4/10 Poor
Eduardo
Travelled with family, Travelled with partner
23 June 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Strong recommendation to avoid due to cleanliness. I got room 309 with had a completely broken door that did not shut at all; a toiled that did not flush as was brown below water; a shower that was not draining and caused a pool in 2 min of whoerr; extremely foul smell in the room and especially in the toilet. Not sure how we managed it. I think we just did because it was after a wedding and we were dead; 30 mosquitos, which I spent 1h killing
20 of them; Rufus/mold on the corners of the bathroom and on the lower port of the bathroom door; used bottle of sunscreen and a gum on the floor from previous guests. I can go on. Overall attention to detail for cleaning or fixing is absolutely non inexistant. They were not aware of our arrival and it was a mess with multiple phone calls to find our reservation. I had to help the reception lady from the afternoon to fix their check in process and printer. The good: staff does not speak English, so Turkish or Russian where the two possible languages, but they were very friendly and willing to help. In my room the AC remote was broken/did not work and the reception boy told me how to dislodge the front panel of the AC to bypass the remote and normal exterior buttons to turn it on. And it actually worked. Another pro is that there was another room open and with a balcony even and it was WAY better. No weird smell, no moskitos, no mold. Maybe we got unlucky with that room, but omg. Never again this hotel.
Eduardo
Stayed 1 night in Jun 2024