6/10 Okay
John
Travelled with partner
12 Dec 2024
Liked: Cleanliness
Disliked: Staff & service
The hotel was a lovely little find in a safe, quiet area of Dusseldorf. Easy walking (5 minutes) into the centre of the town. The room was good. A fridge, safe, coffee machine and kettle in the room. Complimentary bottle of water every day.
In terms of issues with the room - the first would be the bed and pillows. This may be a personal issue however the mattress was uncomfortable and the pillows were very firm which did not give you any option to change for a softer pillow!
The kettle was adequate for usage however there was no power outlet near to the kettle nor was the cable long enough to allow you to use the power outlet for the coffee machine. The kettle had to be placed on the floor next to the bed to use it! It just felt silly.
We were only there for 3 days however if staying longer there was very limited room to store clothing.
Reception - the person who checked us in on arrival was fine but struggled to find a Map of the local area, struggled to find the hotel on the map once found and could not tell us how to purchase tickets for a tram. All very basic and something any traveller would need. Other than checking in we had no need to deal with Reception however upon entering/leaving the hotel there was never a warm smile or greeting and always felt like someone was struggling to make you feel welcome.
Breakfast - no-one greets you or advises as to whether you should sit at a certain table or whether they will bring coffee etc. It needs a clear message!
John
Stayed 3 nights in Dec 2024