8/10 Good
Christine
Travelled with family
13 Aug 2024
Liked: Cleanliness, property conditions & facilities, room comfort
The Beaches Hotel Prestayn
It really was A game if 2 halves . My initial experience was fantastic from the lovely room to the fab pool and the food in the restaurant and not least the lovely location. I was a little apprehensive because of some of the negative views but I stay in hotels all the time with work and I’ve no idea what the moaners are on abt …HOWEVER … 2 staff incidents really dropped my high opinion of the hotel hugely. Day before we left me , my son and one other family were playing with inflatables in the pool . There were NO signs to say inflatables couldn’t used . All of a sudden a member of staff (older, glasses, blond woman) marched into the pool area and barked at the top of her voice “no inflatables are allowed in the pool , you’ll have to remove them all now as another family are coming in to use the pool”!! That other family consisted of a mum and her daughter so that was a total of 3 families in the pool. I felt so sorry for the kids who were crestfallen , doing no harm to anyone and it really left a bitter taste in my mouth. As did the gastapo type ‘investigation’ regarding whether a ‘special’I was querying on my bill actually was on on the menu the night before . The receptionist rang god knows how many people as to whether it was £12 or £9 !! A difference of £3! I train customer service skills in retail for a living and there’s a cut off point you keep a customer waiting and a ‘well how much are we querying here ‘? It was even passed to a manager, felt like a criminal :(
Christine
Stayed 4 nights in Aug 2024
