtub or hydromassage showerhead
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Kitchen
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Free daily newspapers
  • Heating
  • Individual decor
  • Iron/ironing board
  • Living room
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 12:30 PM; check-in end time: 10 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: ZAR 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Serena Hotel Durban
Serena Durban
Serena Hotel Hotel
Serena Hotel Durban
Serena Hotel Hotel Durban

Frequently asked questions

What is the cancellation policy at Serena Hotel?

Serena Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Serena Hotel?

Yep, Serena Hotel is a short 9-minute walk from Golden Mile.

Are there hot tubs in the rooms at Serena Hotel?

No, but there are spring water baths in the guestrooms.

Is there a free airport shuttle available at Serena Hotel?

No, Serena Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Serena Hotel?

Check-in begins at 12:30 PM. Check-out time is 10 AM.

Are pets allowed at Serena Hotel?

No, pets are not allowed.

Serena Hotel Reviews

Reviews

4.8
Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 0 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 4 out of 16 reviews" "
Rating 2 - Terrible. 6 out of 16 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

6.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2020

10/10 Excellent

Thembelani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Bandile

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Sizwe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not be coming back
Definitely not as advertised. Probably worst hotel ever.
Stayed 3 nights in Jan 2020

4/10 Poor

Seitebogeng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

2/10 Terrible

Guest

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and looking dodgy. I do not recommend it on Expedia platform.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is not like it looks on the Internet, it looked like they were doing renovations. Uncomfortable untidy needs a lot of maintenance
Stayed 2 nights in Jun 2019

2/10 Terrible

zukiswa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay at serena hotel
Horrible place ever do not even think of staying there, it was so noisy and they do not clean unless u tell them to clean. There was a load shedding on the 30th instead of giving us candles they went to chill outside did not even apologise, there were constantly people peeping through the door at night and knocki ng and when u answer they run away. It was the horrible hotel i will never stay there even if it was 100 bucks for 3 nights.
Stayed 3 nights in May 2019

2/10 Terrible

GT

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is so bad, There is no comfort at all.
Stayed 1 night in Apr 2019

2/10 Terrible

Bonginkosi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
please remove serena from the hotel listings
My stay at serena wasnt so pleasant at all,firstly had to wait until 11am to check hence we had booked online there was no arrangement whatsoever for us go check in on a clean room, no towels or soap provided had to ask, rooms have no wifi, no basics coffe,tea, kettle nothing. we had to ask for 2 glases so we can atleast drink water of which was told they do charge R100 for such requests, ni lights in the room or tv remote which only played standard chanels.. i could go on about my unpleasant stay but serena is not a hotel its just a brothel.. 😔😔
Stayed 3 nights in Mar 2019

10/10 Excellent

Pamella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to be
It was great and amazing
Stayed 1 night in Jan 2019

4/10 Poor

Harriet

I was so dissapointed bcoz I had to swap rooms at nyt bcoz of rats in my previous room
Stayed 1 night in Nov 2018

6/10 Okay

Siphokazi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Tsholo

Liked: Cleanliness, room comfort
Tee
The aircon was not working. They did not give us any towels. Windows are old and the water is cold But the service is good the receptionist was good to us
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Not so good. The bad was not in good condition as it was damaged in between and there was no wifi on the room as they said on the advertisement the wifi is downstairs in the living area only.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
zentral gelegen, Personal zuvorkommend, Preis/Leistungsverhältnis
Stayed 5 nights in Jun 2019