6/10 Okay
Richard, McAllen
Travelled with partner
17 Aug 2024
The hotel was good but not the standard that I have always experienced.
1. Bathtub had a small hole in the tub.
2. Shower curtain was worn and torn at the top.
3. Floor mat was slightly wet before I even used the shower.
4. Staff at the bar area were overworked, understaffed and were not able to be friendly bae cause they were so busy trying to help other guest. (They need more staff) also use of coupons for a free drink are too restrictive.
5. Area where the hotel is located it too isolated and neighboring hotel next door had their guest just hanging out ondee a tree with folding chairs just hanging out. Made Embassy Suites look very cheap.
I was over all disappointed but maybe I just had my expectations higher than what it should have been.
Richard
Stayed 1 night in Aug 2024