4/10 Poor
Nour
Business traveller
24 Nov 2024
Liked: Property conditions & facilities
I had unfortunately one of the worst experience in this hotel.
Staff is nice and room is spacious (I had rented the familial suite)
But when I entered my toilet garbage was full.
In addition the room was freezing.
When I informed the reception they just went to cleaned the room but it was still freezing.
The next day at 6:30am someone tried to enter my room. Turned out it was the staff responsible to fix the AC. And they tried to enter again at 7am and 7:30am. This was crazy.
Apparently the system had put my room empty by mistake and the staff was supposed to change my room.
I asked to change my room.
No compensation was done by the hotel.
I was very disappointed my room especially that my room was over-valued.
Nour
Stayed 2 nights in Nov 2024