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Mercure Tunbridge Wells Hotel

4.0 star property
Hotel with a 24-hour business centre, near Dunorlan Park
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Mercure Tunbridge Wells Hotel

Exterior
Superior Room, 1 Double Bed
Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Superior Room, 1 Double Bed

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Room service
The current price is AU$128
includes taxes & fees
28 Feb - 1 Mar

Explore the area

Map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL
  • Tunbridge Wells Chalybeate
    ‪3 min drive‬
  • Dunorlan Park
    ‪3 min drive‬
  • Assembly Hall Theater
    ‪4 min drive‬
  • London (LGW-Gatwick)
    ‪48 min drive‬

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Front of property

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The price is AU$275
for 1 room
includes taxes & fees
14 Feb - 15 Feb
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About the area

Royal Tunbridge Wells

At Mercure Tunbridge Wells Hotel you'll be 2.5 km (1.5 mi) from Dunorlan Park and 4.6 km (2.9 mi) from Pantiles. Highlights at this hotel include a restaurant, a bar/lounge and a 24-hour business centre. .The restaurant, The Mallows, serves international cuisine and is open for breakfast and dinner. 4306 square feet (400 square metres) of event facilities include 8 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Sights within a 10-minute drive of this 4-property class Royal Tunbridge Wells hotel include Hop Farm Family Park and Tonbridge Castle.

What's nearby

  • Dunorlan Park - 3 min drive
  • Assembly Hall Theater - 4 min drive
  • Pantiles - 5 min drive
  • Bewl Water - 11 min drive
  • Hever Castle and Gardens - 27 min drive

Getting around

  • Maidstone Beltring Station - 9 min drive
  • Gatwick Airport (LGW) - 48 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪The Robin Hood - ‬3 min drive
  • ‪Royal Oak - ‬4 min drive
  • ‪Pierre Loti - ‬5 min drive
  • ‪Costa Coffee - ‬7 min walk

About this property

Mercure Tunbridge Wells Hotel

Hotel with a 24-hour business centre, near Dunorlan Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 8 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference space. The business-friendly Mercure Tunbridge Wells Hotel also features multilingual staff, a garden, and a picnic area. Parking is available for a fee.

This 4-star Royal Tunbridge Wells hotel is smoke free.

  • 1 building
  • 84 guestrooms or units
  • 2 levels
  • 4306 sq ft of conference space
  • 400 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Tunbridge Wells Hotel offers 84 accommodations with a hairdryer and free toiletries. LED televisions come with digital channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mallows

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 4,306 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Self-parking fee: GBP 10 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Frequently asked questions

What is the cancellation policy at Mercure Tunbridge Wells Hotel?

Mercure Tunbridge Wells Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Tunbridge Wells Hotel?

As of 31 Jan 2025, prices found for a 1-night stay for 2 adults at Mercure Tunbridge Wells Hotel on 28 Feb 2025 start from AU$127.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Tunbridge Wells Hotel?

Yep, Mercure Tunbridge Wells Hotel has a self car park for GBP 10 per day.

Does Mercure Tunbridge Wells Hotel serve breakfast?

You bet, buffet breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Mercure Tunbridge Wells Hotel?

No, Mercure Tunbridge Wells Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Tunbridge Wells Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Tunbridge Wells Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Mercure Tunbridge Wells Hotel?

Furry friends are welcome at Mercure Tunbridge Wells Hotel, with food and water bowls on offer.

Mercure Tunbridge Wells Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 284 out of 1005 reviews" "
Rating 8 - Good. 396 out of 1005 reviews" "
Rating 6 - Okay. 204 out of 1005 reviews" "
Rating 4 - Poor. 79 out of 1005 reviews" "
Rating 2 - Terrible. 42 out of 1005 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

farooque

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Lovely hotel. Not in Tunbridge wells so need transport. Rooms need upgrading but the staff are lovely and helpful.
Stayed 2 nights in Oct 2024

6/10 Okay

Simon

Liked: Staff & service
Stayed 1 night in Oct 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Simon

Liked: Staff & service
Stayed 1 night in Oct 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and service.
Stayed 1 night in Oct 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jacqueline

Stayed 3 nights in Sep 2024

8/10 Good

jim

Liked: Cleanliness, staff & service
Easy access and parking. The gardens and facility needs some TLC
Stayed 1 night in Sep 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After a few bathroom teething problems initially which were sorted very quickly, we were generally impressed. The cleanliness of our room was immaculate (Room 123) on a daily basis. Thank you Viv. Staff were friendly, and special mention has to be made of Amanda and Theresa and the breakfast staff. A highly organised efficient team. A slight drawback was having to work around a coach party for meal timings and, possibly, the young lass behind the bar needed an extra pair of hands to help her in the busy period prior to dinner.
Stayed 4 nights in Sep 2024

6/10 Okay

Paul

Disliked: Property conditions & facilities
The hotel suits our needs well and we use it frequently in order to see family in Tunbridge Wells but the fact is it is quite scruffy. The swimming pool has been closed for ages too.
Stayed 4 nights in Sep 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, property conditions & facilities
OK but a bit tired
Acceptable. Swimming pool and sauna long since gone and no gym - needs facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jane

Stayed 1 night in Sep 2024

10/10 Excellent

Nuur

Stayed 1 night in Sep 2024

8/10 Good

DANIELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a little dated and tired looking and the corridors smell musty. The price isn't too bad for what you get. Room was ok but unfortunately we were on the ground floor which faced onto the courtyard, there was a wedding on that night and the guests use the courtyard until 10pm and the function room is opposite so my bedroom was a bit noisy. The bed was fairly comfortable, shower was hot and the bathroom clean. The carpark is a good size but if there is a function on it's much harder to find a space. A good location to drive into Maidstone and surrounding areas. I'd like to give a special mention to Tom who checked us in and the next day he remembered to ask how our first night was and due to the noise from the wedding he gave us 2 free drinks from the bar and complementary breakfast the next day. Tom went above and beyond to make sure we felt valued and looked after, thank you Tom.
Stayed 2 nights in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakaway
Room, bed and pillows were good. Staff polite. Only one thing i picked up on, the.food hygiene of the staff was poor. Person touched the loaf of bread with bare hands, should of left it in the selophane bag. Another, brought cups, then glasses out carried with fingers inside. The Staphylococcus bacteria could be passed to customers Bacteria could be passed on
Stayed 2 nights in Sep 2024

6/10 Okay

Gordon

Disliked: Amenities, property conditions & facilities
Inconsistent staff - some helpful but others not very friendly. Room was OK but bathroom was basic with a stained bath that was a bit off putting. Not a very convenient location.
Stayed 1 night in Aug 2024

4/10 Poor

Alexander

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1. Needs to be maintained properly (sockets don't work, sink outflow does not either) 2. Needs a lift for people on first floor.
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Nobody on the reception desk when We arrived. Key card didn't work, had to return to the reception to have problem rectified. Very noisy plumbing in room. However room was clean, bed was comfortable and shower was good.
Stayed 1 night in Sep 2024

2/10 Terrible

Adam

Business traveller
Disliked: Staff & service, room comfort
Not very good
The reception staff were not very helpful with problems at this hotel. I was woken up on the first night at 12:30 by two employees trying to enter a room with a claw hammer and wood chisel. They were hammering the door for around 10-15 minutes before i went out to explain that what they were doing would not gain entry. They then proceeded to hammer the door for a few more minutes before another visitor went out and told them the same thing. When i mentioned this to reception later that day she laughed and said hopefully that wont happen again tonight.
Stayed 3 nights in Sep 2024

10/10 Excellent

Anthony

Stayed 3 nights in Sep 2024

8/10 Good

Ron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Tanya

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Hedd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only an overnight stay on way to Dover
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overnight in Pembury
Firstly, the thing that stood out about the hotel was the friendly and helpful staff - a particular mention for Ben on reception, who was a credit to the hotel. The rooms we booked were spacious and comfortable, but starting to look a little tired. There were a few little niggly things that would be easy to fix (eg a light switch didn't work, the TV remote had no back on the battery compartment and only worked intermittently) that didn't spoil our stay but pointed to the hotel needing a bit of extra time needed to sort out the little things.
Stayed 1 night in Aug 2024