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Zash Country Boutique Hotel

Farm stay in Riposto with full-service spa and free breakfast
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Zash Country Boutique Hotel

Seasonal outdoor pool, pool umbrellas, pool loungers
2 bars/lounges, poolside bar
Superior Double Room, Non Smoking, Garden View
2 bars/lounges, poolside bar
Restaurant

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Pool
    Pool

Explore the area

Map
Strada Provinciale 2/I-II n.60, Riposto, CT, 95018
  • Porto dell' Etna
    4 min drive
  • Torre Archirafi Beach
    4 min drive
  • Riposto Beach
    4 min drive
  • Catania (CTA-Fontanarossa)
    47 min drive

Room options

Deluxe Studio Suite

Highlights

Deck/patio
Private plunge pool
Air conditioning
Flat-screen TV
Private bathroom
Bidet
Designer toiletries
Hairdryer
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

Suite monolocale Romantica - Spa Suite con sauna e hammam

Highlights

Deck/patio
Air conditioning
Flat-screen TV
Private bathroom
Bidet
Designer toiletries
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite monolocale Luxury - in Pool villa spa con sauna e bagno turco

Suite monolocale Luxury - in Pool villa spa con sauna e bagno turco

Suite monolocale Luxury - in Pool villa spa con sauna e bagno turco

Highlights

Deck/patio
Private plunge pool
Air conditioning
Flat-screen TV
Private bathroom
Bidet
Designer toiletries
Hairdryer
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Double Room, 1 King Bed, Non Smoking, Garden View

Design Double Room, 1 King Bed, Non Smoking, Garden View

Design Double Room, 1 King Bed, Non Smoking, Garden View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Private bathroom
Bidet
Designer toiletries
Hairdryer
Bathrobes
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Non Smoking, Garden View

Superior Double Room, Non Smoking, Garden View

Superior Double Room, Non Smoking, Garden View

Highlights

Balcony
Air conditioning
Flat-screen TV
Private bathroom
Bidet
Designer toiletries
Hairdryer
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Exclusive Studio Suite

Exclusive Studio Suite

Exclusive Studio Suite

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Private bathroom
Bidet
Designer toiletries
Hairdryer
Bathrobes
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Accessible, Non Smoking

Standard Double Room, Accessible, Non Smoking

Standard Double Room, Accessible, Non Smoking

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Bidet
Designer toiletries
Hairdryer
Bathrobes
Minibar
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

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The price is AU$319
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includes taxes & fees
30 Nov - 1 Dec
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About the area

Riposto

At Zash Country Boutique Hotel you'll be 1.8 km (1.1 mi) from Torre Archirafi Beach and 2.4 km (1.5 mi) from Ionian Sea. Highlights at this farm house include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include deep-tissue massages, Swedish massages and detox wraps along with hydrotherapy and reflexology. The farm house's own poolside bar is a nice place to enjoy a drink. Enjoy the Turkish bath/hammam, sauna, seasonal outdoor swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas, free use of bicycles and laundry facilities. Free continental breakfast is available daily between 7:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute drive of this Riposto farm house include Mount Etna and Taormina Cable Car.
View more Agritourism in RipostoOpens in a new window

What's nearby

  • Porto dell' Etna - 4 min drive
  • Torre Archirafi Beach - 4 min drive
  • Barone di Villagrande 1727 - 16 min drive
  • Marina di Cottone Beach - 17 min drive
  • Giardini Naxos Beach - 24 min drive

Getting around

  • Carruba Station - 3 min drive
  • Catania (CTA-Fontanarossa) - 47 min drive

Restaurants

  • ‪Jenny Bar - ‬7 min drive
  • ‪Crescenzio pizzeria a tavola - ‬6 min drive
  • ‪Chiosco La Scogliera - ‬4 min drive
  • ‪La Rotonda - ‬4 min drive
  • ‪La Spiga - ‬4 min drive

About this property

Zash Country Boutique Hotel

Farm stay in Riposto with full-service spa and free breakfast
Zash Country Boutique Hotel offers its guests a full-service spa, a sauna, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Zash Country Boutique Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This Riposto farm stay is smoke free.

  • 16 guestrooms or units
  • 2 levels
  • 3 buildings
  • 2 bars or lounges
  • Conference rooms
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar by the pool
  • Dining venue
Zash Country Boutique Hotel offers 16 air-conditioned accommodations with minibars and espresso makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Palmento(Stella Michelin)

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 80 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Spa fee: EUR 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the farm stay before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Zash Country Boutique Hotel Riposto
Zash Country Boutique Riposto
Zash Country Boutique
Zash Agritourism Riposto
Zash Country Boutique Hotel Riposto
Zash Country Boutique Hotel Agritourism property
Zash Country Boutique Hotel Agritourism property Riposto

Frequently asked questions

What is the cancellation policy at Zash Country Boutique Hotel?

Zash Country Boutique Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Zash Country Boutique Hotel?

As of 16 Nov 2024, prices found for a 1-night stay for 2 adults at Zash Country Boutique Hotel on 26 Nov 2024 start from AU$355.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Zash Country Boutique Hotel?

Yep, Zash Country Boutique Hotel has a free self car park.

Are there any beaches close to Zash Country Boutique Hotel?

The closest beach to Zash Country Boutique Hotel is Isola Bella (18.1 km).

Is there a spa on site at Zash Country Boutique Hotel?

Yep, there is an onsite spa at Zash Country Boutique Hotel. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as Swedish massages.

Does Zash Country Boutique Hotel have a pool?

Zash Country Boutique Hotel has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from May to October.

Does Zash Country Boutique Hotel serve breakfast?

You bet, complimentary continental breakfast is on offer daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Zash Country Boutique Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Zash Country Boutique Hotel?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Zash Country Boutique Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Zash Country Boutique Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 42 out of 75 reviews" "
Rating 8 - Good. 22 out of 75 reviews" "
Rating 6 - Okay. 9 out of 75 reviews" "
Rating 4 - Poor. 1 out of 75 reviews" "
Rating 2 - Terrible. 1 out of 75 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

Stayed 3 nights in Jul 2024

10/10 Excellent

Andrew

Stayed 9 nights in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful place, with impeccable service. It's the third time we've been there, and we'll be back.
Stayed 2 nights in May 2024

8/10 Good

Philip

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is a lovely old converted winery and is situated in a very large Orange/Lemon orchard in the middle of the countryside. The hotel rooms and grounds are stunning, with nice views of the Volcano/Sea and the bar/restaurant are both excellent. Breakfast is a fabulous experience and is served outside on a lovely covered area with views out to the sea. The spa is small but is nicely designed and the staff do a good job. The swimming pool and poolside areas are quite nice, although the pool wasn't heated in April, so was VERY cold. The big negatives during our stay were that the food options at lunch are VERY limited and the poolside drinks/food service weren't available. In addition, the evening food options for dinner, apart from the Michelin star restaurant, aren't sufficient for a hotel of this calibre. In addition, the hotel rooms that face the nearby railway line (Whilst large and beautiful) suffer from too much noise from the trains that pass by. Lastly, if you want to take a taxi to the nearby town (Riposto) the taxi is VERY expensive for a 10m journey and the restaurant options are limited. All in all it's a very nice place, but has some limitations that impact overall experience a little too much which is a real shame.
Stayed 4 nights in Apr 2024

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property that is unfortunately right behind a train track so if you’re a light sleeper you’ll likely be disturbed. We loved the amazingly beautiful villa and our meal at the restaurant was an epic experience. I would strongly suggest new and or different music in the villa. The elevator music was tiresome and annoying and not at all compatible with the lovely surroundings
Stayed 3 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute quiet around the rooms. Staff were extremely professional and courteous. Overall, outstanding performance property and people!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Salvatore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel meraviglioso, posto stupendo, ristorante fantastico.
Stayed 1 night in Aug 2023

8/10 Good

Olga

Stayed 1 night in Aug 2023

8/10 Good

Siddharth

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great little gem!
Great boutique hotel with clean spacious rooms, was a bit disappointed with the service given the price of the accommodation.
Stayed 3 nights in Jul 2023

10/10 Excellent

Tewfik

Liked: Cleanliness, staff & service, property conditions & facilities
Heaven Heaven Heaven! So peaceful, amazing view on the Etna… really good to relax. The Michelin restaurant is out of this world. Bravo
Stayed 1 night in Jul 2023

4/10 Poor

tasmine

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were super excited to stay here but ended up wishing we booked less nights. You really only need to stay here one night. Or I recommend booking at a vineyard lodge on the area and coming for dinner. The dinner and service was great, would definitely eat there again. The daily breakfast was good but the service was bad (they forgot our order one of the mornings). But the wasps…horrible!!! Anytime you eat they are right there! They really should do something about them!! Not much to do on the property. The rooms we had weren’t that great, in our room I felt like the tv stand was just gonna fall over any second. The spa is small and ok. The massage was interesting.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel with amazing services.WELL DONE!
This place is AMAZING. The staff is very welcoming and helpful. The hotel is beautiful. We stayed 2 nights in private a garden sweet and 1 night in a room on the second floor of the casa with a private balcony. Both rooms were absolutely stunning. The pool area was amazing. The bar staff was very helpful. The restaraunt was fantastic. Great food and great service. We also called the reception to book us a tour of Mt Etna. And we had the best tour guide thanks to Zash. Onsite parking makes it easy to come and go if you bring your own vehicle. The spa is a wonderful place to relax. I highly recommend.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing!
This place is just wonderful. A peaceful stay right at the edge of Etna. The property is beautiful, the room was incredible and the staff is so incredibly nice and helpful. I wish I had more time to stay there
Stayed 1 night in Jul 2021

2/10 Terrible

Ali, London

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Worst night's sleep EVER!! Amongst all the peace and serenity is a train line, which just happens to be located right next to the hotel and runs until about midnight and then again from about 4am. Try sleeping with that right next to you. Impossible. It was like sleeping on the track!! To top it off, we were in room 5 and next to the kitchen, so had the extra treat of listening to the pots and pans from the kitchen being cleaned until around midnight. I complained on check out and they knocked off the price of 2 (massively overpriced) glasses of wine. Not good enough. The pool is great and surroundings are nice (ignoring the train line), but the relaxation during the day is completely ruined by the complete lack of sleep. AVOID!!!
Stayed 1 night in Sep 2020

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Oasis of well-being and delight
Privacy and delightedness are a must in this wonderful hotel. I also highlight the design of the Spa and swimming pool, the rooms and of course the restaurant. Last but not the least, a very kind and helpful staff.
Stayed 1 night in Aug 2020

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations in every way!
A really stunning property; pool area, restaurant and the rooms are particular highlights. Didn't have time to try to spa but that looked amazing too. The staff (particularly Morinio (sp?) on the front desk) were incredibly friendly and helpful - couldn't do enough to help out. Expectations for the room were completely blown away by the reality - very appreciative of the upgrade to a suite in the gardens - beautifully designed and comfortable; instant relaxation. Thanks for a wonderful stay.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with views of the water and Mt. Etna. Great amenities and the service was very friendly and efficient. The only thing that is somewhat disappointing is the surrounding area. The property is located close to train tracks which can be a bit noisy and distracting from the otherwise tranquil property. Also not a ton of dining options nearby.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting on an old winery, nice spa and pool and dining area. Beautiful modern rooms.
Stayed 3 nights in Sep 2019

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zash
The property and book are beautiful, the hotel room was clean, spacious, bright and very comfortable. The staff was helpful and attentive.
Stayed 2 nights in Aug 2019

10/10 Excellent

Ryszard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay. The room, the food and the service was all excellent. We will certainly be coming again.
Stayed 3 nights in Jul 2019

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 STARS + beautiful
WOW ! This place is stunning a mix of old and modern. The food is amazing. The room was spotless and beautifully laid out. The spa is beautiful and you can use for an hr and half each day - it has to be booked but there is no extra charge. The grounds are beautiful. You need a car as slightly remote nearest place about 10mins. Finally the staff - Helpful, welcoming and courteous . 5 STARS all the way 👍😊. Just a pity it rained when we were there -
Stayed 1 night in Oct 2018

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Place to stay for R&R
In the countryside between Catania and Taormina you will find (possibly with a little difficulty) this little elegant hotel, we came on a last minute deal, the staff were very friendly and helpful, spoke very good English. The breakfast was excellent, if you want to book this be mindful it is remote and unless you have a car your choices for dinner are limited, the restaurant on site is excellent albeit very expensive, we paid 200 euro for 2 with one bottle of wine. The pool looks very nice, the spa was immaculate and the rooms were to be expected from this type of hotel A lovely place to relax and chill out - if that is what you are looking for.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
It could be incredible.
We booked one of the garden glass rooms which was beautiful however for the price you pay you expect the very best and there were areas that could do with improving which we addressed with the reception staff. The door handle of the room was not screwed on properly which made it feel like you could be trapped in at any moment. The toiletries were refilled, so we didn’t use them. The coffee machine didn’t work and there wasn’t free water and the price of the water available to purchase from the mini bar was extortionate. There is a train line behind the hotel which is fairly loud but didn’t seem to bother us too much. There is a lot of building work going on at the moment and this did not stop until 4pm in the afternoon one day. They gave us a free drink to compensate for this. The pool area is stunning and there is plenty of seating and the spa is good. The restaurant staff and the food was fantastic. There was no lunch available in the restaurant and the bar didn’t open until late in the afternoon so we were stuck without food and so we used the complimentary bikes to cycle into Riposto but found it difficult to find somewhere that served lunch. The complimentary bikes were not maintained and other guests warned us off them before we left. The saddle on one bike continuously swivelled and I asked reception for a pump to fill the tyre on my bike and he handed it to me without an offer of help. Reception staff didn’t seem particularly bothered about guests which was a shame.